Richard Jacob
Cheltenham
Summary
Dedicated Student with expertise in customer support and computing fundamentals, including networks and cybersecurity. Demonstrates exceptional time and task management skills, alongside patient and respectful communication. Adept at multitasking under pressure while maintaining empathy for user frustrations. Committed to leveraging technical knowledge to enhance user experience and support organisational goals.
Overview
1
1
year of professional experience
Work history
Crew member
McDonald's
Cheltenham
07.2025 - Current
- Provided friendly and accurate service to ensure positive customer experiences.
- Resolved customer questions, concerns and complaints to enhance satisfaction.
- Warmly greeted customers and proactively reduced wait times.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Managed high-pressure situations calmly, delivering timely solutions.
- Adapted to different roles in fast-paced environment to enhance team workflow.
- Checked completed orders for accuracy, quality and presentation.
Education
Bachelor of Science - Computer Science
University of Gloucestershire
Cheltenham 09/2025 -
A-Levels - Maths, Computer Science, Phsycis
WMG Engineers Academy
Coventry 09/2023 - 06/2025
Skills
- Customer support
- Patient and respectful communication
- Empathy for user frustrations
- Multitasking under pressure
- Time and task management
- Computing fundamentals
- Network cybersecurity knowledge
Affiliations
- Video editing, Programming, PC building, Chess
Timeline
Crew member
McDonald's
07.2025 - Current
A-Levels - Maths, Computer Science, Phsycis
WMG Engineers Academy
09/2023 - 06/2025
Bachelor of Science - Computer Science
University of Gloucestershire
09/2025 -