Summary
Overview
Work history
Education
Skills
Languages
Certification
REFEREES
Timeline
CustomerServiceRepresentative

RICHARD IRENE

Darlington,Durham

Summary

Richard is a self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers, contributing the best of my abilities to improve organisational objectives, achieve managerial goals and targets. Also looking to obtain a challenging leadership position in any firm/organisation where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
7
7
Certification

Work history

Project Coordinator

REDDFOX NIG. LTD
PORT HARCOURT , RIVERS STATE, NIGERIA
07.2015 - 04.2023
  • Maximised communication and transparency between clients, internal departments and stakeholders.
  • Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
  • Maintained project schedules by managing deadlines and adjusting workflows to suit.
  • Procured resources and supplies to facilitate smooth project execution.
  • Identify changes in work scope in the project plan.
  • Gather actual data, update project schedule and develop reliable schedule forecast with support from project team.
  • Adjusted different team sizes to meet task demands and decrease delivery delays.
  • Applied project management methodologies to drive and deliver projects.

Training Coordinator/System Analyst

Womzy Nig. Ltd
Abuja (FCT), Nigeria
01.2004 - 10.2007
  • Translated business requirements into system change specifications for use by development teams.
  • Identified and implemented modifications needed in existing applications to meet changing user requirements.
  • Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage.
  • Planned and managed projects through consultations with internal and external teams to meet set objectives on time and on budget.
  • Studied and documented present workflow to recommend process improvements.
  • Provided technical assistance to user staff and programming personnel by writing documentation.
  • Conducted statistical analysis to produce visual charts, data trends and patterns.
  • Liaised with external agencies to ascertain quality IT system provision.

Education

Higher National Diploma - Urban and Regional Planning

Federal Polytechnic
Auchi, Edo State. Nigeria
01.2009 - 08.2013

Certificate in Oracle Primavera P6

Automated Multiple Solution
Port Harcourt, Nigeria
04.2015 - 06.2015

Advance Certificate in Project Management

Project Management Development Centre
Port Harcourt
01.2015 - 03.2015

Occupational Safety and Health Co-ordinator

OSHASSOCIATION UK
Nigeria
06.2015 - 07.2015

General Health, Safety and Environment (Gen. HSE Certificate)

SafeGuard Resources and Technologies Ltd
Port Harcourt, Nigeria
04.2001 - /2014

WEST AFRICA EXAMINATION COUNCIL

Secondary School Leaving Certificate
Nigeria

Skills

  • CPR certified
  • Fire safety
  • Data Entry
  • Customer services
  • Multitasking Abilities
  • HGV Class 1 Driving
  • Good Telephone Etiquette
  • Interpersonal Communication
  • Active Listening
  • Planning and Coordination
  • MS Office
  • Clerical Support
  • Dependable and Responsible
  • Problem-Solving
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • System solutions

Languages

English
Fluent

Certification

  • Certificate of participation in the Annual Event of OSHAssociation. Nigeria.
  • Certificate of participation in VM Technologies ICT Summit/Training.
  • Certificate of Practical training in FIRST AID, St John Ambulance.
  • Certificate of training Practical FIRE FIGHTING, National Fire Prevention Project.
  • Certificate of participation, UNESCO workshop on Capacity Building for Student Leadership.

REFEREES

On Request 

Timeline

Project Coordinator

REDDFOX NIG. LTD
07.2015 - 04.2023

Occupational Safety and Health Co-ordinator

OSHASSOCIATION UK
06.2015 - 07.2015

Certificate in Oracle Primavera P6

Automated Multiple Solution
04.2015 - 06.2015

Advance Certificate in Project Management

Project Management Development Centre
01.2015 - 03.2015

Higher National Diploma - Urban and Regional Planning

Federal Polytechnic
01.2009 - 08.2013

Training Coordinator/System Analyst

Womzy Nig. Ltd
01.2004 - 10.2007

General Health, Safety and Environment (Gen. HSE Certificate)

SafeGuard Resources and Technologies Ltd
04.2001 - /2014

WEST AFRICA EXAMINATION COUNCIL

Secondary School Leaving Certificate

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RICHARD IRENE