Richard Hinks
Summary
Proactive Account Manager exceptional at building strong credible relationships. Thorough monitoring and measuring customer satisfaction and taking action to remedy any concerns. Demonstrable success in thinking strategically while providing consistent customer satisfaction and retention in fast-paced environments.
Overview
6
6
years of professional experience
Work history
Enterprise Account Manager
Verint Systems UK
01.2023 - Current
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Conducted market and competitor analysis to identify growth opportunities.
- Optimised sales volume by managing accounts and building rapport.
- Contacted prospective clients and warm leads to generate new customers.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
Enterprise Account Manager
Qudini LTD
08.2021 - 01.2023
- Managed portfolio worth upwards of £1M ARR
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules leading to uplift of 10% on average contract value on managed accounts.
- Assisted Commercial Director in the pre-sales process leading to the generation of 4 new logos
Freelance Project and Implementation Consultant
Self employed
10.2020 - 08.2021
- Served as subject-matter expert with strong technical expertise.
- Provided hands-on assistance to deliver wide range of project elements.
- Offered flexible assistance to resolve major system issues outside of normal working hours.
- Liaised professionally with team members at all levels, adapting communication style to communicate technical ideas.
- Acted as single point of contact for customers and internal stakeholders.
- Built and nurtured professional relationships with wide range of stakeholders.
Project Manager
Qudini LTD
08.2017 - 12.2019
- Acted as single point of contact for customers and internal stakeholders.
- Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
- Defined risk profiles for each project and prepared contingency plans to minimise business risk.
- Documented appropriate project plans and controls in line with change lifecycle.
- Designed new product features based on client feedback.
Customer Success Executive
Qudini LTD
02.2017 - 08.2017
- Produced, managed and delivered full training documentation and plans on the full product Suite
- Collaborated with developers to fix bugs and streamline interfaces.
- Onboarded clients and tailored products to business requirements.
- Trained users to utilise platform and new software features.
Education
BSc - Business Management
University of Birmingham
Skills
- Revenue retention
- Self-motivated
- Customer service
- Cross-functional collaboration
- Relationship building
- Pipeline development
- Training and mentoring
- Negotiation
- Salesforce
Interests
Currently undergoing training for first Ironman event.
References
Available on request
Timeline
Enterprise Account Manager
Verint Systems UK
01.2023 - Current
Enterprise Account Manager
Qudini LTD
08.2021 - 01.2023
Freelance Project and Implementation Consultant
Self employed
10.2020 - 08.2021
Project Manager
Qudini LTD
08.2017 - 12.2019
Customer Success Executive
Qudini LTD
02.2017 - 08.2017
BSc - Business Management
University of Birmingham