Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Custom
Timeline
Generic

Richard Hague

Sheffield,South Yorkshire

Summary

A friendly, self motivated, professional, driven director with over 22yrs of management experience. Ensuring all business directives and goals are delivered. Promoting the growth and success of the business to all colleagues. Work well as an individual and managing the team. Procure and negotiate contracts on behalf of clients. Forged trusted alliances to increase all income streams and provide a full maintenance service to all tenants, landlords and vendors, enabling a concise professional moving experience. Daily negotiating on offers to agree house sales, gaining buy in from purchasers to build trust and use other services to smooth the process, increasing profitability, whilst negotiating with landlords to approve tenants. Actively bringing new business in to repeat this process and gain growth within the market place.

Overview

33
33
years of professional experience
1
1
Certification

Work history

Franchise Director

Reeds Rains
Doncaster, South Yorkshire
01.2007 - Current
  • Set up and established successful business, delivering profit and growth for over 17 years.
  • Created and managed a high performing team, building trust, motivating individuals via clear business goals, individual aspirations, fostering a culture enabling everyone to be their best.
  • Operate busy environment, setting and driving pace as a team through clear communication, team collaboration and utilising peoples skills and harnessing development opportunities.
  • Strong business acumen, developing and implementing strategies aligned with business goals and being customer centric.
  • Proficient negotiator with diverse customers (e.g. multi million estates, property investors, market leading builders, average home mover) and stakeholder business sectors (e.g. landlords, solicitors). Quickly developing relationships, understanding others, to present information to influence and inspire compromise.
  • Manage multiple work streams concurrently through prioritisation, organisation and clear roles and accountabilities across the team.
  • Forged connections with wide variety of stakeholders and built networks both locally, across the county and across the country. Also, across different business sectors, such as solicitors, electricians, plumbers and local government. This has enabled great customer experiences, unlocked mutually beneficial opportunities and supported local community projects.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Ensuring all legal obligations, risk assessments are adhered to for audit inspections.
  • Maintaining health and safety awareness, for colleagues, landlords, tenants and customers.
  • Applied positive customer service approach to increase satisfaction levels, monitored google reviews to enhance brand.

Managing Partner / Mortgage Advisor

Halifax
Barnsley
03.2004 - 11.2006
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
  • Monitored financial markets to recommend suitable client products.
  • Drove culture of high productivity and continuous improvement by establishing KPI metrics across all sales operations.
  • Consistently exceeded monthly sales targets using exceptional negotiation skills.
  • Processed and underwrote loans, verifying consistent regulatory compliance with financial laws in all documentation to maximise chance of approval.
  • Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
  • Drove branch performance to exceed all targets increasing branch profitability, Invited to pursue Doncaster branch as Franchise Director. Submitted business plan and Investment capital. Approved.

Mortgage Advisor / underwriter Supervisor

Halifax
Sheffield, South Yorkshire
04.2000 - 02.2004
  • Made loan eligibility decisions and approved or rejected applications after checking financial statements and credit histories.
  • Documented and communicated reasons for approval or rejection of loans to clients and staff.
  • Reviewed mortgage loan applications with mandate limits.
  • Analysed financial statements to identify client viability and risk.
  • Supervised activities of workers and enforced safety regulations.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Adhered to all compliance guidelines for retail mortgage lending.
  • Provided additional advice and guidance on buildings cover and life insurance.
  • Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.

Marketing manager

Sainsburys
Sheffield, South Yorkshire
02.1992 - 04.2000
  • Allocated teams, materials and calendar space for individual projects.
  • Spearheaded rebranding initiatives to boost brand awareness and realign marketing collateral with client values and mission.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Implemented innovative and strategic solutions to mitigate complex marketing and campaign performance challenges.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Supervised 150 strong floor sales colleagues, ensuring a smooth running shop floor.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.

Education

A Levels - Chemistry, Biology, Art And General Studies

Aston Comprehensive
Rotherham
/1989 - /1989

CeMAP 1, 2, and 3 - Mortgage Advisor

Financial
Sheffield
04.2002

MNAEA - Estate Agency

National Association of Estate Agents
Doncaster
01/2010 - 06/2010

Profile of Achievement - Retail

City And Guilds of London Institute
Wirral
04/1994 - 08/1994

8 GCSEs C and above - General

Aston Comprehensive
Sheffield
06/1988 - 06/1988

Skills

  • Problem-solving
  • Communication skills
  • Calm under pressure
  • Negotiator
  • Marketing
  • Team building
  • Leadership
  • Strategic planning
  • Resourcefulness

Affiliations

  • Diving, Skiing, Cycling, Kayaking, Swimming, Walking. Caravaning, Snooker / Pool
  • Played Ice Hockey for Sheffield The Sabres 1990

Accomplishments

Prince's Trust Volunteer. Managing a team of 16 members, building a fence for a donkey sanctuary. My award presented by Prince Charles 1994.


Ran a successful red nose day, raising £9,000 in 1995. Uniting Meadowhall with savacentre.

Certification

Qualified Open Water Scuba Diver. Biyadoo Maldives 2007

Custom

Volunteer CIV COM Air Cadets 860 Squadron Present

Volunteer Prince's Trust Team Leader 1996 - 2000

Timeline

Franchise Director

Reeds Rains
01.2007 - Current

Managing Partner / Mortgage Advisor

Halifax
03.2004 - 11.2006

Mortgage Advisor / underwriter Supervisor

Halifax
04.2000 - 02.2004

Marketing manager

Sainsburys
02.1992 - 04.2000

A Levels - Chemistry, Biology, Art And General Studies

Aston Comprehensive
/1989 - /1989

CeMAP 1, 2, and 3 - Mortgage Advisor

Financial

MNAEA - Estate Agency

National Association of Estate Agents
01/2010 - 06/2010

Profile of Achievement - Retail

City And Guilds of London Institute
04/1994 - 08/1994

8 GCSEs C and above - General

Aston Comprehensive
06/1988 - 06/1988

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Richard Hague