Richard Haddock

• Optimised resident comfort by maintaining a homely, stable and caring environment.
• Worked with residents to develop life skills, including how to prepare meals and keep areas clean.
• Provided intimate care, enabling residents to maintain personal cleanliness and hygiene.
• Optimised resident outcomes, setting boundaries and expectations in line with Individual Treatment Plans.
• Facilitated resident success by actively promoting learning during all programmes and activities.

A self motivating role that required me to meet daily water-meter reading targets, planning daily route for highest efficiency and maintaining the company vehicle to a serviceable condition.

Managing a team to travel to locations across the country, to provide Covid testing for the public. Ensuring we had the right staff, vehicles and equipment to last the day(s), maintaining morale during a stressful period and ensuring customer service levels were kept to my higher standards.

Temporary summer job whilst completing my degree, tasked with re-alphabetising over 10,000 car keys by registration whilst updating the active system logs to resolve the inventory issues.

• Maintained documents and records to comply with internal policies and external regulations.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Built customer retention and satisfaction by delivering top-quality service.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Dealt with customer complaints and rectified product and service issues.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Guided and coached staff to achieve individual growth and sales production targets.

Cashier, customer service, butcher, fishmonger and filling in for supervisors when needed. In 2011 I won colleague of the year for my excellent customer service skills and ability to go the extra mile for our charity events.