Richard Gibbons
Aldershot,United Kingdom
Summary
Accomplished professional with extensive expertise in project management, revenue analysis, and team supervision. Demonstrates a strong ability to enhance customer relations and ensure compliance adherence while excelling in data analysis and technical training. Proven track record in business development, KPI monitoring, and risk assessment and mitigation. Adept at cost reduction and efficiency improvements, crisis resolution, logistics coordination, and crisis handling. Committed to driving organisational success through strategic planning and innovative solutions.
Overview
24
24
years of professional experience
16
16
years of post-secondary education
Work history
PFX Operations Manager
Chubb Fire and Security
10.2017 - 07.2025
- Management of daily operations of a team of engineers with the provision, service and maintenance of portable fire extinguishers within the Thames Valley Area. This is to help customers conform to the British Standards of the FIA and predominantly, keep businesses safe.
- Main Duties
- - Follow and apply strict guidelines optimize efficiency, revenue and profitability throughout the team.
- - Ensure that all engineers are working safely
- - Liaising with customers, sales staff, engineers and other business partners to generate new business and retain existing business.
- - Ensuring work is completed with a timely manner as per British Standards compliance.
Customer Service Engineer to Operations Manager
BT Openreach
11.2004 - 10.2017
- Key Skills:
- NRSWA CERTIFICATE - National Road and Street Works Act (for road works signing and guarding)
- CAL OM1 - Basic installation of telecom lines to End User premises on behalf of service providers
- UG JOINTING - Underground copper network skills used for faulting and advanced installations between EU premise and Exchange.
- FTTC MANAGED INSTALL - Installation of the new fibre to cab high speed broadband with in EU premises.
- BROADBAND BOOST/SFI - Advanced fault finding associated with broadband faults to users.
- ADVANCED LEADERSHIP SKILLS – Advanced and intense training for optimum leadership quality.
- Achievements:
- - Standards and targets set within the service engineer and management roles often met or exceeded.
- - Apprentice training - 12 months training a Modern Apprentice to work in the copper network who is now a very good and fully skilled engineer and achieves and excels his targets every week.
- - Covered Operation Managers of many areas in Openreach whilst substantive managers are on leave short term, longer term OM cover for BVH292 Haslemere area, Guildford and Woking areas, and currently full time Operations Manager for Slough and Windsor area. This duties include:
- Follow and apply strict guidelines to meet KPIs for efficiency, quality and revenue
- Continuation and enhancement of active coaching plans to maintain efficiency
- Supporting and guiding engineers on a daily basis to upkeep and enhance efficiency and productivity
- Taking full ownership of any customer issue and directing at a local level to resolve them
- Project of TRC (Time Related Charges) Lead role for Senior Operations Manager
- Analysis of Revenue, TRC and CDTA data and discovery of changeable behaviors within teams
- Creation of solid actions to help meet and maintain set target for a set deadline
- Liaising closely with all other team management with findings, results and sharing new actions and processes.
- Talent Pool Co-ordinator
- To continue the development programme within Openreach, I have helped co-ordinate a talent pool of up and coming engineers. This includes training on systems, procedures and KPIs and sharing the understanding of the company’s business needs, I will arrange engineers to cover Managers on leave and offer support to them whilst they are in a covering role.
Customer Service Engineer/supervisor - Contractor
McNicholas on behalf of NTL (now Virgin Media), Guildford and surround
09.2001 - 11.2004
- Installation of Cable TV, Phone and broadband.
- Basic fault finding on telephony and digital TV.
- NTL (now Virgin Media), Guildford and surround
- December 1997 – July 2001
- Key Skills:
- - NRSWA CERTIFICATE
- - Primary Network Certificate - Basic training on how the cable network operates within NTL.
- Achievements:
- - Supervisory role – assisting, directing and guiding engineers to help them to complete their daily workloads and therefore achieving the whole Guildford unit’s target of jobs per day.
- - Customer Facing experience and able to manage and meet the needs for all customer types.
Education
BTEC - Business and Finance
Alton College
09.1990 - 07.1992
GCSE - English C
Bohunt Secondary School
09.1985 - 06.1990
GCSE - Art and Design C
Bohunt Secondary School
09.1985 - 06.1990
GCSE - Maths C
Bohunt Secondary School
09.1985 - 06.1990
Skills
- Project management
- Revenue analysis
- Team supervision
- Customer relations
- Compliance adherence
- Data analysis
- Technical training
- Business development
- KPI monitoring
- Risk assessment and mitigation
- Cost reduction and efficiency
- Crisis resolution
- Crisis handling
- Logistics coordination
References
Available on request
Hobbies and Interests
I enjoy countryside walks. I have an admiration for historical architecture and so very much enjoy visiting historical towns and cities with my wife when possible., I also enjoy cycling and often take long rides with my children at weekends.
Timeline
PFX Operations Manager
Chubb Fire and Security
10.2017 - 07.2025
Customer Service Engineer to Operations Manager
BT Openreach
11.2004 - 10.2017
Customer Service Engineer/supervisor - Contractor
McNicholas on behalf of NTL (now Virgin Media), Guildford and surround
09.2001 - 11.2004
BTEC - Business and Finance
Alton College
09.1990 - 07.1992
GCSE - English C
Bohunt Secondary School
09.1985 - 06.1990
GCSE - Art and Design C
Bohunt Secondary School
09.1985 - 06.1990
GCSE - Maths C
Bohunt Secondary School
09.1985 - 06.1990
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