Richard Garritley
Great Yarmouth,Norfolk
Summary
Motivated professional driver with 18 years of customer experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
LGV/HGV Driver
Agencies
Norwich, Norfolk
08.2023 - Current
- Operating HGVs according to UK road laws and regulations, guaranteeing safe use.
- Maintaining exceptional fuel efficiency through economical driving measures.
- Supporting yard operations by completing additional maintenance tasks.
- Carrying out handball loading safely and responsibly when required.
- Keeping accurate driving hours records and complied with tachograph laws.
- Ensuring delivery paperwork is accurately completed and processed after shifts.
- Performing pre-trip vehicle inspections to ensure maximal reliability, checking tires, lights, oil and water levels, screen wash and brakes.
- Keeping up-to-date logbooks, detailing total time spent driving.
- Optimising route planning to overcome last-minute and re-route challenges, leading to increased customer satisfaction.
- Maintaining regular contact with logistics management, updating on progress and reporting issues.
- Avoiding material damage by safely loading and unloading deliveries according to content description.
- Reducing fuel consumption by applying fuel-efficient driving techniques, resulting in company savings.
PUBLICAN
Self Employed
Great Yarmouth, Norfolk
02.2022 - 09.2023
- Monitored bar expenses and operations to minimise costs.
- Organised special events and functions and corporate lunches.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Planned staffing levels based on evolving service demands.
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Oversaw line cleaning and cellar management.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Identified and addressed underperformance and non-compliance.
- Built loyal customer base by creating welcoming environment with top quality service.
NHS Test & Trace Customer Advisor
HRGO Recruitment
Norwich, Norfolk
11.2020 - 02.2022
- To enable the testing process to be seamless, ensure that the test subject's experience is pleasant and managed in a professional way
- Reporting into the Testing Supervisor the Test Operative is accountable for to administer a throat and nasal swab test to individuals that visit a test site
- Ensure that the site is ready for operations at the beginning of each day
- Thorough hand washing and ensuring personal hygiene is maintained to a high level
- Communicate with individuals that visit the site to be tested, ensuring they understand the process
- Support and reassure the individuals throughout the testing process
- Advising how to administer the throat and nasal swab test to NHS standards
- Support with testing administration (recording Test Operative administrating test, test time etc.)
- At the beginning of each day confirm both inventory & supplies to the Testing Supervisor
- Liaise with equipment and resources to ensure sufficient PPE and supplies are ordered
- Dispose of bio-hazard containers appropriately
- To ensure that social distancing is undertaken
- Be always vigilant when on site
- All services and personnel to act in accordance with all applicable laws and regulatory requirements unless derogation has been explicitly given
- Perform all the following services in line with Good Industry Practice, unless specific service standards are prescribed
- Escalate immediately if it becomes apparent that the site is not or is likely to become non-compliant with any law relating to the environment and sustainability or health and safety and will take all reasonable steps to become compliant
- This excludes regulations that have been explicitly referred to in derogation.
Professional bus driver
RMG Driver Services Ltd
Nationwide, Nationwide
01.2011 - 08.2020
- Ensured passenger safety by administering First Aid and CPR as appropriate.
- Performed safety checks before and after shifts, completing daily checklists.
- Advised passengers on most cost-effective fares and services.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Recommended route improvements, reducing average trip time.
- Safely transported passengers to and from destinations across destinations, driving up to 250 miles daily.
- Facilitated safe operations, promptly reporting incidents and accidents to management.
- Provided passengers with excellent customer service, resulting in 100% positive satisfaction reviews.
- Maintained impeccable appearance through frequent cleaning of bus interior and exterior.
- Created enjoyable travel experiences by engaging passengers in lively conversations.
- Reported delays and accidents to dispatchers at head office.
- Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
- Developed strong sense of navigation and direction through travel and geographical study.
Education
NVQ Level 2 - Electrical Installations
Great Yarmouth College
Great Yarmouth, Norfolk 09.2008 - 06.2009
Skills
- Fuel-efficient driving techniques
- GPS routing apps
- Heavy lifting
- Customer experience
- Staff training and mentorship
- Microsoft Office Suite
- Customer care
- Training
- Performance evaluations
- Sanitation
- Shift scheduling
Interests
Hobbies
, Researching information
Computer repairing
Web designing
Playing guitar/Piano
Studying
Walking
Cooking
Hosting Events
DJing
Languages
English
Native
Timeline
LGV/HGV Driver
Agencies
08.2023 - Current
PUBLICAN
Self Employed
02.2022 - 09.2023
NHS Test & Trace Customer Advisor
HRGO Recruitment
11.2020 - 02.2022
Professional bus driver
RMG Driver Services Ltd
01.2011 - 08.2020
NVQ Level 2 - Electrical Installations
Great Yarmouth College
09.2008 - 06.2009
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