Richard Freitas
London,ENG
Summary
Experienced bar manager with 8 years of excellence in bar environment and 12 years in hospitality. Known for inspiring teams to deliver exceptional service and high-performing work culture. A committed leader with strengths in inventory control, mathematical analysis and developed customer service skills with the ability to manage, evaluate and provide appropriate solutions when needed. Established track record of introducing new concepts and menus to drive business growth and revenue. Expertise in wine and spirits, achieving increased sales and improved customer satisfaction. Fluent in English, Spanish and Portuguese. Seeking an opportunity to contribute my expertise and enthusiasm for a new role
Overview
22
22
years of professional experience
Work history
Assistant manager
Black Tap
London, Uk
01.2025 - Current
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Minimised inventory loss for improved profit margins.
- Increased staff productivity by providing comprehensive training programmes.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed daily operations to ensure smooth running of the shop floor.
Bar manager
Zelman Meats
London
03.2021 - 01.2025
- Monitored stock levels to avoid any potential shortages during peak hours.
- Improved staff performance through regular feedback sessions and training programmes.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Developed menus with strict cost controls to maximise restaurant profits.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Developed cocktail menus, resulting in increased beverage sales.
- Worked flexible hours, covering nights, weekends and bank holidays.
Assistant Restaurant Manager
The Driver
London / Kings Cross, LND
11.2017 - 02.2021
- Interacted positively with customers while promoting hotel facilities and services.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Organised special events in restaurant, including receptions, promotions and corporate lunches.
- Optimised customer experience by implementing exemplary service standards.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Ensured high performance standards through regular staff training.
- Aided manager in sales growth strategies.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximise revenue.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Bar Supervisor
The Driver
London/Kings Cross, ENG
12.2015 - 11.2017
- Maintained detailed bar inventory, working within the management budgetary guidelines for continued profit growth.
- Closely monitored stock levels to implement necessary replenishment for smooth running bar service.
- Ensured presentation of bar and staff met the targets in line with brand values.
- Maintained exceptional customer service at peak times through strategic management of staff and duty's.
- Utilised ever-growing mixology expertise to train staff and lead by example in menu creation and delivery.
- Mentored junior bartenders in training to ensure overall team confidence and competency.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
- Maintained full knowledge of bar and menu items and made recommendations.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
Bartender
The Driver
London/Kings Cross, ENG
09.2015 - 11.2015
- Maintained full knowledge of bar and menu items and made recommendations.
- Performed closing duties including cleaning, sanitising and replenishing.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
- Changed beer kegs.
- Maintained bar stocks, replenishing daily as necessary.
- Made engaging connections with guests to create loyalty.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
- Delivered food and beverage orders within established timeframes
Waiter/Bartender
Cote Brasserie
London, ENG
01.2015 - 09.2015
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Identified items in stock for first use to decrease waste and profit loss.
- Adhered to quality expectations and standards.
Bartender
Garfunkel's
London, ENG
09.2014 - 01.2015
Assistant Manager
Alameda Coffee Shop
Portugal-Madeira, Portugal
09.2014 - 01.2015
- Managed customer service by training staff, overseeing operations and resolve issues quickly.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Assistant Restaurant Manager
Cantinho Do Marisco
Portugal-Madeira, Portugal
11.2011 - 08.2014
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
- Applied knowledge of previous supply needs and foretasted business levels to estimate required supplies.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Bartender
Apache Pub
Portugal-Madeira, Portugal
07.2010 - 11.2011
- Apache” pub (Portugal).
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained detailed bar inventory, working within management budgetary guidelines for continued profit growth.
- Ensured that the presentation of the bar and staff met the targets in line with brand values.
- Maintained exceptional customer service at peak times through strategic management of rotas and staff.
- Mentored junior bartenders in training to ensure overall team confidence and competency.
Waiter
Vila Gale Hotel
Portugal-Madeira, Portugal
01.2007 - 07.2008
Bartender
Alameda Coffee Shop
Portugal-Madeira, Portugal
06.2003 - 01.2007
Education
GCSE -
B+S Santa Cruz
Portugal/MadeiraPersonal licence -
Haringey Concil
London, ENG12.2018
WSET Wine
Skills
- Cost-controls
- Order delivery practices
- Recruitment
- Recipes and menu planning
- Performance management
- Performance improvement
- Customer service
- Staff development
- Problem solver
- Staff management
- Inventory systems
- Invoicing and billing
- Inventory control
- Wine and spirits expertise
- Strong work ethic
- Results-oriented
Timeline
Assistant manager
Black Tap
01.2025 - Current
Bar manager
Zelman Meats
03.2021 - 01.2025
Assistant Restaurant Manager
The Driver
11.2017 - 02.2021
Bar Supervisor
The Driver
12.2015 - 11.2017
Bartender
The Driver
09.2015 - 11.2015
Waiter/Bartender
Cote Brasserie
01.2015 - 09.2015
Bartender
Garfunkel's
09.2014 - 01.2015
Assistant Manager
Alameda Coffee Shop
09.2014 - 01.2015
Assistant Restaurant Manager
Cantinho Do Marisco
11.2011 - 08.2014
Bartender
Apache Pub
07.2010 - 11.2011
Waiter
Vila Gale Hotel
01.2007 - 07.2008
Bartender
Alameda Coffee Shop
06.2003 - 01.2007
GCSE -
B+S Santa Cruz
Personal licence -
Haringey Concil
WSET Wine
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