Richard Forsyth
Ollerton,Nottinghamshire
Summary
Results-driven professional with strong expertise in team leadership, effective delegation and service delivery standards. Demonstrates deep product knowledge to support targeted product upselling and high-quality after-sales support. Committed to maintaining rigorous health and safety compliance while contributing to long-term customer satisfaction and sustainable business growth. Ready to make significant impact in Head of Aftersales Mid Region role.
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work history
Service Manager
CLAAS Eastern Ltd
Markham Moor, Nottinghamshire
2017.10 - Current
- Streamlined service operations by enhancing team collaboration and communication.
- Delegated tasks effectively to maximize team potential and productivity.
- Maintain high customer satisfaction through regular communication.
- Prioritized workloads to meet tight deadlines and maintain WIP to a comfortable, manageable level.
Master Technician
CLAAS Eastern Ltd
Markham Moor, Nottinghamshire
2010.05 - Current
- Supported team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Foreman
CLAAS Eastern Ltd
Markham Moor, Nottinghamshire
2011.06 - 2017.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Organize workload with both customers and fellow engineers to deliver efficient, profitable results.
Service technician
CLAAS Eastern Ltd
Markham Moor, Nottinghamshire
2006.11 - 2010.05
- Reduced downtime through prompt response to service calls.
- Provided excellent customer service by addressing and resolving technical issues swiftly.
- Performed emergency repairs immediately hence saving costs associated with extended downtimes.
Service engineer
Rickerby Ltd
Alnwick, Northumberland
2002.01 - 2006.10
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
- Performed extensive repair works to restore functionality in faulty machines.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Achieved optimal machinery performance by executing regular preventive maintenance.
Farmer
N. J. Forsyth & Sons
Amble, Northumberland
1997.05 - 2002.12
- Organised work schedules of farmhands during harvest periods to ensure smooth operations.
- Tracked stock levels, purchasing seeds, fertiliser and other required supplies.
- Tended to farm animals, ensuring their well-being and productivity.
- Monitored animal health, identifying diseases at an early stage.
- Repaired broken farm equipment, prolonging its lifespan and utility on the farm.
- Used modern farming equipment for efficient crop cultivation.
Apprentice Ag Engineer
M.J. Pringle Engineering
Morpeth, Northumberland
1993.07 - 1997.04
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Worked diligently to meet customer needs, resulting in increased satisfaction levels.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Maintained strong work ethic, displaying enthusiasm for industry and career growth.
Education
City and Guilds - Agricultural Machinery Service Engineer
Kirkley Hall College
Ponteland, NorthumberlandC 1993.09 - 1995.06
GCSEs - Maths, English, Science, Technology, Geography & French
Coquet High School
Amble, Northumberland 1990.09 - 1993.06
Skills
- Team Leadership
- Product knowledge
- Effective delegation
- Health and Safety Compliance
- After-sales support
- Service delivery standards
- Product upselling
Affiliations
- Fishing for trout ( Fly & bait )
- Gardening / DIY
Accomplishments
CLAAS Master Technician qualification 2010 - present
Timeline
Service Manager
CLAAS Eastern Ltd
2017.10 - Current
Service Foreman
CLAAS Eastern Ltd
2011.06 - 2017.10
Master Technician
CLAAS Eastern Ltd
2010.05 - Current
Service technician
CLAAS Eastern Ltd
2006.11 - 2010.05
Service engineer
Rickerby Ltd
2002.01 - 2006.10
Farmer
N. J. Forsyth & Sons
1997.05 - 2002.12
City and Guilds - Agricultural Machinery Service Engineer
Kirkley Hall College
1993.09 - 1995.06
Apprentice Ag Engineer
M.J. Pringle Engineering
1993.07 - 1997.04
GCSEs - Maths, English, Science, Technology, Geography & French
Coquet High School
1990.09 - 1993.06