Summary
Overview
Work history
Education
Skills
Timeline
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Richard Fitzmaurice

Derby

Summary

As a dedicated and results-driven sales and customer service professional with six years of combined experience, I am passionate about delivering exceptional customer experiences. With a proven track record in challenging customer service roles and successful sales and cold calling, I possess the skills and expertise to exceed expectations and drive revenue growth for your organization.

Overview

5
5
years of professional experience

Work history

agent

TTS360
03.2023 - Current
  • Act as the primary contact for breakdown, providing outstanding service and a friendly ear
  • Would expect to take high volume of calls, typically near 100 per day
  • Great communication and admin skills, I would accurately capture information from the customer then relay the information to the repair team
  • Using CRM to manage and prioritise tasks.

Sales Advisor

Domestic & General Group
Derby
06.2022 - 01.2023
  • Leveraged automatic dialler to handle high call volumes and successfully engage with hundreds of customers daily
  • Communicated the benefits of insurance policies to existing customers and consistently exceeded sales targets
  • Delivered exceptional customer service by addressing concerns, answering questions, and providing effective solutions
  • Conducted successful cold calling campaigns
  • Utilized customer relationship management (CRM) software to accurately document customer interactions and follow-up activities.

Telesales Agent

Firstsource Solutions
Derby
05.2019 - 10.2021
  • Conducted hundreds of outbound calls daily, meeting or exceeding sales targets by effectively promoting and selling Sky TV and Broadband products
  • Demonstrated strong customer engagement and communication skills, helping customers identify and select products that met their needs
  • Flexibly transitioned to inbound campaigns during peak periods to assist customers in modifying their existing packages.

Shop Assistant

Select Convenience
Derby
08.2018 - 04.2019
  • Maintained a busy store by replenishing and facing up stock, ensuring that customers always had access to the products they needed
  • Provided exceptional customer service by serving customers, answering inquiries, and helping them find the products they were looking for
  • Maintained a clean and tidy store environment to a high standard, ensuring that it was always presentable for customers
  • Demonstrated excellent cash handling skills by accurately managing cash transactions in a professional manner
  • Developed strong organizational and time management skills by prioritizing tasks and ensuring that all store duties were completed efficiently.

Bar Worker/Waiting Staff

Newthorn
Derby
04.2018 - 04.2018
  • I have a wide variety of waiting and bar experience at Derby Arena, working at various events including comedy shows and conferences.

Education

BA - Film Production

Derby University

BTEC lvl 3 - Media

Walsall College

Skills

- Customer Service

- Call Centre

- Bartending (2 years)

- Customer Support

- Call Centre

- Warehouse Experience



Timeline

agent

TTS360
03.2023 - Current

Sales Advisor

Domestic & General Group
06.2022 - 01.2023

Telesales Agent

Firstsource Solutions
05.2019 - 10.2021

Shop Assistant

Select Convenience
08.2018 - 04.2019

Bar Worker/Waiting Staff

Newthorn
04.2018 - 04.2018

BA - Film Production

Derby University

BTEC lvl 3 - Media

Walsall College

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Richard Fitzmaurice