Richard Fitzmaurice
Derby
Summary
As a dedicated and results-driven sales and customer service professional with six years of combined experience, I am passionate about delivering exceptional customer experiences. With a proven track record in challenging customer service roles and successful sales and cold calling, I possess the skills and expertise to exceed expectations and drive revenue growth for your organization.
Overview
5
5
years of professional experience
Work history
agent
TTS360
2023.03 - Current
- Act as the primary contact for breakdown, providing outstanding service and a friendly ear
- Would expect to take high volume of calls, typically near 100 per day
- Great communication and admin skills, I would accurately capture information from the customer then relay the information to the repair team
- Using CRM to manage and prioritise tasks.
Sales Advisor
Domestic & General Group
Derby
2022.06 - 2023.01
- Leveraged automatic dialler to handle high call volumes and successfully engage with hundreds of customers daily
- Communicated the benefits of insurance policies to existing customers and consistently exceeded sales targets
- Delivered exceptional customer service by addressing concerns, answering questions, and providing effective solutions
- Conducted successful cold calling campaigns
- Utilized customer relationship management (CRM) software to accurately document customer interactions and follow-up activities.
Telesales Agent
Firstsource Solutions
Derby
2019.05 - 2021.10
- Conducted hundreds of outbound calls daily, meeting or exceeding sales targets by effectively promoting and selling Sky TV and Broadband products
- Demonstrated strong customer engagement and communication skills, helping customers identify and select products that met their needs
- Flexibly transitioned to inbound campaigns during peak periods to assist customers in modifying their existing packages.
Shop Assistant
Select Convenience
Derby
2018.08 - 2019.04
- Maintained a busy store by replenishing and facing up stock, ensuring that customers always had access to the products they needed
- Provided exceptional customer service by serving customers, answering inquiries, and helping them find the products they were looking for
- Maintained a clean and tidy store environment to a high standard, ensuring that it was always presentable for customers
- Demonstrated excellent cash handling skills by accurately managing cash transactions in a professional manner
- Developed strong organizational and time management skills by prioritizing tasks and ensuring that all store duties were completed efficiently.
Bar Worker/Waiting Staff
Newthorn
Derby
2018.04 - 2018.04
- I have a wide variety of waiting and bar experience at Derby Arena, working at various events including comedy shows and conferences.
Education
BA - Film Production
Derby University
BTEC lvl 3 - Media
Walsall College
Skills
- Customer Service
- Call Centre
- Bartending (2 years)
- Customer Support
- Call Centre
- Warehouse Experience
Timeline
agent
TTS360
2023.03 - Current
Sales Advisor
Domestic & General Group
2022.06 - 2023.01
Telesales Agent
Firstsource Solutions
2019.05 - 2021.10
Shop Assistant
Select Convenience
2018.08 - 2019.04
Bar Worker/Waiting Staff
Newthorn
2018.04 - 2018.04
BA - Film Production
Derby University
BTEC lvl 3 - Media
Walsall College