Richard Fewlass

• Operate power tools and manual equipment while maintaining a safe work environment.
• Follow health and safety protocols during installation and repair to prevent accidents.
• Use technical drawings and schematics to install and align mechanical systems correctly.

• Performed site clean-up, keeping construction area tidy, organised and hazard-free.
• Swept and cleared all obstructions, debris and waste from the worksite.
• Followed strict health and safety guidelines to maintain a safe working environment for all site personnel.
• Disposed of waste from cutting materials and followed established waste disposal procedures for compliance purposes.
• Assisted other labourers in pouring concrete safely and skilfully.
• Collaborated with skilled tradespeople, offering assistance in electrical, plumbing, and carpentry tasks as required.
• Unloaded, carried and stored building materials and equipment.

• Kept track of work progress and maintained daily logs.
• Coordinated and supervised operatives' activities, allocating tasks and enforcing safety procedures to maintain safety.
• Supervised team of construction workers, delegating tasks to maximise efficiency and meet project deadlines.
• Collaborated with management, technical crew members and fellow supervisors to organise site operations and achieve project milestones without delays.
• Operated powered tools and heavy equipment to complete construction work.
• Supervised labourers and skilled workers completing SEND school/housing projects.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

• Handled customer enquiries, offering product advice and resolving issues to maintain satisfaction.
• Resolved customer issues and complaints with quick-thinking problem-solving.
• Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions.
• Processed invoices, credit notes, and payments, ensuring accurate financial records.
• Updated and maintained sales and customer records to facilitate smooth delivery processes.
• Built exceptional customer satisfaction by delivering friendly service.
• Updated customer database regularly, ensuring accuracy and compliance with data protection regulations.
• Created various accounting and sales documents, such as invoices, sales orders and quotations.

Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.

• Updated customer accounts and processed payments.
• Processed payments and adjusted accounts accordingly, maintaining precise financial records.
• Maintained regular email and telephone contact with customers to manage overdue account payments.
• Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
• Handled telephone credit collections promptly and professionally, quickly resolving account issues.
• Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
• Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
• Prepared monthly reports on account receivables and aged debt for senior management review.
• I started off as a claims adviser, then claims investigator then moved on to credit control, I was then in training to be a team leader.