Richard Evans

I am currently working in the Business Control Unit, a team focusing on anti money laundering, on a fixed term contract.

Current duties:

Reviewing transactions highlighted on Nice Actimize to ensure they are within the expected activity of the client. Any discrepancies are raised with the client or the relevant relationship team.

Reviewing sanction screening, adverse media and possible PEP connections using FinScan. Where appropriate discount the hit using the bank's records and open source information or take action inline with the procedure to ensure the wider business is aware.

Using the an internal system called Posting Control Orders to ensure that accounts with transactional restrictions are operated as we expect. These restrictions can be due to internal policies or regulatory requires. This can result is contacting clients or relationship teams for additional information and possibly rejecting transactions if required. Completing trigger reviews on newly identified PEP and clients who's activity or jurisdiction have changed.

Attend team meetings and actively contribute to these meetings.

C

Duties are to complete periodic file reviews for Special and High Risk clients ensure
enhanced due diligence and know your customer documents are in line with company
standards and our regulatory requirements.
Assisted with training a due diligence backlog team including hosting in-person and video
conferencing training sessions.

Led high-achieving corporate service teams in delivering quality customer care to our international corporate banking customers. These teams were working remotely, based in IOM and Jersey. Duties included: team members performance reviews and monthly 1:1s, offering support and career guidance as required tailored to individual circumstances.
Attended daily and weekly management meetings where any resource issues were highlighted and resolved. Provided support to project teams introducing technology solutions. Cascaded policy changes to the teams to ensure our processes were up to date.
Ensuring system access and building access was current. Recruiting both permanent and contract staff into vacancies across all teams, This included structured interviewing.
Temporary charge of the corporate online banking helpdesk while the role was vacant.

Key duties included assisting members of the corporate service team with complex queries often relating to international bank payments. This identified any knowledge gaps and allowed me to provided coaching to the whole team to uplift knowledge. This is delivered either 1:1 or in group sessions allowing adequate resources for the team to
function.

Deputised for team manager during their absence from work. This included attending daily management meetings to advise any resource issues and high light team successes and holding daily team meetings via Zoom.

Integrated the work of a Luxembourg based team into our work flow including a site visit.

Ensured all the team members had remote access to systems in the build up to the first lockdown.
Completion of the monthly reconciliation certification process.

Main role was the initial point of contact for our corporate customers with operational queries. These were mainly via telephone and email and related to transactional queries and assistance with international payments.

Latterly, in that role I became the Subject Matter Expert within the team. I would deputise for the team manager in their absence.
Helped to integrate the work of a Guernsey based team into our work flow, this involved a site visit.

Various banking tasks completed at a number of bank branches and offices. Latterly, duties were in a mortgage processing unit including initial contacting with customers in arrears and agreeing repayment plans.