Richard East
Claygate,Surrey
Summary
Dynamic professional with a proven ability to lead teams and enhance customer experiences through exceptional communication and employee management. Skilled in coaching and mentoring, displaying self-motivation, and driving team success. Able to deliver results in fast-paced environments whilst ensuring efficiency and high standards.
Overview
23
23
years of professional experience
Work history
Activities manager
David Lloyd
Weybridge, Surrey
2023.12 - Current
- Line manager for 5 Supervisors ensuring performance development, overseeing sickness & absence management including mentoring and training.
- Regularly act as Duty Manager, taking responsibility for the efficient operation of the entire club.
- Lead team recruitment and training to ensure exceptional member experiences.
- Deliver exceptional service to my members ensuring a safe and premium experience across the whole club.
Business owner - Gym/Studio
Self-Employed
Thames Ditton, Surrey
2019.09 - Current
- Oversaw budget management to keep to financial targets.
- Applied digital marketing tactics to drive business growth and awareness.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Built client capabilities through strength training, cardiovascular exercise and stretching.
- Built positive, supportive client relationships to increase benefits of coaching support.
Personal trainer
DW Fitness First
Epsom, Surrey
2019.09 - 2020.03
- Taught clients how to properly operate exercise equipment.
- Built clients confidence and ability through motivation and dedication.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
Doorman
The Dorchester Hotel
Mayfair, City of Westminster
2016.08 - 2019.09
- Supported customers with special requirements to enhance service.
- Built and maintained strong working relationships with regular customers.
- Maintained positive, helpful attitude to deliver exceptional customer service.
Court Protection Manager/ Response Manager
All England Lawn Tennis Club - Wimbledon Tennis
Wimbledon, Merton
2015.07 - 2018.07
- Managed staffing schedules for high numbers of employees.
- Planned and managed resources to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Security/Safety Officer
The Dorchester Hotel
Mayfair, City of Westminster
2015.05 - 2016.08
- Regularly inspected facilities to ensure adherence to fire, hazard and safety guidelines.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Oversaw emergency procedures and administered first aid.
Franchisee
Domino's Pizza
Halesowen, Dudley
2013.05 - 2015.05
- Recruited and trained staff members, and key management staff, to successfully manage store operations and generate sales improving weekly sales by over 500%.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Addressed business critical challenges proactively.
Police Officer - Armed
Metropolitan Police Service
Heathrow, Hillingdon
2009.10 - 2013.05
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Protected life and property by enforcing laws and regulations.
- Provided visible presence at major transport hub, deterring crime through armed on-foot and mobile patrol duties.
Police Officer
Metropolitan Police Service
Croydon, London
2001.11 - 2009.10
- Responded quickly to emergency situations, leading calm and effective negotiations with victims, witnesses and suspects to diffuse highly charged situations and obtain/preserve necessary evidence.
- Conducted official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
Education
A-Levels - Psychology
Esher College
Esher, Surrey08.2000
A-Levels - English Literature and Language
Esher College
Esher, Surrey08.2000
A-Levels - Media Studies
Esher College
Esher, Surrey08.2000
Skills
- Exceptional communicator
- Team leadership
- Self motivated
- Customer experience
- Employee management
- Coaching and mentoring
Timeline
Activities manager
David Lloyd
2023.12 - Current
Business owner - Gym/Studio
Self-Employed
2019.09 - Current
Personal trainer
DW Fitness First
2019.09 - 2020.03
Doorman
The Dorchester Hotel
2016.08 - 2019.09
Court Protection Manager/ Response Manager
All England Lawn Tennis Club - Wimbledon Tennis
2015.07 - 2018.07
Security/Safety Officer
The Dorchester Hotel
2015.05 - 2016.08
Franchisee
Domino's Pizza
2013.05 - 2015.05
Police Officer - Armed
Metropolitan Police Service
2009.10 - 2013.05
Police Officer
Metropolitan Police Service
2001.11 - 2009.10
A-Levels - Psychology
Esher College
A-Levels - English Literature and Language
Esher College
A-Levels - Media Studies
Esher College