Richard Duncan
Little Plumstead, Norwich,Norfolk
Summary
Experienced public transport professional with a strong background in health and safety practices, time management, and workflow optimisation. Currently operating public service vehicles for First Eastern Counties in Great Yarmouth, ensuring compliance with UK legislation and maintaining customer safety. Previously served as a Senior Cabin Crew Member at Virgin Atlantic Airways Ltd, delivering exceptional customer service and coaching new staff. Skilled in IT and administrative tasks, holding a tachograph card, and proficient in NPS, SWOT, and PESTLE analysis. Career progression includes completing an apprenticeship with East Midlands Railway and studying leadership, management, mathematics, and customer service. Aspires to leverage extensive transport industry experience to enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Bus Driver
First Eastern Counties
Great Yarmouth, Norfolk
06.2024 - Current
- Follow UK legislation and safety standards when operating scheduled public service vehicles.
Support customer health and safety during boarding and on-board journeys.
Report engineering defects promptly and keep time using tachograph regulations.
Maintain COSHH compliance and follow SOPs for safe working practices.
Apprentice
East Midlands Railway
Norwich, Norfolk
07.2023 - 06.2024
Completed 12-month industry scheme apprenticeship, following health and safety SOP procedures.
Bus Driver
First Eastern Counties
Great Yarmouth, Norfolk
07.2021 - 06.2023
- Drive scheduled public service vehicles daily under UK legislation compliance checks.
Maintain customer safety during alighting and onboard travel periods throughout shifts.
Report engineering defects promptly and manage driving time within tacho rules.
Student
Further Education
Bridgewater , Somerset
06.2020 - 07.2021
- Studying for the ILM C&G L3 Leadership and Management Diploma, Mathematics, and Customer Service.
Senior Cabin Crew Member
Virgin Atlantic Airways Ltd
Crawley, West Sussex
09.2010 - 06.2020
- Delivered 5-star customer service against company standards with team guidance.
Coached new staff through day-to-day service expectations and routines.
Completed reports on time and coordinated with onboard and ground staff.
Education
NVQ Level 3 - Leadership & Management
Bridgwater & Taunton College
Bridgwater, SOM2022
NVQ Level 2 - Customer Service
West Suffolk College
Bury St Edmunds, SFK2021
NVQ Level 2 - Mathematics
Babington Group
Birmingham, BIR2021
GCSEs - G.C.S.E'S
The Ferrers School
Higham Ferrers, NTH1996
Skills
- Health and safety practices
- Time management
- Workflow optimization
- IT and administrative skills
- NPS, SWOT, and PESTLE analysis
- Tachograph card holder
Certification
- CPC Card holder until 19th Aug 2031
- Member of the ILM - ID C4431975798, can upgrade to associate membership if required.
Timeline
Bus Driver
First Eastern Counties
06.2024 - Current
Apprentice
East Midlands Railway
07.2023 - 06.2024
Bus Driver
First Eastern Counties
07.2021 - 06.2023
Student
Further Education
06.2020 - 07.2021
Senior Cabin Crew Member
Virgin Atlantic Airways Ltd
09.2010 - 06.2020
NVQ Level 3 - Leadership & Management
Bridgwater & Taunton College
NVQ Level 2 - Customer Service
West Suffolk College
NVQ Level 2 - Mathematics
Babington Group
GCSEs - G.C.S.E'S
The Ferrers School