Richard Densu
Accra
Summary
Visionary business leader with over 20 years of senior management experience in the Telecom/ICT industry, specializing in fixed broadband services, enterprise solutions, and digital transformation. Proven track record in driving financial performance, operational excellence, and stakeholder engagement. Adept at leading cross-functional teams, managing P&L, and delivering sustainable business growth services, enterprise solutions, and digital transformation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager, Customer Enablement & Solutions
MTN Ghana
04.2016 - Current
- Spearheaded the commercialization of fixed broadband services, driving market penetration and revenue growth
- Negotiated partnerships with utility companies, achieving 60% savings in infrastructure costs and accelerating fiber deployment
- Championed the digitization of customer enablement functions, improving operational efficiency and customer satisfaction
- Directed technology development and operations, introducing alternative last-mile solutions that reduced input costs by over 70%
- Led CAPEX planning and management, ensuring cost-effective resource allocation and financial discipline
Acting Chief Enterprise Business Officer
MTN Ghana
10.2023 - 02.2024
- Provided strategic leadership and advisory support, optimizing budgeting and personnel management for streamlined operations
- Led a high-performing team to achieve 65% YoY growth, exceeding annual business targets
- Spearheaded the creation and execution of strategies to identify and harness digital business opportunities
- Facilitated a seamless leadership transition, ensuring operational continuity and team cohesion
President and Board Chair (Voluntary)
Ghana Internet Services Providers Association (GISPA)
05.2018 - 12.2022
- Elected by colleagues for a two-term leadership role, overseeing the Ghana Internet Services Providers Association (GISPA) and the Ghana Internet Exchange (GIX)
- Formulated and executed strategies to grow the Ghana Internet Exchange, positioning it as a key national asset saving the nation thousands of US dollars in international traffic.
- Engaged with policymakers and regulators including the National Communications Authority, the Ministry of Communication & Digitisation and related agencies to shape industry standards and foster a conducive business environment
- Led a complete restructuring of the association, including constitutional amendments and the establishment of a secretariat
Executive, Enterprise Business (Secondment)
MTN Business, South Sudan
10.2015 - 04.2016
- Developed and executed business strategies aligned with MTN Group Enterprise Business Unit, driving sales growth by 80% in 6 months
- Introduced new technology solutions, including fixed wireless terminals and point-to-multipoint infrastructure
- Oversaw P&L management, ensuring alignment with organizational financial targets and driving EBITDA growth
Senior Manager, Business Operations & Support
MTN Ghana
07.2013 - 09.2015
- Lead the technology product development, marketing and business operations functions
- Optimized business processes, enhancing efficiency and productivity
- Led the planning, development, and quality assurance of technology solutions to meet customer needs
- Managed CAPEX and OPEX spend controls, ensuring compliance with MTN’s financial policies
Customer Account Director
Huawei Technologies (GH) Ltd
01.2009 - 01.2010
- Achieved sales volume, revenue, and profitability goals for key accounts, including Zain Ghana (now Airtel) and ISPs
- Contributed to commercial strategy formulation and led training programs on negotiation and customer relationship management
Customer Account Manager
Huawei Technologies (GH) Ltd
07.2005 - 12.2008
- Served as the account manager on key accounts, including the Ghana National Fibre Optic Backbone Project
- Coordinated critical telecom projects, such as GPRS/WAP/MMS and CRBT implementations
Education
Master of Science - Computer Science
10.2023
Postgraduate Diploma - Business Administration
01.2016
Bachelor of Science - Electrical/Electronic Engineering
01.2003
Skills
- Strategic Leadership
- Customer-oriented
- Financial Acumen
- Stakeholder Management
- Innovation & Technology
- Commercial Acumen
- Agile & Adaptive
Accomplishments
- More than 50% YoY Growth, Surpassed annual business targets as Acting Chief Enterprise Business Officer at MTN Ghana.
- 65% Infrastructure Cost Savings, Negotiated strategic partnerships with utility companies, accelerating fiber deployment and reducing costs.
- 70% Reduction in Input Costs, Introduced alternative last-mile solutions, improving margins and customer experience.
- Digital Transformation Champion, Spearheaded the digitization of key customer enablement functions, enhancing operational efficiency and customer satisfaction.
- Strategic Leadership, Restructured the Ghana Internet Services Providers Association (GISPA), positioning it as a regional ICT leader.
Certification
- Project Management Professional (PMP), Project Management Institute
- Professional Engineer (PE-GhIE), Ghana Institution of Engineers
- Certified Leadership Coach and Trainer, John Maxwell Group
Hobbies and Interests
- Reading
- Writing
- Playing Keyboard/Guitar
- Singing
Values Alignment
Live Yello Value: 'Serve with Respect', Resonates most with me. I believe in fostering an inclusive, collaborative environment where every team member feels valued and empowered to contribute to the organization’s success. This value aligns with my leadership philosophy of leading with empathy, integrity, and a commitment to excellence.
Referees
Available upon request.
Timeline
Acting Chief Enterprise Business Officer - MTN Ghana
10.2023 - 02.2024
President and Board Chair (Voluntary) - Ghana Internet Services Providers Association (GISPA)
05.2018 - 12.2022
Senior Manager, Customer Enablement & Solutions - MTN Ghana
04.2016 - Current
Executive, Enterprise Business (Secondment) - MTN Business, South Sudan
10.2015 - 04.2016
Senior Manager, Business Operations & Support - MTN Ghana
07.2013 - 09.2015
Customer Account Director - Huawei Technologies (GH) Ltd
01.2009 - 01.2010
Customer Account Manager - Huawei Technologies (GH) Ltd
07.2005 - 12.2008
University of Ghana - Master of Science, Computer Science
University of Leicester - Postgraduate Diploma, Business Administration
Kwame Nkrumah University of Science And Technology - Bachelor of Science, Electrical/Electronic Engineering
Similar Profiles
Martha AmoakoMartha Amoako
Customer Relationship Manager at MTN GhanaCustomer Relationship Manager at MTN Ghana
Karen BlukooKaren Blukoo
Intern at MTN GhanaIntern at MTN Ghana
BERNICE ADUTWUMWAABERNICE ADUTWUMWAA
CUSTOMER SERVICE REP at MTN GHANACUSTOMER SERVICE REP at MTN GHANA