Richard Denham
Norwich,Norfolk
Summary
Experienced professional with over 15 years working in housing related ASB and community safety, leading on enforcement action through to Court. Assumed management responsibility, trained and supervised housing staff and worked closely with colleagues to ensure adherence to ASB policy and procedures. Extensive knowledge of housing legislation and an excellent team player, focused on providing high levels of customer service.
Overview
19
19
years of professional experience
Work history
Tenancy Enforcement Lead
Metropolitan Thames Valley Housing (MTVH)
Midlands and East region
02.2022 - Current
- Investigate tenancy fraud and high level ASB cases in general needs / leasehold / Care & Support homes across Midlands and East region
- Prepare legal cases for Court (Notices, Injunctions, witness statements etc.) through liaison with internal / external Legal Services,
- Attend Court to give evidence, and support Legal colleagues in various hearings
- Oversee and support approximately 20 Local Housing and Housing with Support Managers through regular reviews of ASB cases.
- Agree actions with colleagues to progress ASB cases in line with MTVH Policy and Procedures
- Identify third party referral opportunities (e.g. mental health services, police, social services etc.)
- Engage and support residents in maintaining their tenancies
- Attend and chair professional meetings, and take part in problem solving panels with other organisations to support community safety
- Attend monthly meetings to update service Directors on levels of ASB being managed by the business in my region, and highlight specific trends, resolutions etc.
- Maintain up-to-date knowledge on legislation affecting ASB case management through self-learning and attendance at workshops / training events
- Build strong partnerships with external organisations (police, local stakeholders, statutory services, community safety teams etc.) as well as colleagues across the MTVH business in East and Midlands regions
Antisocial Behaviour officer
Norwich City Council
Norwich
07.2008 - 02.2022
- my role with NCC was fundamentally the same as my current role, however I had less direct supervision of staff which was an area I was keen to develop
Police constable
Norfolk Constabulary
Norwich
11.2005 - 06.2008
- frontline response officer dealing with emergency calls predominantly in the West of Norwich, but as required across the city
- conducting public order duties including night time economy and sporting events as required
- prisoner handling and crime investigations, including giving evidence in court
Education
BTEC - ASB Supervision and Case Management
Business and Technology Education Council
LondonSkills
- confident and empathetic when speaking to tenants and professionals about ASB
- excellent written and verbal communication skills and able to present at all levels
- excellent attention to detail, in particular legal documents, statements, letters etc
- experience of Microsoft Office Suite, including Word, Excel and Powerpoint
- able to establish relationships with residents, colleagues and external organisations
- good knowledge of relevant legislation, including Housing Act 1988, Equalities Act, Anti-social Behavior, Crime and Policing Act 2014 etc
- strong decision maker when dealing with tenancy breaches
- approachable and personable with strong ethos of team-working
- can-do attitude and prepared to work hard and support business to achieve results
Affiliations
- I am a season ticket holder at Norwich City, and achieved my Level 1 FA coaching badge and managed my sons school team for 3 seasons.
- I enjoy socialising and dog walking and spending time with my two sons.
Timeline
Tenancy Enforcement Lead
Metropolitan Thames Valley Housing (MTVH)
02.2022 - Current
Antisocial Behaviour officer
Norwich City Council
07.2008 - 02.2022
Police constable
Norfolk Constabulary
11.2005 - 06.2008
BTEC - ASB Supervision and Case Management
Business and Technology Education Council
Similar Profiles
Hayley MartinHayley Martin
Housing advisor at Metropolitan Thames Valley Housing AssociationHousing advisor at Metropolitan Thames Valley Housing Association
Reginald Clemence FianuReginald Clemence Fianu
PFI-Neighbourhood Manager at Metropolitan Thames Valley HousingPFI-Neighbourhood Manager at Metropolitan Thames Valley Housing
Sarah EllisSarah Ellis
Head of Aftersales & Chair of A:Gender Network at Metropolitan Thames Valley Housing / So ResiHead of Aftersales & Chair of A:Gender Network at Metropolitan Thames Valley Housing / So Resi
Gavin PickGavin Pick
Primary school teacher at Norfolk County CouncilPrimary school teacher at Norfolk County Council
CHETAN KAKADIYACHETAN KAKADIYA
Head chef at Namaste Village NorwichHead chef at Namaste Village Norwich