Richard Day
Waterlooville,Hampshire
Summary
Dedicated Courier with strengths in time management and route planning. Delivers parcels and documents punctually while adhering to safety protocols. Provides exceptional customer service, ensuring satisfaction through effective communication and adaptability.
Overview
9
9
years of professional experience
Work History
Courier
Evri
Waterlooville, Hampshire
11.2020 - Current
- Delivered parcels and documents to specified addresses, adhering to strict delivery timelines.
- Coordinated timely deliveries through effective time management, ensuring customer satisfaction.
- Adapted delivery schedules and routes to meet changing circumstances, maintaining service quality.
- Worked independently to plan daily delivery routes, maximising time and fuel efficiency.
- Observed customer delivery instructions, prioritising safe, secure deliveries.
- Followed company policies strictly while handling high-value parcels.
- Maintained accurate records of deliveries, collections, and undeliverable items for operational efficiency.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Provided exceptional assistance to customers during deliveries, enhancing their overall experience. to each delivery.
- Adjusted work schedule to include evenings and weekends for operational needs., including weekends and holidays, to meet company service commitments.
property maintenance worker
RB Services
Slough, Berkshire
06.2018 - 11.2020
- Executed repairs and maintained maintenance schedules, ensuring properties remained in optimum condition.
- Oversaw landscaping and grounds maintenance, enhancing the aesthetic and environmental integrity of the estate.
- Implemented cost-saving measures across managed properties, effectively reducing operational expenses without compromising service quality.
- Supported team in preparing properties for new tenant occupancy, facilitating smooth transitions.
Postman
Royal Mail Delivery Office
Petersfield, Hampshire
10.2017 - 06.2018
- Delivered mail and packages to residential and commercial addresses, following precise postal routes.
- Completed planned daily routes delivering mail to homes and businesses within postal territory.
- Delivered mail to homes and businesses in cities, towns and rural areas utilising office-provided vehicles.
- Delivered parcels in varying weather conditions to meet daily and weekly delivery targets.
- Conducted door-to-door deliveries, maintaining a friendly and professional demeanour.
- Maintained excellent customer satisfaction by delivering mail on time and providing service with a smile.
- Sorted mail and packages into correct order within tight deadlines.
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Operated postal vehicles safely, adhering to traffic laws and postal regulations.
Skills
- Delivery management
- Delivery efficiency
- Route planning
- Vehicle operation
- Safety compliance
- Record keeping
- Operational efficiency
- Customer service
- Customer communication
- Package handling
- Time management
- Team collaboration
Timeline
Courier
Evri
11.2020 - Current
property maintenance worker
RB Services
06.2018 - 11.2020
Postman
Royal Mail Delivery Office
10.2017 - 06.2018