Richard Daisuke Crook

• Founded Glocal HR, an independent HR consultancy specialising in people strategy, performance optimisation and the strategic integration of AI within HR functions to enhance human-machine collaboration and operational efficiency.
• Completed the CMI Level 7 Diploma in Leadership Coaching & Mentoring (7 modules) with the School of Business & Technology London.
• Successfully awarded Chartered Fellow (CMgr FCMI) status by the Chartered Management Institute, following a rigorous interview process and portfolio submission.
• Supporting clients with leadership coaching, capability building, employee engagement initiatives and investigations in both interim and advisory capacities.

• Drove the people agenda across the businesses/departments focusing on talent optimisation and business scalability.
• Managed, coached and mentored HR Business Partners and Operations (Shared Services), supporting them in team-building.
• Leveraged HR analytics and data insights to identify skill gaps, plan hiring and support senior leadership decision-making as well as improve retention, DE&I and ESG outcomes.
• Created and resourced an Academy for career pathing, capability, leadership development and a culture of continuous performance improvement across multiple business units.
• Utilised advanced HR analytics across multiple HRIS platforms (Dayforce, Sage, Oracle and Workday) to drive strategic workforce decisions, resulting in measurable improvements in retention, engagement, and operational efficiency.
• Led organisational design changes, centralising transactional finance to a Shared Service Centre (SSC) to drive efficiency and growth.
• Partnered with Reward teams to develop performance-linked compensation structures, benchmarking roles to ensure market competitiveness, alignment with gender pay and advancement of DE&I initiatives.
• Secured buy-in for a new recognition and reward scheme, incentivising high-performing employees and teams.

Key Achievements

• Delivered SSC restructure in Bulgaria within 9 months, realising £4.5m in projected savings over 3 years.
• Increased eNPS by +39, with over 90% of employees engaged in Academy programmes.
• Reduced churn in Global Finance by 6% through improved internal mobility and progression.
• Raised female representation in management to 50% and increased senior-level ethnic diversity to 34%.
• Managed 60+ redeployments and redundancies with no litigation or appeals.
• Supported successful divestiture of the first three global businesses in the portfolio.

• Established a talent management strategy, integrating performance appraisals, leadership development, and compensation structures.
• Conducted a comprehensive reworking of the performance management system, ensuring alignment with business objectives, values and employee development needs.
• Designed and delivered leadership development programmes to promote succession planning and improve retention rates of high-potential employees.
• Guided and coached managers on complex employee relations cases, ensuring compliance with legal requirements and reasonable outcomes.
• Advocated for and successfully implemented flexible working policies, enhancing employee engagement and supporting diversity and inclusion initiatives.
• Managed, mentored and developed HR officers and assistants, fostering a collaborative and high-performing HR team.
• Co-led the design and implementation of a new digital HRIS system using Agile methodologies, integrating HR, payroll and benefits, enhancing employee experience and process efficiencies.

Key Achievements

• Implemented a self-service HRIS system, Ceridian Dayforce for 250+ employees, resulting in £500k in cost savings through process automation and reduced admin costs.
• Developed a competency framework for appraisals and bonus allocation, ensuring transparency and fairness in the process.
• Improved retention of new hires by 10% through the introduction of a structured induction and mentoring programme.

• Delivered a phased implementation of the Recruitment Management HRIS module of Sage People/Fairsail.
• Coordinated workforce planning initiatives to align talent deployment with business objectives, leading recruitment efforts across the organisation using competency-based interviews and psychometric assessments to ensure the right fit for key roles.

Key Achievement(s)

• Successfully piloted and rolled out the Recruitment Management HRIS module for Sage People/Fairsail HRIS, ensuring a smooth transition and adoption across the business.
• Reduced vacancy backlog from 11% to 2% within the contract period by improving recruitment processes.
• Delivered a 6% reduction in recruitment costs streamlining selection and renegotiating recruitment agency fees.

• Supported the resolution of complex employee relations (ER) cases, advising on formal grievance and disciplinary hearings, ensuring outcomes were communicated properly to the parties with right to know.
• Consulted proactively with Occupational Health to address sickness absences, reducing absenteeism through early intervention, counselling and tailored support plans for employees.
• Provided mentorship and support to junior HR staff and apprentices, ensuring they received a foundation of essential knowledge and transferable skills for longer-term careers in HR.
• Implemented new HR policies in line with government regulations and local government objectives, ensuring compliance with employment law and best practices.
• Engaged with department heads to deliver workforce strategies aimed at reducing attrition and raising staff morale.

Key Achievement(s)

• Developed a targeted relocation strategy that successfully moved agency staff onto permanent contracts in addition to the appointment of overseas social workers, resulting in an overall 10% improvement in retention and stability of the workforce.
• Co-led the delivery of TUPE consultations, ensuring a seamless transition of school staff to Academy status with minimal disruption.
• Apprenticeship success, coached three apprentices who subsequently secured permanent HR positions.

• Led inter-departmental projects with HR, R&D and client-facing teams to map workforce networks, improving cross-functional relationships and market intelligence on potential growth areas for the business as a whole.
• Provided mentorship that supported upskilling and career progression in the competitive fintech industry.
• Delivered onboarding and induction for interns and new joiners on graduate programmes.
• Co-ordinated recruitment strategies from CV screening, selection and assessment centres to appointment.

Key Achievement(s)

• Reduced attrition: 80% of new hires exceeded two years of service, reflecting the improved onboarding and career initiatives.
• Promotions: Successfully mentored six HR Associates, half of whom were promoted within the company, demonstrating commitment to talent development.

• Supported HR analytics and workforce trend analysis at Citi Private Bank, creating reports on key metrics including turnover and absence rates.

Key Achievement

• Awarded Distinction by the Mountbatten Internship Programme for excellence in data management and team collaboration.

• Oversaw corporate training programmes, guiding trainees through vocational and IT courses, including Learndirect government-funded back-to-work schemes.
• Assisted in candidate selection for training programmes and provided ongoing support through CV writing workshops, interview preparation and tailored coaching.
• Delivered comprehensive support to boost trainee confidence, job readiness and career development outcomes.

Key Achievement(s)

• Helped 30+ participants complete training, successfully improving their employability and career progression prospects.

• Taught English while developing cross-cultural competencies as a part of JET which was a Japanese government-backed cultural exchange initiative.
• Designed and delivered interactive English lessons to engage students of varying proficiency levels.
• Assessed student progress through tests, assignments and personalised feedback.

Key Achievement(s)

• Spearheaded cultural exchange events with collaborative presentations and speech contests, building student confidence and cultural appreciation.