Richard Corby

Collaborated with senior management in ascertaining development opportunities and actioning improvement schemes.

Identified and seized new business opportunities, growing high-profile client portfolios.

Monitored competitor activity, seeking opportunities to connect with and win back clients.

Used effective pipeline management techniques to remedy operational weakness and maximise commercial growth.

Worked with tireless drive and determination to motivate high-achieving teams to commercial success.

Collaborated with senior management in ascertaining development opportunities and actioning improvement schemes.

Researched and managed new opportunities for partnership deals and new initiatives.

Worked with cross-functional teams to influence and create relevant customer and market opportunities.

Collaborated effectively with local and national suppliers, and end-users to develop sustained relationships.

Researched and maintained awareness of competitor strategy and market focus to gain business advantage.

Collaborated with procurement team to define supply strategy and procurement plans.

Negotiated successful deals for business contracts with best terms and prices.

Assessed cost reduction methods and profit growth by analysing finances and implementing promptly.

Monitored sales growth versus budget expectations and supported marketing strategies and business plans with senior management.

Sought new business leads to broaden current account portfolio and increase department profits.

Managed a team to implement marketing strategies and business growth.

Ensured customers received excellent service by going the extra mile to assist with needs, requirements, and requests.

Managed the recruitment processes for various departments, including reviewing applications, interviewing, and selecting talent.

Ensured customer service met high-quality standards by analysing staff performance and monitoring customer reviews.

Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.

Closely monitored employee feedback and customer reviews to help improve processes and procedures.

Managed and maintained service desk, including leading team members, and evaluating department efficiency.

Collaborated with customers to discuss service needs and offer available solutions.

Kept department running efficiently and effectively by implementing enhanced policies and procedures when required.

Maintained excellent customer service by promptly following up on complaints and requests.

Managed customer interactions, such as answering queries, managing complaints and solving issues.

Conducted general administration duties including managing and updating invoices, processing orders and tracking inventory.

Improved operations by providing extra training to inefficient, underachieving staff.

Prepared working schedules for staff based on contracted hours, company budgets and busy working periods.

Directed teams of service professionals with outstanding management and leadership skills

Assisted administrative teams with invoicing, processing orders and tracking inventory levels using software.

Assessed cost reduction methods and profit growth by analysing finances and implementing changes promptly.

Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.

Maintained excellent customer service by promptly following up on complaints and requests.

Ensured customers received excellent service by going the extra mile to assist with needs, requirements and requests.

Kept department running efficiently and effectively by implementing enhanced policies and procedures when required.

Managed and maintained service desk, including leading team members, and evaluating department efficiency.

Maintained team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Ensured customer service met high-quality standards by analysing staff performance and monitoring customer reviews.

Closely monitored employee feedback and customer reviews to help improve processes and procedures.

Collaborated with customers to discuss service needs and offer available solutions.

Monitored department operations to identify inefficiencies and process flaws, promptly managing change.

Managed customer interactions, such as answering queries, managing complaints, and solving issues.

Managed the recruitment processes for various departments, including reviewing applications, interviewing, and selecting talent.

Improved operations by providing extra training to inefficient, underachieving staff.

Created various business strategies, designed to improve customer service, enhance growth and increase sales.

Kept up to date on industry, market and competitor developments through extensive research.

Created promotions to attract new customers, increasing company profits and customer interest in offerings.

Assessed cost reduction methods and profit growth by analysing finances and implementing changes promptly.

Directed team (approx 60) of service professionals with outstanding management and leadership skills.

Provided management reports on quality inspections, highlighting areas for improvement to increase product quality.

Quickly identified root problems of quality issues, implementing appropriate actions for prompt resolutions

Promptly attended emergency callouts / breakdowns, fixing issues within company deadlines

Inspected products to ensure compliance with relevant legislation and company standards.

Conducted performance tests and quality inspections on products to determine faults requiring replacement or repair.

Maintained an accurate and up to date work log, including inspection reports and installation records.

Identified and resolved technical problems by conducting thorough inspections and assessments.

Reviewed client notes and feedback on product issues to assist in the fault-finding and repair process.

Inspected product functionality, ensuring quality stayed excellent and efficient throughout operations.

Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.

Reviewed and analysed system data to identify escalations and problems.

Performed preventive and corrective maintenance to reduce faults.

Kept strong knowledge of health and safety regulations, promoting adherence to minimise staff risk.

Promoted adherence to health and safety regulations.

Met daily, weekly and monthly service and repair targets consistently to improve customer satisfaction.

Complied with warranty procedures during repairs and with warranty material on repair completion.

Examined and interpreted detailed drawings and specifications to determine job, material, and equipment requirements.

Identified mechanical faults, determined causes, and ordered new parts to resolve issues.

Kept detailed records of all repairs, labour involved and parts used

Communicated with customers to update on plant status and parts requiring attention.