Richard Collins
West Midlands
Summary
Leader, change specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Head of Blade Motorcycles
Heritage Automotive Ltd
Regional
01.2017 - Current
- Leading an 85 strong team across 5 motorcycle businesses selling motorcycles, service and parts
- Full P&L responsibility with annual budget of £32m
- £1m+ direct profit improvement in first 18 months
- Reporting into the board of Directors
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited top-performing candidates to build staff retention and team performance.
- Delivered business strategy to drive revenue and operational efficiencies.
- Implemented effective customer service procedures to encourage positive feedback.
- Handled development of tactical programmes to pursue targeted goals and objectives.
- Analysed accounting and financial data to get holistic view of company financial health.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Resolved technical issues quickly to reduce electrical disruptions.
General manager
Johsons Cars Ltd
Birmingham, West Midlands
01.2008 - 01.2016
- Due to my ability to quickly identify the challenges, opportunities and dynamics within the business, I was deployed to embed Johnsons ethos, positive culture, customer loyalty and financial performance across multiple businesses
- As a highly respected senior team member, I was nominated to work with Volkswagen group on key initiatives and business development groups
- Awarded General Manager of the year
- Developed and implemented budgetary and resource allocation plans.
- Assessed impact of marketing programmes and recommended improvements.
- Set policies and processes outlining expectations on employee behaviour at every level.
- 125% growth in new car sales
- 123% growth in service labour sales
- Consistent upper quartile balanced scorecard position
General sales manager
Trust group
Stourbridge, West Midlands
01.2004 - 01.2007
- Winner of 2006 Motor trader industry awards ‘most improved business of the year'.
- Collected customer and market feedback and reported information to company leadership.
- Generated company growth through market expansion and sales.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Created and directed sales team training and development programmes.
- Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
- Set highest personal performance standards for self.
Sales manager
Listers Group
Evesham, Worcestershire
01.2002 - 01.2004
- Hired and trained dedicated and high-achieving sales teams.
- Drove change and constructively challenged established processes to identify improvement opportunities.
- Identified and qualified new sales prospects to continually meet targets.
- Produced regular reports with in-depth detail of sales performance.
Education
A-Levels - Geography, Law
Wootton Bassett Comprehensive
Royal Wootton Bassett 09.1992 - 07.1994
GCSEs -
Wootton Bassett Comprehensive
Royal Wootton Bassett, Wiltshire 09.1990 - 07.1992
NVQ Level 4 - Leisure and Tourism
Swindon College
Wiltshire 09.1996 - 07.1998
Skills
- Recruiting and hiring
- Customer experience/retention
- Advertising and marketing
- Stakeholder relations
- Dealership management
- Staff training/development
- Financial management
- Performance management
- Business development
- Operations management
- Coaching and mentoring
- Sales expertise
- Leadership and team building
Voluntary work
Level 1 qualified football coach.
Hobbies
Golf, hockey, triathlon
Timeline
Head of Blade Motorcycles
Heritage Automotive Ltd
01.2017 - Current
General manager
Johsons Cars Ltd
01.2008 - 01.2016
General sales manager
Trust group
01.2004 - 01.2007
Sales manager
Listers Group
01.2002 - 01.2004
NVQ Level 4 - Leisure and Tourism
Swindon College
09.1996 - 07.1998
A-Levels - Geography, Law
Wootton Bassett Comprehensive
09.1992 - 07.1994
GCSEs -
Wootton Bassett Comprehensive
09.1990 - 07.1992
Similar Profiles
Natalia FaughtNatalia Faught
Accounting Clerk at Heritage AutomotiveAccounting Clerk at Heritage Automotive
Jaqueline Osiris EspinalJaqueline Osiris Espinal
Lead Unregulated Care Provider at Heritage Heights/ Heritage Suites Retirement HomeLead Unregulated Care Provider at Heritage Heights/ Heritage Suites Retirement Home
Daniel TobinDaniel Tobin
Archaeological Assistant (CHMP & Salvage) at AB Heritage, Unearthed Heritage, Dugay & Co.Archaeological Assistant (CHMP & Salvage) at AB Heritage, Unearthed Heritage, Dugay & Co.
Jana JencikovaJana Jencikova
Bookkeeper at Mint Pubs & RestaurantsBookkeeper at Mint Pubs & Restaurants
Elizabeth OffurumElizabeth Offurum
SEN Teacher at Smile EducationSEN Teacher at Smile Education