Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
BusinessDevelopmentManager
Richard Chijioke

Richard Chijioke

Hove,Brighton and Hove

Summary

Results-oriented professional with strong bias for Retail Business Development, Sales and Marketing, as well as SME Finance. I posses an honest, hardworking nature and natural leadership talents. Demonstrable record of accomplishment in team management, budget administration and lead prospecting to enhance growth and strengthen market penetration.


Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

Business Manager

FirstBank of Nigeria Ltd
Lagos, Lagos
07.2014 - 09.2023
  • Managed and motivated twelve direct reports to achieve performance outcomes and maximize productivity.
  • Led a Business Team that moved the hitherto new branch to report profits for the first time at the end of 2016 financial year
  • Led branch weekly meetings and trainings, and consistently recorded zero fraud incident in the branches I worked as well as achieving high compliance scores.
  • Handled research and product development for funding of Micro, Small and Medium Enterprises.
  • Increased new business connections and revenue generation opportunities by improving customer relationship management.

Relationship Manager

FirstBank of Nigeria Ltd
Lagos, Lagos, Nigeria
01.2009 - 06.2014
  • Managed long-term customer relationships to increase revenue.
  • Retained customers with multi-channel engagement strategy.
  • Developed pipeline of prospective clients.
  • Scrutinised clients' business records, finding opportunities to improve performance.
  • Addressed enquiries and resolved complaints and issues.
  • Cross-sold products and services to complement decision making process.
  • Identified and developed new business opportunities, expanding existing client bases.

Branch Operations Officer

FirstBank of Nigeria Ltd
Lagos, Lagos, Nigeria
05.2005 - 12.2008
  • Resolved complex customer enquiries with positive outcome.
  • Enabled smooth running of operations, supporting a team of 15 branch staff.
  • Secured process improvements for increased quality, compliance and efficiency.

Education

ACCA - Accounting

Association of Chartered Certified Accountants
London, United Kingdom

Bachelor of Education - Economics

University of Calabar
Calabar, Nigeria
10.1996 - 02.2001

Skills

  • Customer relationship management and complaints resolution skill
  • Good negotiation and stakeholder engagement skill
  • Data collection and analysis
  • Good communication and people management
  • Business planning and development
  • Loan origination/Structuring [SME & Affluent]

Hobbies

I enjoy volunteer service and served as a member of Business Seminar Committee for Full Gospel Businessmen Fellowship International -Nigeria Lagos National Convention in 2018 and 2021. I also participated in the Rotary Club of Calabar Polio Vaccination exercise in 2000.

Timeline

Business Manager

FirstBank of Nigeria Ltd
07.2014 - 09.2023

Relationship Manager

FirstBank of Nigeria Ltd
01.2009 - 06.2014

Branch Operations Officer

FirstBank of Nigeria Ltd
05.2005 - 12.2008

Bachelor of Education - Economics

University of Calabar
10.1996 - 02.2001

ACCA - Accounting

Association of Chartered Certified Accountants

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Richard Chijioke