Richard Checkett
Birmingham
Summary
Trustworthy supervisor/office manager with 20 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
R and C Williams
03.2017 - Current
- Managed daily planning of workplace operations, communicating targets to staff for smooth task delivery and operational effectiveness.
- Oversaw day-to-day activities of team, ensuring high standards in task completion and team performance.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Supervised activities of workers and enforced safety regulations.
- Identified operational problems and proposed solutions to management, enhancing service efficiency.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Maintained documents and records to comply with internal policies and external regulations.
Office manager
Great Barr windows
Birmingham, West Midlands
03.2009 - 03.2017
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Interacted with customers by phone, email, and in-person to provide information and direct queries to appropriate staff members, ensuring satisfactory service.
- Resolved conflicts and complaints using effective problem-solving techniques, contributing to customer satisfaction.
- Prepared vendor invoices and processed incoming payments.
- Processed invoices and purchase orders with high attention to detail.
- Processed quotations and converted orders into manufacturing orders using business micros or winlink window software, facilitating timely installations.
- Organised fitting dates with customers and installation teams to ensure timely service.
- Entered installation details into Fensa after completion to maintain accurate records.
Education
Great barr school
Birmingham, BIRSkills
- Health and safety standards
- Risk management
- Team leadership
- Quality control
- Customer service
- Team motivation
Certification
- Iosh managing safety certified
- SSSTS
- Temporary works supervisor
- CSCS skilled
- 3 day first aid
Timeline
Supervisor
R and C Williams
03.2017 - Current
Office manager
Great Barr windows
03.2009 - 03.2017
Great barr school