Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Work availability
Quote
Timeline
OperationsManager
Richard Buxton

Richard Buxton

Leicester

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

As well as continually researching and learning within my immediate field I am also following cloud developments and machine learning. I am in ongoing study with AWS cloud services, so to add this to my offering and abilities that I can offer to businesses I work for.

I am a personable leader adept at demonstrating and explaining technical features in simplified language. I evaluate customer needs and deliver top-quality service and sales assistance to meet demands.

Overview

15
15
years of professional experience

Work history

IT Manager / Business Manager

MH Tech Centre Ltd
Market Harborough
11.2019 - 12.2023


  • Completed sales contracts and collected customer signatures to close sales.
  • Promoted information and communications technology goods and services to drive revenue.
  • Coordinated and followed up with equipment installations and service appointments.
  • Established and then developed the business and all processes from inception, overseeing the creation of branding, logos, signage, and all online content and design
  • Responsibility of naming the business, designing the logo, shaping the company's image, and personally developing the website along with its content
  • I formulated all internal processes, routines, and software solutions essential for efficient company operations
  • Xero accounting software complete book keeping for the business
  • Microsoft Server setup and administration
  • Maintained expert-level knowledge of product and service offerings.
  • Client troubleshooting, resolution, and helpdesk for wide variety
  • Overseeing day to day IT operations within the business
  • Client relationships management, exceeding expectations and delivering on promises
  • Business client network infrastructure, switches, firewalls, CCTV systems and security
  • Developing client NAS RAID storage, access policies, active directory, VPN remote tunnelling
  • Despite the challenges posed by the COVID-19 pandemic and lockdown, I led the company's development, earning recognition and positive feedback within the local community, evidenced by numerous 5-star reviews and repeat business.

Catalogue Data Manager

Ferraris Piston Services
Stratford-Upon-Avon
02.2019 - 11.2019
  • In my role as a Catalogue Data Manager, I collaborated closely with a team of data analysts and car part lifecycle managers
  • My primary responsibilities encompassed overseeing several critical part ranges, specifically focusing on vehicle braking, suspension, and rotating electrics
  • In this capacity, I undertook the following key duties:
  • Catalogue Development: Led the development of catalogue data for newly introduced parts, ensuring their seamless integration into the existing catalogue
  • Range Management: Assumed responsibility for the comprehensive management of entire part ranges, overseeing additions, modifications, and updates to prepare data for both online and print publications
  • My role demanded meticulous attention to detail, effective collaboration, and a deep understanding of part ranges, contributing to the accurate and up-to-date presentation of catalogue data.

IT Systems Manager

Parker Motor Services
Leicester
04.2013 - 02.2019
  • Maintaining IT systems across 23 sites
  • Remote Desktop Client Access
  • Helpdesk management
  • IT inventory management; phones, printers, PCs, Servers, Switches, Firewalls, Routers et
  • PC builds and system setup
  • GDPR Compliance
  • Supplier relationships
  • Purchasing and managing all tech
  • Pricing data, stock & sales reports
  • E-commerce; MAM Autopart PoS, CRM
  • TecDoc vehicle data, AutoCat and Origin Systems web-based CRM and PoS
  • Active Directory, Group policy
  • Network construction, Cabling, IP registry workstations and all network devices
  • Network security, user training and support
  • OS Windows Server 2003/2008/2012R2 VMware Virtual server and physical rack
  • VOIP phone support, call monitoring
  • Microsoft Exchange and POP/IMAP/SMTP client setup, hosting
  • Backup systems, client & server

Product Analyst

Quinton Hazell Automotive, Klarius Group
Hinckley
05.2011 - 03.2013
  • Steering & Suspension Rubber to Metal
  • Parts and product knowledge
  • Sales and client relationship
  • Vehicle knowledge and part placement
  • Range review, gap analysis, new part introduction and part lifecycle
  • Developing job processes & key points
  • Inbound calls for technical support
  • Analysing price, quality, availability

Bar Manager

Bossa Bar/Cafe & Helsinki Music Bar
Leicester
06.2009 - 04.2011
  • Team Leadership: Spearheaded teams by providing guidance, organization, recruitment, and comprehensive training to ensure efficiency and cohesion
  • Event Management: Took the lead in organizing and overseeing events, from setup to control, ensuring their successful execution
  • Stock Management: Implemented effective stock-keeping practices, conducting regular reviews and handling purchasing responsibilities
  • Financial Oversight: Managed financial matters, including budgeting, accounting, and general administration to ensure smooth operations.

Journalist Reporter

Crewe Chronicle
Crewe
02.2009
  • During a two-week work experience stint at The Crewe Chronicle newspaper, I had the opportunity to contribute articles that were published in the newspaper
  • My responsibilities included adhering to in-house standards for article length and word count, conducting interviews with people of the area, businesses and minor celebrities for articles, and distilling information from press releases to craft engaging pieces.

Summer Camp Teacher - APASS English teacher TEFL

07.2008 - 08.2008
  • In the summer holidays of my second year at university, I served as a teacher at a summer camp organized by APASS
  • My role involved instructing students in grammar, spelling, and punctuation
  • Additionally, I provided education on British history, culture, literature, and the English language itself
  • I actively assisted children with sentence structure, tenses, and other language-related challenges.

Education

AWS Certified Solutions Architect (ongoing -

2023

Bachelor of Arts Degree - Popular Music and Creative Writing

Manchester Metropolitan University
2009

HND - Computing

Leicester College with De Montfort University
2002

NVQ Level 5 -

Lutterworth Grammar School
2000

Skills

  • SKILLS AND QUALITIES
  • Hands-on, Practical, creative
  • Problem-solving
  • Business and project management
  • Business development
  • Technical analysis
  • Process development
  • Technology architecture analysis
  • Data collection and analysis
  • Knowledge of AWS

Interests

My interests are quite varied. As a lead singer, manager, techy and promoter, I have taken the reins of several projects, music groups, nightclub events, online events and craft stalls - demonstrating my proficiency in various avenues.
I am equally comfortable rolling up my sleeves for hands-on tasks as I am with working at a screen.
Whether it's servicing and tinkering on my classic Saab or tackling landscaping and building projects.
I recently undertook the construction of a 4mx5m log cabin in my garden, doing all groundwork and construction, stacking the logs and building up our beautiful Norwegian cabin. This was following up from a kitchen refurbishment the year prior,
which involved electrical work, plumbing and structural alterations.
Also as a muso and a techy I enjoy tinkering and working on all things, such as the wiring and setup of both car and home audio systems.
I've built loudspeakers from scratch, crafting cabinets and assembling
internal components. In 2010, I salvaged and refurbished three Technics
1210 Mk2 turntables from a nightclub I spent my younger years working
for. During university, I engaged with various
extracurricular activities. I served as student rep. Additionally volunteered at the Local Arts theatre, sang vocals in a rock group and jazz ensemble and contributed to the local newspaper

Additional Information

  • any questions please ask.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

IT Manager / Business Manager

MH Tech Centre Ltd
11.2019 - 12.2023

Catalogue Data Manager

Ferraris Piston Services
02.2019 - 11.2019

IT Systems Manager

Parker Motor Services
04.2013 - 02.2019

Product Analyst

Quinton Hazell Automotive, Klarius Group
05.2011 - 03.2013

Bar Manager

Bossa Bar/Cafe & Helsinki Music Bar
06.2009 - 04.2011

Journalist Reporter

Crewe Chronicle
02.2009

Summer Camp Teacher - APASS English teacher TEFL

07.2008 - 08.2008

AWS Certified Solutions Architect (ongoing -

Bachelor of Arts Degree - Popular Music and Creative Writing

Manchester Metropolitan University

HND - Computing

Leicester College with De Montfort University

NVQ Level 5 -

Lutterworth Grammar School
Richard Buxton