Richard Botchway
Reading
Summary
Detail-oriented and motivated Facility Coordinator with a Certified Scrum Master qualification and proven experience in team supervision, operations coordination, and customer service. With strong skills in planning, scheduling, stakeholder communication, and process improvement. Adept at working in fast-paced environments, coordinating teams, and delivering structured, efficient outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work history
Customer Service Advisor
Sitel
- Handled high-volume customer interactions via phone and digital channels
- Resolved customer issues in line with company procedures and service standards
- Maintained accurate records of customer interactions using internal systems
- Achieved performance targets including response time and customer satisfaction
- Demonstrated strong communication and problem-solving skills
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Contract Cleaning Supervisor
Cleanology
2025.07 - 2026.04
- Coordinated daily operations across multiple department, managing a team of 10 staff
- Developed and maintained schedules to ensure timely service delivery
- Communicated with clients and stakeholders to manage expectations and resolve issues
- Monitored performance and ensured compliance with service standards
- Identified process improvements to increase efficiency and team productivity
- Managed task allocation, workload balancing, and issue resolution
Driving Instructor (Independent / Trainee)
2018.11 - 2019.05
- Planned and delivered structured lessons tailored to individual learners
- Managed scheduling and tracked learner progress
- Communicated complex information clearly and effectively
- Built strong client relationships and maintained a professional service
Customer Assistant
Sainsbury’s
2005.06 - 2016.01
- Supported daily store operations in a fast-paced retail environment
- Delivered high-quality customer service and resolved customer queries
- Assisted with stock management, replenishment, and merchandising
- Worked collaboratively with team members to meet operational targets
Education
Secondary Education -
Nifa Secondary School
GhanaSkills
- Facility Coordination
- Agile Methodology
- Scrum Framework
- Stakeholder Communication
- Team Leadership
- Scheduling & Planning
- Risk Management
- Problem Solving
- Process Improvement
- Time Management
- Customer Service
- Operations Coordination
- Tools: Microsoft Excel, Jira (Foundational), Trello, Microsoft Project (Basic)
Certification
Certified Scrum Master – Knowledge Academy
PROJECT COORDINATION EXPERIENCE
Coordinated tasks, timelines, and resources to meet operational goals, Applied Agile principles such as planning, iteration, and continuous improvement, Managed stakeholder communication across teams and clients, Identified inefficiencies and implemented process improvements, Supported delivery of services through structured planning and execution
ADDITIONAL INFORMATION
- Open to Project Coordinator / Project Support Officer / Programme Coordinator opportunities
- Strong organisational and leadership skills
- Adaptable and able to work in dynamic environments
- Eligible to work in the United Kingdom
Timeline
Contract Cleaning Supervisor
Cleanology
2025.07 - 2026.04
Driving Instructor (Independent / Trainee)
2018.11 - 2019.05
Customer Assistant
Sainsbury’s
2005.06 - 2016.01
Customer Service Advisor
Sitel
Secondary Education -
Nifa Secondary School