Richard Bajrami

Company Overview

At A & R Building and Maintenance Ltd we turn dreams into reality, we offer a range of services from bathrooms and kitchens to full house renovations

• Enforced compliance measures for adherence to industry standards.
• Directed team to deliver high-quality customer service.
• Coordinated large scale projects with successful outcomes.
• Implemented operational changes for improved efficiency.
• Managed on-site operations for renovation projects, ensuring timely and high-quality delivery.
• Procured materials, negotiated pricing and maintained supplier relationships to optimise costs.
• Coordinated site personnel, ensuring appropriate workforce deployment for project efficiency.
• Conducted site visits, assessed client needs, and provided quotations to secure new contracts.
• Utilised sales negotiation skills to win projects, and drive business growth.
• Dealt with unexpected issues occurring during construction projects, completing calmly and efficiently.
• Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
• Reviewed construction plans to guarantee maximum efficiency.
• Led site operations, coordinating with subcontractors and suppliers for timely project completion.

Company Overview:
The Site Hub Ltd. operates within the construction industry, specializing in brokering skip and ready-mix concrete deliveries to both commercial and domestic customers nationwide.

Key Responsibilities:

• Company Management: Founded the company and oversee the daily operations to ensure smooth functionality and high performance.
• Staff Supervision: Manage and motivate staff to achieve their full potential, ensuring efficient task completion and productivity.
• Sales and Marketing: Develop and implement strategies to meet sales targets, ensuring that marketing efforts are optimized for maximum efficiency and reach.
• Supplier Coordination: Oversee job bookings and placements with top suppliers to ensure high customer satisfaction and profitability.
• Operational Efficiency: Identify and address operational issues, implementing solutions to improve efficiency and effectiveness.
• Effective Scheduling: Ensure jobs are booked effectively to avoid delays and allow sufficient time for subsequent tasks.
• Customer Service Management: Maintain high standards of customer service to ensure repeat customers remain satisfied and continue to engage with our services.

Key Achievements:

• Founding Success: Leveraged previous work experience to establish a company that operates with high efficiency, addressing common industry challenges.
• Profit Maximization: Implemented strategic practices to ensure maximum profit margins while maintaining high levels of customer satisfaction.

Skills Utilized:

• Man Management: Skilled in managing a diverse team, fostering a productive work environment, and ensuring all tasks are completed efficiently.
• Problem Solving: Adept at resolving issues on-site with suppliers, ensuring minimal disruption and maintaining operational flow.
• Strategic Planning: Proficient in creating and executing strategic plans to drive sales and marketing success.
• Project Planning: Expert in planning and scheduling to ensure all jobs are completed on time and to high standards.
• Customer Service Excellence: Committed to providing exceptional customer service, swiftly resolving issues to maintain customer retention and foster repeat business.

Company Overview:
Syte Link operates within the construction industry, specializing in brokering skip and ready-mix concrete deliveries.

Key Responsibilities:

• Employee Training and Development: Leveraged my expertise in the Ready Mix Concrete field to train and develop employees, ensuring they possess the necessary knowledge and skills to address client queries confidently and effectively.
• New Business Inquiries: Managed all new business inquiries, from initial contact to conversion, ensuring thorough and professional handling of potential clients.
• KPI Management: Consistently met and exceeded key performance indicators (KPIs), achieving a minimum conversion rate of 40% per month.
• Client Relationship Management: Fostered strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Market Analysis: Conducted market analysis to identify new business opportunities and stay ahead of industry trends.
• Sales Strategy Development: Developed and implemented effective sales strategies to drive business growth and expand market presence.

Key Achievements:

• Successful Employee Development: Successfully enhanced the knowledge and skills of employees, resulting in improved client interactions and increased customer satisfaction.
• High Conversion Rates: Achieved a high conversion rate of new business inquiries, contributing significantly to the company's revenue growth.
• Strong Client Relationships: Built and maintained strong relationships with key clients, leading to increased customer loyalty and repeat business.

Skills Utilized:

• Industry Expertise: Deep knowledge of the Ready Mix Concrete field, enabling effective training and development of employees.
• Sales and Business Development: Proven ability to handle new business inquiries and convert leads into loyal customers.
• Client Relationship Management: Skilled in building and maintaining strong client relationships to ensure long-term business success.
• Performance Management: Proficient in setting and achieving KPIs, ensuring continuous improvement and growth.
• Strategic Planning: Adept at developing and implementing sales strategies to drive business growth and expand market presence.
• Market Analysis: Experienced in analyzing market trends to identify new business opportunities and stay competitive in the industry.

Company Overview:
Service Supply Network operates within the construction industry, specializing in brokering skip and ready-mix concrete deliveries.

Key Responsibilities:

• Customer Service Excellence: Ensured that high-end customers received the best possible customer service, facilitating smooth project execution and fostering strong client relationships.
• New Business Development: Actively searched for new business opportunities through outbound calls and emails to potential and lapsed clients, aiming to expand the customer base.
• Lead Generation: Made outbound calls to customers who had not ordered recently and to construction companies that might require concrete services in the future, generating new leads and opportunities.
• Client Communication: Sent emails to both existing and prospective clients as a method of outreach, maintaining regular contact and promoting services.
• Sales Targets and Revenue: Focused on achieving and surpassing daily revenue targets of £4,000, alongside maintaining a profit margin target of 21% at the end of each month.
• Performance Recognition: Recognized for previous success in the business and appointed as the first Business Development Manager, setting a precedent and exceeding all expectations in the role.

Key Achievements:

• Role Success: Successfully established the Business Development Manager role, exceeding expectations and significantly contributing to the company's growth and success.
• Revenue Generation: Consistently achieved and exceeded revenue targets, contributing to the company’s profitability.
• Customer Satisfaction: Maintained high levels of customer satisfaction, resulting in repeat business and strengthened client loyalty.
• Profit Margin Achievement: Met and exceeded profit margin targets, ensuring the financial health and sustainability of the company.

Skills Utilized:

• Customer Relationship Management: Proficient in managing high-end customer relationships to ensure satisfaction and repeat business.
• Business Development: Skilled in identifying and pursuing new business opportunities through effective outreach strategies.
• Sales and Revenue Generation: Demonstrated ability to achieve significant revenue and profit margin targets, contributing to overall company success.
• Communication Skills: Strong verbal and written communication skills, effectively engaging with clients through calls and emails.
• Strategic Planning: Adept at planning and executing strategies to achieve sales targets and business growth.

Key Responsibilities:

• Exceptional Customer Service: Consistently delivered high standards of customer service to both existing and new customers through various channels, ensuring satisfaction and loyalty.
• Comprehensive Booking Management: Ensured all aspects of each booking were meticulously followed up, maintaining excellent communication with customers throughout the process.
• Profit Maximization: Maximized profit levels on all bookings while effectively meeting and exceeding customer needs.
• Agility and Flexibility: Adapted to the dynamic needs of the business and sales team, providing flexible solutions and support as required.
• Leadership by Example: Acted as a role model for the rest of the team in terms of office conduct, attitude, and communication, setting high standards for others to follow.
• Knowledge Sharing: Shared and passed on expertise and experience to other members of the sales team and across the entire business, fostering a culture of continuous learning and improvement.
• Outbound Sales Skills: Demonstrated excellent outbound sales skills, building rapport with past and present customers to generate repeat business and new opportunities.
• Customer Needs Analysis: Effectively questioned customers to identify and understand their needs and wants, ensuring tailored solutions and high satisfaction.

Key Achievements:

• Customer Service Excellence: Maintained consistently high levels of customer satisfaction, contributing to repeat business and strong client relationships.
• Revenue Growth: Achieved significant revenue growth by maximizing profits on bookings and meeting customer demands efficiently.
• Team Development: Contributed to the professional growth of team members through knowledge sharing and mentorship, enhancing the overall performance of the sales team.
• Strong Client Relationships: Built and maintained strong relationships with clients through excellent outbound sales techniques and effective communication.

Skills Utilized:

• Customer Service: Strong commitment to delivering exceptional customer service through attentive and responsive communication.
• Sales and Profit Maximization: Proficient in maximizing profits on bookings while ensuring customer needs are met.
• Leadership and Mentorship: Demonstrated leadership by setting a positive example and sharing knowledge with team members.
• Adaptability: Flexible and agile in responding to the changing needs of the business and sales team.
• Communication Skills: Excellent verbal and written communication skills, effectively engaging with customers and team members.
• Analytical Skills: Skilled in questioning and analyzing customer needs to provide tailored solutions and high satisfaction.

Key Responsibilities:

• KPI Achievement: Utilized excellent communication and sales skills to consistently meet and exceed challenging key performance indicators (KPIs).
• Relationship Building: Developed and maintained strong relationships with customers, partners, and colleagues, fostering trust and collaboration.
• Customer Experience: Delivered an outstanding customer experience by thoroughly understanding and addressing customer needs and requirements.
• Process Improvement: Identified and implemented Lean process efficiencies to streamline operations and enhance productivity.
• Team Support: Voluntarily supported other teams to broaden strategic understanding and contribute to overall business success.

Key Achievements:

• KPI Success: Consistently achieved and often surpassed sales KPIs, contributing significantly to the company's revenue growth.
• Customer Relationships: Built and maintained positive relationships with clients, leading to high levels of customer satisfaction and repeat business.
• Operational Efficiency: Successfully identified and implemented process improvements, resulting in increased efficiency and reduced operational costs.
• Cross-Functional Collaboration: Enhanced strategic understanding and business operations by providing support to various teams across the organization.

Skills Utilized:

• Communication and Sales: Exceptional communication and sales abilities, enabling effective engagement with customers and achievement of sales targets.
• Customer Relationship Management: Proficient in building and nurturing relationships with customers and partners to ensure long-term loyalty and satisfaction.
• Customer Needs Analysis: Skilled in understanding and addressing customer needs to deliver tailored solutions and exceptional service.
• Process Optimization: Experienced in identifying inefficiencies and implementing Lean processes to improve operational performance.
• Team Collaboration: Strong collaborative skills, with a willingness to support and work with other teams to achieve broader business goals.

Company Overview:
JD Sports is a leading retailer in the sports and fashion industry, known for providing high-quality products and exceptional customer service.

Key Responsibilities:

• Customer Interaction: Engaged with customers daily to enhance their shopping experience, ensuring they felt satisfied and valued.
• Training and Mentorship: Leveraged two and a half years of experience to train new employees, sharing best practices for maintaining high customer satisfaction and an excellent store appearance.
• Customer Satisfaction: Focused on ensuring each customer received outstanding service, addressing their needs and resolving any issues promptly.
• Store Presentation: Maintained the store’s appearance to the highest standards, ensuring an inviting and well-organized shopping environment.
• Sales Support: Assisted customers with product selections, provided detailed information about merchandise, and facilitated transactions.

Key Achievements:

• Enhanced Customer Experience: Consistently received positive feedback from customers for exceptional service, contributing to repeat business and customer loyalty.
• Employee Training: Successfully trained and mentored new staff members, enhancing the overall customer service quality within the team.
• Store Standards: Played a key role in maintaining a high standard of store presentation, contributing to a positive shopping atmosphere and increased sales.

Skills Utilized:

• Customer Service Excellence: Demonstrated outstanding customer service skills, ensuring a positive and satisfying shopping experience for all customers.
• Training and Development: Proficient in training and mentoring new employees, fostering a culture of excellence in customer service.
• Communication Skills: Strong verbal communication skills, effectively engaging with customers and colleagues to meet their needs.
• Problem Solving: Skilled in addressing and resolving customer issues promptly and efficiently, maintaining high levels of customer satisfaction.
• Store Management: Adept at maintaining store appearance and organization, ensuring a pleasant and efficient shopping environment.