Richard Amoako-Antwi
Health care support worker
Gorton,Lancashire
Summary
Adept in IT proficiency and exceptional in crisis management, I have significantly contributed to youth development at ReachOut, showcasing leadership and a collaborative approach. My background spans technical support to patient care, underpinning a commitment to growth and problem-solving as well as providing compassionate care and support. Achievements include pioneering programs and enhancing service quality, underlined by robust communication skills.
Overview
7
7
years of professional experience
Work History
Coaching and Mentoring of Youth
ReachOut(Dean Trust, Ardwick Mentoring Project 10 year group)
Manchester
08.2023 - Current
- Company Overview: Greater Manchester
- Participated in research projects aimed at improving understanding of issues affecting young people.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Created programs to support children's physical, emotional, social and educational development.
Care Support Worker
NHS Professional
Manchester
01.2022 - Current
- Company Overview: Greater Manchester
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Provided crisis intervention when necessary in order to ensure the safety of service users.
- Transported clients to medical appointments and other activities as needed.
- Adhered strictly to policies and procedures relating to confidentiality, safeguarding and data protection.
- Monitored health and well-being of clients and reported significant health changes.
- Conducting physical observation to ensure safety of patients
- Attending mealtimes with patients at the restaurant and taking them out of the ward when requested
- Reported concerns to nurse supervisor to promote optimal care.
Cyber Security
Netcom Training
Manchester
02.2023 - 05.2024
- Company Overview: Virtual training
Student Nurse
Placement (A&E North Manchester Liaison team)
Crumpsall
01.2023 - 02.2023
- Company Overview: Crumpsall, Manchester
- Engaged in Morning MDT meetings daily
- Responded promptly to emergent situations such as cardiac arrest or trauma incidents.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Provided patient care under the supervision of a Registered Nurse.
- Administered oral and topical medications as directed by a healthcare provider.
- Maintained accurate documentation of patient information, including vitals, assessments, and lab results.
- Maintained safe and comfortable environment for each patient.
- Crumpsall, Manchester
Student Nurse
Placement (Housing First)
Didsbury
10.2022 - 11.2022
- Company Overview: Didsbury, Manchester
- Offered support to service users who are homeless in order to integrate into the community
- Maintained accurate documentation of patient information, including vitals, assessments, and lab results.
- Administered oral and topical medications as directed by a healthcare provider.
- Engaging in patch meetings with staff in the head office to review property, care needs assessment and case reviews of service users
- observed Social prescribing activities with staff
- Didsbury, Manchester
Student Nurse
Placement (Mulberry ward North Manchester Park House)
Crumpsall
07.2022 - 09.2022
- Company Overview: Crumpsall, Manchester
- Offered medication and depot injections to service users under supervision
- Documented patient care activities and observations in medical records accurately.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Answered phone calls and relying on information to the Nurse in charge
- Enforced the Mental Capacity and Mental Health Act to ensure the smooth operation of the ward and for the safety of patients
- Delegated task to support workers through the allocation of shift
- Communicating to staff and patients on the ward and during MDT meetings
- Writing care plans and risk assessments for service users under supervision
- Crumpsall, Manchester
Support Worker
Achieve Care Solutions
Salford
08.2021 - 06.2022
- Company Overview: Salford, MANCHESTER
- Worked at Priory Hospital Observing and monitoring of Service Users with complex and challenging behaviour
- Documented report about Service Users behaviour and observations during shift
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Implemented behavior management plans for clients with challenging behaviors.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Salford, Manchester
Student Nurse
Placement (Salford Early intervention Team)
Salford
01.2022 - 04.2022
- Company Overview: Salford, Greater Manchester
- Assessed patient needs using appropriate tools and techniques.
- Participated in interdisciplinary team meetings to discuss treatment plans for complex cases.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Engaged in reflective practice and sought feedback to improve nursing competencies.
- Observed changes in patient conditions and reported them to supervising nurse or physician.
- Collaborated with physicians, nurses, and other healthcare professionals to provide quality patient care.
- Engage in Mental Health Assessment through face to face and online and making plans to support service users in distress situations
- Salford, Greater Manchester
Student nurse
Placement (Acacia ward North Manchester Park House)
Crumpsall
11.2021 - 12.2021
- Company Overview: Crumpsall, Manchester
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Provided patient care under the supervision of a Registered Nurse.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Sat in Multi-Disciplinary team meetings and service user review meetings
- Developed individualized nursing plans based on assessment findings for assigned patients.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Crumpsall, Manchester
Student Nurse
Placement (Pennine Care Trust, Meadows)
Offerton
08.2021 - 09.2021
- Company Overview: Offerton, STOCKPORT
- Conducting physiological observations such as respiration, temperature, pulse, saturation, blood pressure and blood sugar levels
- Engaging in hand over to incoming staff
- Providing personal care to service Users
- Engaging in 1:1 chat about Service Users Mental Health
- Involved with Multi-Disciplinary Team meetings and Ward rounds
- Administering medication under the supervision of the Nurse in charge
- Answering telephone calls at the Office and relaying information to Nurse in charge
- Setting up breakfast, lunch and Supper for Service Users
- Offerton, STOCKPORT
Technical Associate Advisor
Convergys Limited
Bredbury
07.2017 - 08.2021
- Company Overview: Bredbury, STOCKPORT
- Managed the configuration and setup of customer accounts and systems.
- Provided training to employees on using new software applications or hardware components.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Addressed technical support inquiries by resolving open service tickets and requests.
- Bredbury, STOCKPORT
- Implemented feedback from customer satisfaction surveys to improve service quality.
Education
Bachelor of Science - Mental Health Nursing
University of Salford
United Kingdom 06-2025
MSC - Financial Services Management
University of Salford
Manchester, UK09.2010
Skills
- IT Proficiency (Microsoft office, Citrix, Consumercom)
- Problem-Solving
- Time management
- Communication
- Patient care
- Collaborative approach
- Mentoring
- Leadership building
Affiliations
- Swimming
- Gym
- Football
- Table-tennis
- Deans Award (Business Award)
- School of Health & Society (Personal Tutor Award)
Certification
Bsc Mental health nursing
Msc financial services management
Accomplishments
- Documented and resolved technical complaint which led to 95% resolution rate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native language
Akan
Advanced (C1)
C1
Timeline
Coaching and Mentoring of Youth
ReachOut(Dean Trust, Ardwick Mentoring Project 10 year group)
08.2023 - Current
Cyber Security
Netcom Training
02.2023 - 05.2024
Student Nurse
Placement (A&E North Manchester Liaison team)
01.2023 - 02.2023
Student Nurse
Placement (Housing First)
10.2022 - 11.2022
Student Nurse
Placement (Mulberry ward North Manchester Park House)
07.2022 - 09.2022
Student Nurse
Placement (Salford Early intervention Team)
01.2022 - 04.2022
Care Support Worker
NHS Professional
01.2022 - Current
Student nurse
Placement (Acacia ward North Manchester Park House)
11.2021 - 12.2021
Student Nurse
Placement (Pennine Care Trust, Meadows)
08.2021 - 09.2021
Support Worker
Achieve Care Solutions
08.2021 - 06.2022
Technical Associate Advisor
Convergys Limited
07.2017 - 08.2021
Bachelor of Science - Mental Health Nursing
University of Salford
MSC - Financial Services Management
University of Salford
Similar Profiles
Huiqian WuHuiqian Wu
Mathematics Tutor at ReachoutMathematics Tutor at Reachout
Tianyang LiTianyang Li
Volunteer at ReachOutVolunteer at ReachOut
PHINEAS MATHEATSA MAMABOLOPHINEAS MATHEATSA MAMABOLO
Tutor at Tutoring and Mentoring First Year Student at SMUTutor at Tutoring and Mentoring First Year Student at SMU