Methodical and reliable individual committed to helping accounts teams deliver accurate business records. Identifies inefficiencies and reports non-compliance to regulations. Quick learner confident at meeting deadlines in fast-paced environments.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Account Coordinator
Mitie Group
Northampton, Northamptonshire
08.2019 - Current
Maintained high standards of accuracy and quality in data entry and record keeping.
Issuing reports to Internal and external clients using in-house system.
Handle enquiries and complaints to be dealt with in timely manner and set time frame
Maintained confidentiality of sensitive information, ensuring company privacy was upheld at all times.
Arranging and scheduling operatives to clients site following request from operations and duty managers
Work as team, liaising across departments effectively, developing positive work relationships along the way.
Liaised effectively with clients and colleagues to ensure accurate schedule management.
Handled sensitive information confidentially during course of performing scheduling duties.
Maintained up-to-date records for easy accessibility and reference during scheduling processes.
Duty Supervisor (Control room)
Templewood Group
Northampton, Northamptonshire
11.2015 - 08.2019
Maintained continuous monitoring of control room duties for optimal security and safety operations
Log and generate incident reports for all emergencies call out received from alarm monitoring centres during duties to ensure incidents are reported to relevant managers
Supervised activities of workers and enforced safety regulations.
Ensure all security contracts locations have their Roster before the beginning of each month and produce unallocated rostering reports to ensure contracts are adequately resourced.
Implemented company policies effectively, maintained high standards of service delivery.
Trained new hires and set up mentoring relationships to drive team performance.
Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Logged daily activities and notable incidents during production shifts.
Inventory controller
Intravenous Infusions Ltd, Ghana
Kumasi , Ghana
09.2009 - 04.2015
Collaborated with logistics team, ensured prompt delivery of products to clients.
Ensured accurate stock levels by conducting daily inventory audits.
Managed the receipt of new product shipments, maintained smooth supply chain flow.