Richard Acheampong
London,ENG
Summary
Highly skilled in access control systems operation, safety equipment usage, and proficient in ICT, with strong organisational abilities and exceptional problem-solving capabilities. Demonstrates patience under pressure and excels in delivering outstanding customer service. Committed to leveraging expertise to ensure operational efficiency and uphold safety standards while pursuing opportunities for professional growth.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Security receptionist
Emirates Group Security
Dubai, United Arab Emirates
10.2023 - 05.2025
- Monitored CCTV systems continuously for ensured safety.
- Directed visitors efficiently, improving overall experience in building.
- Prevented security breaches by conducting regular system checks.
- Assisted in emergency response procedures, ensuring swift resolution.
- Maintained secure environment by monitoring access control systems.
- Conducted bag searches when necessary, preventing illegal items entry.
- Upheld strict adherence to company policies, promoting orderliness.
- Responded quickly to alarms, minimising potential damage.
- Managed visitors flow for smooth operations.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed over 50 customer calls per day
Security guard
Crompton Catering Service
Doha , Qater
07.2017 - 01.2019
- Trained new staff on security protocols for improved team performance.
- Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
- Maintained detailed logs of all patrol activities for record keeping purposes.
- Recorded all security breaches for future reference and analysis.
- Monitored CCTV systems for potential security breaches.
- Controlled crowds during peak hours with effective communication techniques.
- Enforced company policies by educating staff about security procedures.
- Reported any suspicious behaviour promptly to management team.
- Patrolled assigned areas at specified intervals as part of routine duties.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Administered effective first aid and liaised with emergency services.
Sales representative
Enterprise Life Insurance
Accra , Ghana
06.2015 - 08.2016
- Strengthened brand reputation with impeccable professionalism and integrity.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Fostered strong customer relationships through exceptional service.
- Enhanced brand visibility by participating in trade shows and conferences.
- Resolved customer concerns promptly to maintain satisfaction.
Education
WASSCE - General Arts
City Secondary And Business College
Ghana 01.2011 - 06.2014
Skills
- Patience under pressure
- Access control systems operation
- Safety equipment usage
- Customer service skills
- Strong organization skills
- Proficient in ICT
- Problem solving
Affiliations
- playing soccer
- volunteering
Certification
Proficient Certificate in First Aid.
Proficient Certificate in Fire Warden.
Certificate of Psychological First Aid.
References
References available upon request.
Timeline
Security receptionist
Emirates Group Security
10.2023 - 05.2025
Security guard
Crompton Catering Service
07.2017 - 01.2019
Sales representative
Enterprise Life Insurance
06.2015 - 08.2016
WASSCE - General Arts
City Secondary And Business College
01.2011 - 06.2014
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