Richael O'Brien
Senior Product Manager
London,London
Summary
Detail oriented Senior Product Manager with expertise in Accounting and Tax. I specialise in indirect tax reporting globally. I use my deep understanding of complex customer problems to champion high quality solutions which both delight our customers and keep them compliant. I take extreme ownership of my domain and use my passion and enthusiasm for the product to inspire my team to deliver for customers.
Overview
14
14
years of professional experience
Work History
Senior Product Manager
Intuit
01.2021 - Current
- Ownership of the global indirect tax - return generation capability, which includes reports and preparation of VAT/Sales Tax filings
- Subject matter expert in indirect tax reports in US, UK, Canada, Australia and ROW
- Identifying and prioritising unsolved customer problems that will lead to biggest customer impact
- Defining the E2E product experience for customers, tying to success metrics
- Manage product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Partnering with engineering to influence technical decisions to solve customer problems
Senior Customer Trainer
Intuit
09.2016 - 12.2020
- Designed and delivered QuickBooks certification classroom training for UK Accountants and Bookkeepers, as part of the global ProAdvisor programme, including authoring course workbooks and exams
- Collaborated with external subject matter experts to provide specialist training courses in industry verticals e.g. non-profits and construction
- Created our online content, including designing, delivering and video editing for the UK core certification course
- Delivered train the trainer courses for our TWN (Trainer Writer Network) in the UK and South Africa
- Coached members of the TWN (Trainer Writer Network) in the UK, providing constructive feedback to support their development as trainers.
- Wrote and delivered a paid training offering for QuickBooks users (SMBs)
- Created the online certification course and exam for Ireland for the launch of QBOA Ireland
Finance Author
BPP Learning Media
03.2014 - 08.2016
- Authored accounting and financial reporting learning materials for use by students seeking accountancy qualifications with global bodies including ACCA, ICAEW, CIMA, and AAT. The learning materials included text books, question and answer books, exam questions, as well as other study aides.
- Performed technical reviews of learning materials written by both internal and external authors
- Authored and recorded technical content for online use
- Worked with the main accountancy bodies to address employer feedback, adapting my learning materials to improve the career readiness of trainee accountants in large public accountancy practices in the UK
Accountant
Deloitte
08.2010 - 03.2014
- Completed my Chartered Accountancy qualification through Kavanagh Fennell (now Deloitte), a specialist insolvency and restructuring firm.
- Managed the operation of trading business' including pubs and restaurants which were in receivership. Tasks included the preparation of accounts, management of supplier bills, payment of wages, filing of VAT, payroll and year end taxes with the Collector General (Irish Revenue Agency)
- Managed a diverse distressed property portfolio, liaising with solicitors, auctioneers, engineers, tenants and local community during the process of asset management and sales.
- Completed investigations into the failure of companies, and submission of reports on the conduct of directors to the Office of the Director of Corporate Enforcement (ODCE)
- Introduced Sage Micropay to the firm for use in trading receiverships, managed the implementation and trained other staff members in its' use
Education
Level III Diploma - Learning And Development
Chartered Institute of Personnel And Development
London 04.2001 -
ACA Qualification - Accountancy
Chartered Accountants of Ireland
04.2001 -
Bachelor of Arts - Law And Accounting
University of Limerick
Ireland 04.2001 -
Skills
Product Roadmaps
Product Roadmapping
Product Development
Product Lifecycle Management
Timeline
Senior Product Manager
Intuit
01.2021 - Current
Senior Customer Trainer
Intuit
09.2016 - 12.2020
Finance Author
BPP Learning Media
03.2014 - 08.2016
Accountant
Deloitte
08.2010 - 03.2014
Level III Diploma - Learning And Development
Chartered Institute of Personnel And Development
04.2001 -
ACA Qualification - Accountancy
Chartered Accountants of Ireland
04.2001 -
Bachelor of Arts - Law And Accounting
University of Limerick
04.2001 -