RICHA CHANSORIA
Business Analyst
Bengaluru,Karnataka
Summary
Detail-oriented and proactive Business Analyst with over 3.5 years of experience driving digital transformation and operational efficiency in the insurance domain. Adept at bridging the gap between business needs and technical solutions through precise requirement gathering, documentation, stakeholder collaboration, and end-to-end project execution. Proven record of delivering high-impact solutions across global markets, including on-site leadership in the Maldives, and pre-sales engagements in US, Kenya and London. Now seeking to expand domain expertise and drive innovation across new industries.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Business Analyst
iNube Software Solutions Pvt. Ltd
Bengaluru, Karnataka
04.2023 - Current
- Facilitated requirement discussions with stakeholders to capture business needs and define functional specs for an in-house configuration product supporting insurance operations.
- Served onsite in Maldives, collaborating with international stakeholders across Underwriting, Finance, and IT. Played a key role in gathering and analyzing requirements, facilitating stakeholder discussions, and delivering effective system solutions tailored to the client's operational needs.
- Drafted and managed critical project documentation such as Work Breakdown Structures (WBS), User Stories, Process Flows, Business Requirements Documents (BRDs), Functional Specifications, System Requirement Specifications (SRS) and Test Scenarios/Test cases to enhance system understanding and project alignment.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Led the end-to-end execution of multiple projects across Issuance, Renewal, Endorsements, KYC, Reporting, and Claims, ensuring successful delivery within defined timelines.
- Led cross-functional teams (Dev, QA, UI/UX) in development of new customer relationship management and end-to-end Policy Management and Claims Management system, improving client satisfaction and engagement.
- Collaborated with stakeholders to manage expectations, address queries, and align on deliverables.
- Led, trained, and mentored a team of 10 analysts, ensuring timely delivery of product configurations and effective knowledge transfer (KT) and training sessions. Optimized resource allocation by developing strategies to balance competing priorities across multiple projects.
- Reduced product escalations by 20% through proactive root cause analysis, identifying potential future issues, implementing process improvements, and ensuring effective tracking and solutioning.
- Led and managed RFPs (Request for Proposal) and POCs (Proof of Concepts) for global clients (e.g., Kenya, London), providing hands-on product demonstrations and enabling clients to experience and evaluate product capabilities effectively through workshops.
- Translated client requirements into effective solutions, building trust and contributing to successful project acquisitions.
- Helped shape product development strategy through constant monitoring of customer feedback and industry trends.
Associate Business Analyst
iNube Software Solutions Pvt. Ltd
Bengaluru, Karnataka
11.2021 - 03.2023
- Created and maintained detailed documentation including User Stories, BRDs, SRS, and process flows.
- Contributed to module and product configuration efforts, applying critical thinking and precision to ensure quality outcomes.
- Delivered over 15 impactful pre-sales demonstrations, highlighting product capabilities and configurations to support client acquisition across global markets.
- Developed and executed test cases to ensure alignment with client specifications.
- Actively contributed to the ongoing success of team members by sharing knowledge, insights, and best practices during regular meetings and collaborative working sessions.
- Earned internal and external recognition for collaborative problem-solving and effective communication during project delivery.
- Documented business requirements and technical specifications, creating comprehensive documentation that served as a reference for future development activities.
E-wealth Trainee
NJ India Invest Pvt. Ltd.
Mumbai
02.2020 - 03.2020
- Gained direct exposure to a range of financial products and services, utilizing industry tools to support clients and resolve investment-related queries, ensuring elevated levels of satisfaction.
- Assisted in updating KYC and Aadhaar data on official platforms by identifying and resolving missing customer information from government records.
- Supported the sales efforts by generating leads and converting prospects through fieldwork.
Education
PGDM - Finance and Marketing
Indore Indira Business School - Renaissance University
Indore 01.2019 - 01.2021
Bachelor in Commerce - Commerce And Taxation
St. Aloysius' College, R.D.V.V
Jabalpur 01.2013 - 01.2016
XII - CBSE
St. Joseph's Convent S. S. School
Jabalpur06.2013
Skills
Requirements Elicitation and Analysis, Functional Requirements
Gap Analysis, Root Cause Analysis
Change Request Management, Project Tracking and Management
Microsoft Office Suite (Excel Word PowerPoint), SharePoint, Visio, Drawio, Wireframes, JSON, MOM, Swagger, Bugzilla
API Documentation and Integration
System Integration Testing (SIT), User Acceptance Testing (UAT), Production and Support
Test Plan Creation & Execution, Defect Tracking & Resolution
Product Configuration Management, Configuration Management Tools
Customer Engagement, Stakeholder Management, Client Interactions, Customer/ Client Relations
Communication, Team Handling and Management, Negotiation
Problem-solving, Decision-making,
Software development life cycle, KPI Tracking
Business Analysis & Documentation (BRD, SRS, FRS, User stories, Use cases, Wireframes, Flow Diagrams, Test scenarios and Test cases, RFI, RFP, POCs, SOW)
Certification
ECBA (Entry Certificate in Business Analysis), Self, Ongoing
Personal Information
- Date of Birth: 01/12/95
- Nationality: Indian
Timeline
Business Analyst
iNube Software Solutions Pvt. Ltd
04.2023 - Current
Associate Business Analyst
iNube Software Solutions Pvt. Ltd
11.2021 - 03.2023
E-wealth Trainee
NJ India Invest Pvt. Ltd.
02.2020 - 03.2020
PGDM - Finance and Marketing
Indore Indira Business School - Renaissance University
01.2019 - 01.2021
Bachelor in Commerce - Commerce And Taxation
St. Aloysius' College, R.D.V.V
01.2013 - 01.2016
XII - CBSE
St. Joseph's Convent S. S. School