Richa Srivastava

As a Senior Admin Assistant within the Cardiology Department, I provide comprehensive administrative and operational support to the Ambulatory, Echocardiography, Pacemaker, and ICD services. My responsibilities include managing patient referrals, coordinating and scheduling diagnostic appointments through the HIVE Electronic Patient Record system, maintaining and monitoring waiting lists in compliance with DM01 and the RTT pathway, and ensuring compliance with NHS, Trust, and national waiting time targets. I liaise closely with consultants, cardiac physiologists, specialist nurses, secretaries, patients, and external healthcare professionals to facilitate the smooth delivery of diagnostic services. Oversaw day-to-day activities of appointment team, supported service improvement initiatives, managed patient correspondence and clinic outcomes, handled telephone enquiries, and ensured accurate record keeping in line with Data Protection guidelines. Use of the Microsoft Office package such as Word, Teams, Excel, Outlook, and PowerPoint is also an important part of my job. Coordinated meetings, took minutes, provided procurement support, delivered staff training, and modernised administrative processes within department.

Enhanced record keeping systems by implementing new software to track data effectively.

Organised meetings with team members to improve communication and streamline planning processes.

Communicated with clients regularly to ensure their needs were met and satisfaction levels remained high.

Acted as Customer Care Associate at Intelling Limited, managed customer enquiries, resolved complaints, and delivered accurate information to maintain high customer satisfaction. Maintained customer records and adhered to company procedures for compliance. Handled customer enquiries via phone, email, and other channels to ensure effective communication. Also , renewing customer contracts,selling new contract and ending the existing contract was my main duty.

Utilised CRM system proficiently to record customer interactions accurately.

Implemented feedback from customers to improve service delivery standards.

Escalated complex issues to management, improving resolution time.

• Managed recruitment drive by coordinating with hiring managers and sourcing candidates, issuing offer letters, and facilitating smooth onboarding process.
• Coordinated appraisal process by collecting feedback and evaluating employee performance, ensuring timely promotion evaluations.
• Tracked employee hours and ensured compliance with policies while maintaining leave records and generating attendance reports for payroll.
• Reviewed client agreements for timely renewals and managed Provident Fund, Pension, and Gratuity for clients, ensuring compliance with regulations.
• Handled periodic and one-time client billing while ensuring proper recording for audit purposes.
• Ensured data accuracy and confidentiality while maintaining employee personal records and handling expense reimbursements.
• Conducted exit formalities for employees by preparing final account settlements, issuing relieving letters, and processing full and final settlements.

• Executed recruitment drive, issued offer letters, and facilitated joining formalities for diverse roles.
• Handled the issuance of first and second notices to employees during Disciplinary Proceedings. Processed Case Files and advised HRD-Head on whether to issue Show Cause letters, Warning Letters, or Termination Letters on a case-by-case basis.
• Conducted Exit Formalities for employees leaving the organisation. My job profile also included preparing their final accounts settlements, issuing "No Dues Certificate" and relieving letter and clearing their Full & Final Settlement.
• Managed timekeeping, attendance, and leave records; generated and dispatched attendance reports to payroll for salary processing.
• Coordinated with Head Office to ensure smooth operations and effective communication within the unit.
• Briefed HRD-Head daily on unit activities and developments.
• I maintained employee personal records and also handled their Provident Fund, Pension and Gratuity.
• Performed parabanking operations