Richa Kumari
Bridgwater,SOM
Summary
Detail-oriented and client-focused professional with a strong background in administrative support, customer relationship management, and operational coordination. Proven ability to
manage high-volume client interactions, maintain accurate records, and support cross-functional teams in fast-paced environments. Adept at handling confidential information, resolving queries efficiently, and ensuring compliance with internal processes—skills highly transferable to a legal assistant role. Currently based in Bridgwater, Somerset and eligible to work in the UK without visa sponsorship.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Success Manager
Rackspace Technology
Bangalore, India
01.2022 - 04.2023
- Delivered Fanatical Support on Azure, Google Cloud Platform & AWS, helping clients optimize their chosen hosting platforms.
- Built long-term customer relations, aligning Rackspace resources with business goals, and identified opportunities for increased Rackspace footprint.
- Managed and reported on customer SLAs, oversaw onboarding & billing queries, and collaborated with internal teams for exceptional service delivery.
- Manage stakeholders in service delivery and coordinate Rackspace/customer teams around business and technical situations to always deliver within established timescales and exceed customers' expectations.
- Responsible for driving Enterprise Customer renewals and managing million-dollar revenue to drive growth and profitability.
- Recognized blockers and implemented solutions to minimize client and account impacts.
- Trained internal teams on meeting customer needs and enhancing service experiences.
Account Manager – Cloud Learning & Enablement
Oracle Corporation
Bangalore, India
08.2018 - 03.2020
- Oversaw account portfolio to deliver top-quality account services.
- Established relationships with business leaders to align Oracle solutions with strategic objectives.
- Led customers through the entire business cycle, collaborating with cross-functional teams for successful product delivery.
- Presented solutions, negotiated deals, and maintained pipeline hygiene to exceed sales quotas.
- Working closely with supporting cross-functional teams, including Marketing, Business Development, Solution Consulting, Sales Operations, Partners & System Integrators, and Customer Success Specialists for successful product delivery.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Inside Sales Account Manager
DELL International Pvt. Ltd.
Bangalore, India
05.2016 - 07.2018
- Positioned Dell's IT portfolio in the Indian Commercial space, achieving annual revenue of $2.4 Million.
- Drove an Enterprise Solution approach to customer engagement, selling a range of Dell offerings.
- Built and maintained account relationships, developed pipelines, and focused on expanding business relationships.
- Selling wide array of Dell's offerings in Storage, Servers, Networking, End to End Computing, Cloud Computing, IT Automation like Managed Services, Infrastructure Consulting Services, Asset Management, Data center solutions etc.
- Constantly learn DELL & Competitors product portfolio to ensure the right solution is recommended to customers & partners.
- Cultivated strong rapport with key account holders, promoting retention and loyalty.
Relationship Executive (Key Account Management)
Flipkart Internet Private Limited
Bangalore, India
12.2014 - 09.2015
- Vendor Sourcing & getting them on board.
- Range Selection & Vendor Development.
- Responsible for market research on price data, product movement, competition pricing, product bundling, etc.
- Responsible for identifying seller's potential, increasing their sales, managing seller quality, and aiding in fulfillment of seller products.
- Managing inquiries and providing resolutions.
- Acting as a primary interface for sellers, assisting them through the loan application and approval process and Providing service on their enquiries.
- Managed Categories like: LTA (Leather and travel accessories), Footwear, women's/ Men's clothing.
Business Development Executive (US Market)
Span Outsourcing Pvt. Ltd. (Champions Group)
Bangalore, India
09.2011 - 05.2014
- To meet or exceed sales objectives by promoting and selling product and service through established selling techniques.
- Driving B2B sales for US Market and actively participating in Market Research for the products and services.
- Maintain an accurate and current database to identify and develop sources of potential clients.
- Effectively communicate with clients to gain commitment to purchase.
- Provide a weekly schedule of planned activities and achieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing Director.
- Liaise with other members of Sales Team to actively promote sales opportunities, exchange information, and increase professionalism.
- Leading implementation of marketing programs across phases, across existing and identified marketing programs ensuring delivery on planned value.
Education
Master of Business Administration - Marketing & Finance
ISBR Business School
01.2009 - 01.2011
Master of Science - Psychology
JAIN University
01.2021 - 01.2023
Skills
- Positive Customer Experience
- Customer Experience
- Purchase Orders
- Continuous Improvement
- Customer Orders
- Monitoring
- Business Development
- Identifying Opportunities
- CRM systems mastery
- Consultative approach
- Empathy and understanding
- Client Contact
- Mental Health Services
- Maintaining Records
- Social media platform proficiency
KEY EXPERIENCE HIGHLIGHTS
• Client Onboarding & Support: Managed onboarding and service delivery for enterprise
clients at Rackspace and Oracle, ensuring smooth transitions and SLA compliance.
• Administrative Coordination: Oversaw documentation, billing queries, and stakeholder
communication—core functions in legal case setup and client file management.
• Communication & Liaison: Acted as a primary point of contact for vendors and clients,
resolving issues and facilitating approvals—mirroring the liaison role between clients,
estate agents, and legal teams.
• CRM & Record Management: Experienced in using CRM systems and maintaining
detailed records, essential for managing legal instructions and compliance documentation.
Certification
- Migration Ambassador Foundations 2021
- Microsoft Certified: Azure Fundamentals
- Oracle Cloud Infrastructure Foundations 2021 Certified Associate
- Sales: Customer Success
- Associate Certified Coach (ACC) from International Coaching Federation (ICF)
- Asserting Yourself, an Empowered Choice
- Interpersonal Communication
- Time Management Fundamentals
Languages
English
Hindi
Timeline
Customer Success Manager
Rackspace Technology
01.2022 - 04.2023
Master of Science - Psychology
JAIN University
01.2021 - 01.2023
Account Manager – Cloud Learning & Enablement
Oracle Corporation
08.2018 - 03.2020
Inside Sales Account Manager
DELL International Pvt. Ltd.
05.2016 - 07.2018
Relationship Executive (Key Account Management)
Flipkart Internet Private Limited
12.2014 - 09.2015
Business Development Executive (US Market)
Span Outsourcing Pvt. Ltd. (Champions Group)
09.2011 - 05.2014
Master of Business Administration - Marketing & Finance
ISBR Business School
01.2009 - 01.2011
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