Summary
Overview
Work history
Education
Skills
Timeline
Richa Karambelkar

Richa Karambelkar

Pinner

Summary

Energetic, adaptive and analytical Project Lead with a keen interest to work in an environment that caters to total customer satisfaction. Strong communication skills with an eye to detail. Proficient in time management, interpersonal communication and conflict resolution skills.

Overview

18
18
years of professional experience

Work history

Project Lead

Humanitarian Response, Hertfordshire County Council
2022.11 - Current
  • Mentored, coached and co-ordinated the cross-functional teams to support refugees within the bridging hotels.
  • Liaising with Social Care, Health, Hertfordshire County Council, Education teams, DWP and Home Office teams to support individual issues and to works towards the integration of the refugees into the community.
  • Monitored project progress implementing necessary changes to improve productivity and meet targets.
  • Identified the educational, social, mental health needs and signposting relevant issues towards appropriate agencies involved.
  • Designed and implemented educational programs for adults and activities for the children.
  • Adapted to the ever-evolving changes in the project
  • Working alongside Hertsmere housing team and Home office to help relocate the residents into a permanent accommodation. This involves understanding the family's need and family make-up and liaising with the housing team, Home office and estate agents to procure rental properties.
  • Produce biweekly individual reports for the housing team, social services as well as the SMSG team of Hertfordshire County council.
  • Professionally handled difficult cohort and requests to maintain peaceful atmosphere at the bridging accommodation.
  • Promoted professionalism and effective communication among all teams to develop productive relationships.
  • Created and managed daily log, risk logs, progress reports, End-stage reports, Dashboard data and used them to monitor the project progress and steer the project towards the end target.

Afghan Resettlement Link Officer

Age UK Dacorum
Hemel Hempstead
03.2022 - 11.2022
  • Worked with cross-functional teams to support refugees within the bridging hotels to meet immediate needs, reduce potential risks and support those individuals in gaining independence in the local community
  • Deliver services alongside a network of volunteers and local providers across Hertfordshire
  • Activate and link existing resources in the community to meet the needs of the refugees, where this is not possible highlight areas of unmet needs
  • Liaised with Social Care, Health, Hertfordshire County Council, DWP and Home Office teams to support individual issues and concerns
  • Coordinating activities with various voluntary organisations to engage refugees

Business Administrator

Aarya Solutions
Harrow
04.2013 - 03.2021
  • Managed business accounts.
  • Conducted client meetings.
  • Dealing with payroll, drafting cheques, invoices and receipts
  • Ordering and maintaining stationery and equipment
  • Sorting and distributing incoming post and organising and sending outgoing post
  • Liaising with colleagues and external contacts and booking travel and accommodation
  • Organising and storing paperwork, documents, and computer-based information

Event Manager

Juice Festivals ltd.
04.2017 - 06.2017
  • Liaising with sponsors on requirements.
  • Co-ordinating with advertising agencies for advert material and invoicing
  • Creating a database of schools and health clubs to publicise the event
  • Sharing of advertising material with schools and taking queries regarding the sports to be conducted
  • Part of the core management committee overseeing the execution of the event
  • Provided valuable contribution right from inception till closure
  • Managing the ticket sales in Eventbrite website and handling booking queries via email, phone or face-to-face
  • Carrying out flyering activities in areas local to the event
  • Engaging with bloggers expert in health and fitness to create awareness of the sports event in social media

Volunteer

Harrow East Conservatives Association
2015.10 - 2015.12
  • Designed the Season's greetings for the residents of Harrow East to be sent for Diwali and Christmas occasions.
  • Supported residents in building appropriate skills to live safely and independently.
  • Maintained sensitivity, confidentiality and respect towards the residents needs, providing a safe environment for them to access services.
  • Managed and oversaw records of enquiries and updated them to support accuracy.
  • Engaged households with campaign activity to improve the number of voters.

Marketing Activities Co-Originator

Swindon Fairtrade Coalition
Swindon
01.2011 - 03.2012
  • Swindon Fairtrade Coalition is a voluntary group that aims to work together to raise awareness of fair-trade issues and to promote consumer demand for traded products within the Borough
  • Active participation in the coalition meetings as well as those between coalition and various businesses supporting Fairtrade
  • Planning and organizing the “Fairtrade Fortnight” event
  • Responsible for the press releases and publicity in other media like blog, Facebook and Twitter
  • Promoting the use of Fairtrade products to local businesses

Marketing Executive

ARKRAY Healthcare Pvt. Ltd
Mumbai
05.2009 - 04.2010
  • Played an important role in developing an in-house team of 100 Marketing Associates for carrying out BTL activities every day across various parts of the country
  • Co-ordination with various agencies for ATL & BTL activities, research, advertising and customer support activities
  • Developing visual aids and other promotional material for the medical and retail teams
  • Conducting training programs for the sales team
  • Preparing product presentations for doctors.
  • Designing and Managing the “WECARE”- Customer Loyalty Campaign
  • All the inputs for the campaign were designed in-house
  • Implementation of Direct Marketing (SMS marketing)
  • Conducting and analysing customer-satisfaction surveys.
  • Editor of Arkipedia (A weekly newsletter for the head office and sales force)
  • Writing news scripts and stories for features.
  • Interviewing and publishing success stories of the sales team.
  • Main achievement: Received “Employee of the month” award for notable contribution for formulating an innovative marketing strategy to increase customer satisfaction and sales.

Management Trainee

Novartis India
Mumbai
05.2007 - 07.2007
  • Novartis provides healthcare solutions that address the evolving needs of patients and societies
  • The diverse portfolio includes innovative medicines, cost-saving generic pharmaceuticals, preventive vaccines, diagnostic tools and consumer health products
  • Prelaunch scoping of “SyntoMet” - To understand the market potential of the FDC of Syntocinon and Methergine
  • Prelaunch scoping of Vitamin D3 and Calcitriol injectable - To understand the market demand of Vitamin D3 and Calcitriol injectable.
  • Data analysis using SPSS (Software Package for Social Sciences)

Junior Analyst

Meyer Organics Pvt Ltd
Mumbai
06.2005 - 06.2006
  • Undertook Microbial analyses of raw materials and finished products (Both domestic and global markets)
  • Stability studies of finished products to determine the microbial growth and consistency of composition.
  • Quantitative determination of Cyanocobalamin, Folic acid and Calcium Pantothenate by Microbial assay.
  • Collated and analysed biological data regarding relationships between organisms and storage environment.
  • Managed sampling of packaging material to determine the microbial load.
  • Ordered laboratory equipment and supplies to use for experiments and testing.

Education

Level 2 certificate in Understanding children and young people's mental health. NCFE Level 2 Certificate in Principles of Customer Service -

Post-Graduate Diploma - Management, Marketing

SIES College of Management Studies, Mumbai, India
2009

Master of Science - Microbiology

University of Mumbai
2006

Bachelors - Science, Microbiology

University of Mumbai
2004
Benchmarking Medical Representatives of Indian pharmaceutical industry. Paper published at: http://www.siescoms.edu/images/pdf/idea_research.pdf (Page 9)

Skills

  • Excellent communication
  • Methodical planning
  • Resource allocation
  • Customer relationship management
  • Project planning and development
  • Project Management

Timeline

Project Lead - Humanitarian Response, Hertfordshire County Council
2022.11 - Current
Afghan Resettlement Link Officer - Age UK Dacorum
03.2022 - 11.2022
Event Manager - Juice Festivals ltd.
04.2017 - 06.2017
Volunteer - Harrow East Conservatives Association
2015.10 - 2015.12
Business Administrator - Aarya Solutions
04.2013 - 03.2021
Marketing Activities Co-Originator - Swindon Fairtrade Coalition
01.2011 - 03.2012
Marketing Executive - ARKRAY Healthcare Pvt. Ltd
05.2009 - 04.2010
Management Trainee - Novartis India
05.2007 - 07.2007
Junior Analyst - Meyer Organics Pvt Ltd
06.2005 - 06.2006
- Level 2 certificate in Understanding children and young people's mental health. NCFE Level 2 Certificate in Principles of Customer Service,
SIES College of Management Studies - Post-Graduate Diploma, Management, Marketing
University of Mumbai - Master of Science, Microbiology
University of Mumbai - Bachelors, Science, Microbiology
Richa Karambelkar