Richa Kala

Leading the program management for a program that aims to solve maintenance/upgrades for 10 million servers and 20+ datacenters in a safe, efficient and reliable format. The team works on orchestrating planned, unplanned, manual and migration maintenance operations across the fleet of servers in a way that the upgrades are predictable and reliable and the capacity is returned to production at the earliest.

• Working with XFN teams to convert all Classic regions into IaaS Compliant regions
• Defining and executing the entire program for random failure buffers in our data centers
• Enabling Maintenance Trains in all Meta AI clusters
• Defining OKRs for the team during the planning activity
• Collaboration with XFN Teams for requirement gathering, prioritizing requirements for roadmap planning and tracking progress
• With a customer focussed approach, defining and implementing customer and partner SLOs for all maintenance operations and tracking then regularly
• Keeping stakeholders updated with effective communications like monthly metrics report, monthly program updates and end of half summary to highlight the team achievements and learnings
• Leading the effort to have new datacenter regions turning up directly as IaaS Compliant regions with the right buffers
• Defining processes and creating dashboards to monitor the oncall load of the 3 pods and driving efficiency

Worked on deprecating old APIs for Expedia Group and getting the various teams on the new unified APIs

• Used agile methodologies to efficiently manage the successful migration of Adobe DocumentCloud to Adobe Cloud Platform
• Running daily scrums for 4 different scrum teams
• Change management - Tracking scope changes go through the change control board
• Stakeholder management – working with multiple internal and external stakeholders
• Worked with cross functional geographically distributed teams like documentation, localization, licensing, UX and Installation to have a smooth release for the products
• Developed and implemented executive level summary report, weekly status report, monthly newsletters, retrospective and PPCreports to manage project data and keep leadership informed ofprogress
• Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications
• Provided excellent leadership skills to maintain steady and productive operations
• Successfully managed prerelease programs and beta demos with globally distributed partners and customers for any upcoming release

• Run Retrospective meetings and capture the lessons learnt to continuously improve on the processes
• Defined processes for managing the UX and Documentation on all the products
• Drive the sprint planning, daily scrum, scrum of scrums to ensure meeting sprint goals
• Creating Jira Dashboards and sprint boards for tracking releases
• Worked with Legal Team, Security Team for regular product audits driving them to closed
• Worked with Marketing Team and Product Management Team to understand and have the customer asks prioritized for a release
• Work closely with big Enterprise customers to have them onboard on the purchased product and go live on their implementation while coordinating between implementation partners, end customers and internal Adobe teams.

• Defined the processes for the teams to ensure the success of the project deliveries
• Managed cross functional and globally distributed teams
• Sprint Planning, Backlog management and setting up milestones for each sprint/release
• Led the scrum meetings and the scrum of scrums to track the project delivery
• Lead and plan client demos for each sprint release for an early feedback
• Mentored new employees on customer service, money handling and organizing strategies.