Rich Chadwick
Sheffield
Summary
I'm a diligent Vendor Manager with two decades of experience in IT solutions and relationship management. Excellent reputation for resolving problems and improving customer satisfaction.
Seeking a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills
Reliable employee seeking a Vendor Management position. Offering excellent communication and good judgment. Keen to prove myself as a profit centre in my next role.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
Workspace Technology Vendor Manager
CCS Media
Sheffield, South Yorkshire
10.2019 - Current
- Negotiated with vendors and distributors to achieve quality service and value for money.
- Supported sales teams in training strategy and planning, assessing objective achievements and implementing necessary service improvements.
- Developed a structured quarterly incentive programme aligned to company objectives and aspirations.
- Designed training programmes tailored to company needs.
- Moderated, improved and updated in-person and online training materials.
- Developed training plans based on service need and spend analysis, maximising cost-effective solutions and increasing purchase power.
- Delivered services objectives and strategy through engagement, consultation and persuasive negotiation with stakeholders.
- Maintained and developed professional relationships to further enhance service delivery.
- Built positive, productive relationships with vendors, communicating product and service updates and seeking mutually beneficial outcomes.
- Provided procurement support, advice and guidance to services, enabling effective tendering processes.
- Selected, trained and performance-managed staff to build results-focused teams.
- Established operational and administrative procedures and enforced controls.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Reviewed purchasing, and distribution practices in line of industry advancements.
- Drove revenue by demonstrating upselling and consultative sales techniques.
- Proactively identified and solved problems related to employee training, management and business direction.
Vendor Manager
PCM Technology Solutions
Sheffield, South Yorkshire
04.2017 - 10.2019
- Negotiated with vendors and contractors to achieve quality service and value for money.
- Built positive, productive relationships with stakeholders and industry peers, communicating business updates and seeking mutually beneficial outcomes.
- Maintained and developed professional expertise through vendor accreditations to further enhance service delivery.
- Defined KPI targets to maintain solid standards of work in the vendor management team.
- Overhauled existing systems to increase accuracy, reducing costs and improving timeliness.
- Leveraged supply management experience and industry contacts to streamline distribution activities.
- Identified key skill gaps in sales department employees and created training classes to meet deficiencies.
- Analysed employees' skill levels and implemented new techniques to boost knowledge.
Account Manager
Highlander Computing Solutions
Sheffield, South Yorkshire
07.2012 - 04.2017
- Managed 50 long-term customer relationships, totalling annual revenue of £250,000 - £300,000.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Retained customers with multi-channel engagement strategy.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Drove contract renewals through proactive calls and follow up campaigns.
- Proactively contacted clients to secure contract renewals.
- Designed email campaigns to boost sales and conversion rates.
- Expanded customer base by identifying needs, developing solutions and delivering client-centred products.
Corporate Account Manager
Insight UK
Sheffield, South Yorkshire
03.2009 - 06.2012
- Managed approx 60 long-term customer relationships, totalling annual revenue of £200,000 - £250,000
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Fostered positive relationships with customers, enhancing loyalty and retention.
- Performed supplier negotiations that resulted in client savings.
- Marketed promotions, events and new product launches effectively, growing customer bases and revenue opportunities.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Team Manager
Capita - Currys/PC World
Sheffield, South Yorkshire
10.2002 - 03.2009
- Managed a team of 15 telesales reps, handling inbound customer service calls and sales queries.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
A-Levels - Art
Eckington School
Sheffield 09.1999 - 09.2002
A-Levels - Graphic Design
Eckington School
Sheffield 09.1999 - 09.2002
A-Levels - Psychology
Eckington School
Sheffield 09.1999 - 09.2002
Skills
- Persuasive negotiator
- Excel proficiency
- Coordination
- Logical reasoning
- Database administration
- Business administration
- Presentation design
- Staff Management
- Strategic planning
- Team building
- Time management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
No act of kindness, no matter hw small, is ever wasted.
Timeline
Workspace Technology Vendor Manager
CCS Media
10.2019 - Current
Vendor Manager
PCM Technology Solutions
04.2017 - 10.2019
Account Manager
Highlander Computing Solutions
07.2012 - 04.2017
Corporate Account Manager
Insight UK
03.2009 - 06.2012
Team Manager
Capita - Currys/PC World
10.2002 - 03.2009
A-Levels - Art
Eckington School
09.1999 - 09.2002
A-Levels - Graphic Design
Eckington School
09.1999 - 09.2002
A-Levels - Psychology
Eckington School
09.1999 - 09.2002
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