Ricci Millington

• Provide front of house reception duties with warmth and professionalism, first point of contact for three corporate law firms.
• Reduced waiting times through effective time and resource management.
• Handling telephone/email queries , compiling detailed notes and promptly forwarding as required.
• Liaised with office cleaners and maintenance service providers for jobs.
• Provided clerical support to company employees, including copying, faxing and file management.
• Managed bookings using Visitor Net software to schedule, cancel and re-arrange appointments.
• Collected and distributed incoming mail, parcels, employing strict confidentiality throughout.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.

• Monitoring 16 CCTV cameras in the building and surrounding external areas.

• Delivering excellent customer service and ensuring all building management enquiries and complaints are dealt with in a timely and courteous manner and addressed.
• Produce monthly reports illustrating daily statistics on visitors and number of persons in the building, incident accounts e.g. break ins, lift entrapments, weekly fire prevention systems check.