Riccardo Ughelini

• Managed table settings for optimal dining experience.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Warmly greeted guests upon arrival to create welcoming atmosphere.

During the last chapter of my life, I had the huge opportunity to work with a team of great skilled professionals at Oswasl'd, one of the most prestigious, exclusive, and elegant private members clubs in London and the whole world, one of the jewels of Birley's family which provides unforgettable experiences to all their members and guests on daily basis. With them, I've perfected my service skills learning how to provide an elegant and refined experience always meeting the expectations of customers belonging to a luxurious environment.

Examples of duties I was in charge of:

• Managing fine dining experience for an average of 25 tables to guarantee high levels of customer satisfaction.
• Consistently meeting or surpassing upselling targets, achieving high additional revenue.
• Maintaining detailed knowledge of 40+ menu items to make tailored guest recommendations.
• Providing visible coverage on the restaurant floor to maximize guest engagement.
• Attending to customer needs and queries relating to allergies and special dietary requirements.
• Resolving guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeting guests upon arrival to create a welcoming atmosphere.

I had a chance to work in this awesome venue along with very talented people, Annabel's it's one of the most exclusive private member clubs in the world, which offers a high level of Hospitality and Entertainment.
During my experience here I've learned how to deliver a high standard of service, with elegance and professionalism, taking care of every little detail, and meeting any possible need from our members.
The Club offers a choice of different restaurants: The Brasserie, The NIghtclub, The Elephant, The Mexican, Matteo's, Silver Room and Flower Room.
The department where I used to work it's called The Brasserie, very busy and dynamic type of service which offers a refined menu of international fusion kitchen concept, with French, Italian, Spanish and Asian influences, in order to meet the expectation of members from all over the world. I had the opportunity also to work in The Nightclub, and as well in the Silver and Flower Room these latter are private rooms to celebrate birthdays, weddings, functions, and any other private event they wish to celebrate, the service in there is more calm, this allows staff to pay more attention to the smallest details.
After a little description of the club and the areas where I've worked, my duties as a Waiter they were:

• Warmly greeting guests upon arrival to create welcoming atmosphere.
• Assisting customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Serving high volumes of guests in fast-paced service environments, delivering exceptional customer care throughout.
• Resolving guest complaints promptly and professionally, notifying restaurant management of concerns.
• Discussing menu items and dietary concerns, noted special requests, and suggested additional items to meet upsell goals.
• Processing cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

• Safely operated 3.5-ton vans, delivering goods to 350 addresses per day.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Maintained ongoing communication with clients, promptly advising changes in schedule and delivery times to ensure satisfaction.
• Evaluated driving routes, identifying limitations and suggesting adjustments that boosted delivery efficiency.
• Effectively utilised computerised dispatching system, achieving 100% on-time deliveries.

• WAITER
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
• Cleared, set and restocked tables within 3 minute timeframe of departure to ensure prompt turnaround.
• Assisted guests with making menu choices in informative and helpful fashion.
• Regularly communicated with kitchen and bar staff to maintain smooth front-of-house service operations and minimise potential delays to service.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.

• Welcomed guests with personable attitude and smile, offering to bring-beverage orders while reviewing menu options.
• Resolved complaints from guests by listening to issues and notifying -restaurant manager.
• Operated and maintained cleaning equipment and tools, includingdishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Delivered exceptional service by greeting and serving customers in a timely,friendly manner.
• Calculated charges, issued bills and collected payments.

• Answered questions about menu selections and made recommendationswhen requested.
• Resolved complaints from guests by listening to issues and notifyingrestaurant manager.
• Provided friendly and courteous service to all guests.
• Adhered to quality expectations and standards.

• Flamingo Resort / Pula (CA), Italy-Managed closing duties, including restocking items and reconciliation of cash drawer.
• Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
• Greeted guests in pleasant and courteous manner.

• Assisted guests with making menu choices in informative and helpfulChecked menus to verify current selection availability and cleanliness.
• Delivered exceptional service by greeting and serving customers in a timely,friendly manner.
• Provided friendly and courteous service to all guest.