Riccardo Panzini
Edinburgh,Edinburgh
Summary
Dedicated and Friendly worker, with 5+ years of experience in the hospitality and customer service. Experienced waiter with extensive knowledge of food and wine and dedication to delivering first-class customer service. Awarded for motivated attitude and the ability to multitask and work well under pressure
Overview
4
4
years of professional experience
Work History
Supervisor
Amarone
Edinburgh
04.2021 - 08.2023
- Taking care guest complains about food or service, Resolving guest complaints according to hotel policy in a professional manner
- Manage the reservation sheet daily with the Front Desk
- Demonstrates excellent supervisory and leadership skill
- Excellent customer service, organizational and communication skills
- Trained all new staff members on service expectations, health/safety
procedures, and restaurant protocols.
Waiter
Amarone
Edinburgh, Edinburgh
11.2019 - 04.2021
- Taking customer orders in a timely manner
- Regularly communicated with kitchen and bar staff to maintain smooth front
of house operations, minimising potential service - Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures Communication
Receptionist
QC Terme
Fiumicino, Rome
05.2019 - 10.2019
- Making reservation by phone and in person
- Responsible for providing a Friendly welcome and High-quality service
- Preparing bills and taking payments like cash or credits
- Data capture and maintaining a filing system
- Maintaining health, hygiene and security protocols
Education
High School Diploma - Hospitality- Tourist accommodations
High School college ISIS “De Begnac” - Hospitality
Ladispoli 09/2013 - 06/2017
Skills
- Customer Service
- Issue resolution
- Operations management
- Health and safety trained
- Attention to details and anticipating guest needs
- Problem solving
- Verbal and written communication
Languages
Italian
Native
English
Advanced
Spanish
Elementary
Timeline
Supervisor
Amarone
04.2021 - 08.2023
Waiter
Amarone
11.2019 - 04.2021
Receptionist
QC Terme
05.2019 - 10.2019
High School Diploma - Hospitality- Tourist accommodations
High School college ISIS “De Begnac” - Hospitality
09/2013 - 06/2017
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