Riccardo Capotombolo
Birmingham,United Kingdom
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
9
9
years of professional experience
Work history
Restaurant Manager
24 Stories
Birmingham, West Midlands
2024.06 - 2026.03
- Analyzed customer feedback and implemented strategies to improve service.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
- Managed daily operations for smooth restaurant functioning.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Streamlined staff rotas to optimise efficiency.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Implemented corrective actions for issues, continuously improving service results.
- Defined and updated restaurant policies and procedures.
- Monitored restaurant equipment to schedule maintenance and repairs.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Monitored budgets and payroll records for FOH departments
Assistant Restaurant Manager
24 Stories Restaurant
Birmingham, West Midlands
2023.08 - 2024.06
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Examined restaurant for conformance to safety and health standards by conducting walkthroughs and observing staff and operations.
- Reviewed and made changes to menu to facilitate maximum profitability.
- Trained new starters, ensuring consistency in service delivery.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Optimised customer experience by implementing exemplary service standards.
Restaurant Manager
Fumo restaurant
Birmingham
2022.02 - 2023.08
- Company Overview: Restaurant
- Managing the staff and operations
- Providing excellent customer service
- Taking allergy orders
- Making sure the restaurant is fully stocked for catering stuff
- Helping the general manager with the rota
- Managing the reservations, organising deposits for large groups and using the booking system
- Making the weekly report
- Helping the general manager with the forecast revenue
- Recruiting new staff
- Restaurant
Head Waiter
Fumo restaurant
Birmingham
2021.08 - 2022.02
- Company Overview: Restaurant
- Dealing with orders and serving guests
- Taking allergy orders
- Assisting with training of new staff
- Helping the management with the cash out
- Organise the waiting staff before the service
- Restaurant
Waiter
Fumo Selfridges on 4
Birmingham
2018.10 - 2021.08
- Company Overview: Restaurant
- Dealing with orders and serving guests
- Giving recommendations and upselling
- Making sure that customers are satisfied
- Serving dishes to customers to the tables
- Clearing tables
- Table setting
- Restaurant
Waiter
Adam's Restaurant
Birmingham
2018.02 - 2018.10
- Company Overview: Michelin star Restaurant
- Dealing with orders and serving guests
- Serving dishes to customers to the tables
- Explaining and present the dishes to the guests
- Making sure the guests are satisfied in terms of food and service
- Michelin star Restaurant
Food Runner
2017.04 - 2018.02
- Fumo Restaurant, Birmingham
- Company Overview: Restaurant
- Serving dishes to customers to the tables
- Clearing tables
- Table setting
- Restaurant
Education
Diploma - Hospitality Management
IPSSEOA Ranieri Antonelli Costaggini
Skills
- Information processing
- Communication
- Content creation
- Safety
- Problem solving
- Office suite (word processor, spreadsheet, presentation software)
- Photo editing software
- Recruitment
- Menu development
- Restaurant operations management
Languages
Italian
Native
English
Fluent
Personal Information
- Date of birth: 22/12/1996
- Gender: M
- Nationality: Italian
- Marital status: B
References
References available upon request
Timeline
Restaurant Manager
24 Stories
2024.06 - 2026.03
Assistant Restaurant Manager
24 Stories Restaurant
2023.08 - 2024.06
Restaurant Manager
Fumo restaurant
2022.02 - 2023.08
Head Waiter
Fumo restaurant
2021.08 - 2022.02
Waiter
Fumo Selfridges on 4
2018.10 - 2021.08
Waiter
Adam's Restaurant
2018.02 - 2018.10
Food Runner
2017.04 - 2018.02
Diploma - Hospitality Management
IPSSEOA Ranieri Antonelli Costaggini