Ricardo Sobral
Northampton,Northamptonshire
Summary
Dynamic professional with a robust skill set encompassing communication, leadership, and strategic thinking. Demonstrates exceptional problem-solving techniques and decision-making abilities, complemented by strong organisational skills and time management. Adept at conflict resolution and emotional intelligence, aiming to leverage these competencies towards impactful career growth.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Store manager
Costa Coffee
Northampton, Northamptonshire
08.2023 - Current
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Maintained an organised stock room for easy accessibility of goods.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
Store manager
WHSmith
Northampton, Northamptonshire
12.2022 - 08.2023
- Facilitated smooth checkouts by maintaining efficient till operations.
- Maintained an organised stock room for easy accessibility of goods.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Oversaw business staffing and training, building successful, customer-focused team.
Business manager
McDonald's
Northampton, Northamptonshire
04.2020 - 12.2022
- Led project teams, resulting in timely completion of tasks.
- Managed budget forecasts to ensure financial stability.
- Negotiated contracts with suppliers for cost reductions.
- Resolved conflicts amongst staff, promoting a harmonious work environment.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Implemented risk management strategies to minimise losses.
- Identified growth opportunities to expand company reach.
- Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
- Conducted performance reviews to identify areas of improvement.
- Brought about improved employee engagement through regular feedback sessions and reward schemes.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
First assistant manager
McDonald's
Northampton, Northamptonshire
05.2017 - 04.2020
- Handled customer inquiries professionally resulting in higher customer retention rates.
- Coordinated employee schedules, resulting in a well-staffed and productive work environment.
- Achieved high standards of store cleanliness with routine checks and maintenance tasks.
- Developed strong rapport with customers through attentive service and detailed product knowledge.
- Improved sales figures through effective inventory management and merchandising techniques.
- Enhanced customer satisfaction by providing excellent service and resolving complaints promptly.
- Assisted in recruitment process, bringing on board competent team members who added value to our services.
- Provided leadership to the team for improved performance and motivation.
- Handled complex situations calmly, ensuring customer satisfaction during peak business hours.
- Maintained health and safety standards within premises by conducting regular inspections and enforcing guidelines strictly.
Second assistant manager
Mcdonalds
Northampton, Northamptonshire
11.2014 - 05.2017
- Contributed towards achieving sales targets with upselling techniques.
- Handled administrative tasks for seamless back-end operations.
- Ensured excellent customer service by addressing queries promptly and efficiently.
- Enhanced team morale by implementing an effective communication strategy.
- Streamlined daily operations with efficient task management strategies.
- Participated in regular stock audits to maintain accurate inventories.
- Fostered a positive work culture for improved employee satisfaction.
- Managed cash handling duties, reducing discrepancies in financial transactions.
- Managed inventory to ensure optimal stock levels at all times.
- Coordinated staff scheduling, ensuring full coverage during peak business hours.
- Assisted in training new staff members for enhanced productivity and work quality.
Shift manager
McDonald's
Northampton, Northamptonshire
04.2012 - 11.2014
- Minimised downtime with proactive equipment maintenance checks.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Managed inventory control, reduced wastage.
- Trained staff on product knowledge, resulted in better customer interactions..
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
Assistant manager
Costa Coffee
Northampton, Northamptonshire
10.2010 - 04.2012
- Improved customer service by implementing new procedures and protocols.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Monitored sales performance regularly adjusting strategies as required.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Delegated tasks to team members efficiently improving overall productivity.
Barista supervisor
Roadchef
Northampton, Northamptonshire
01.2009 - 10.2010
- Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
- Assisted baristas with complex orders to ensure customer satisfaction.
- Performed regular machine maintenance checks ensuring smooth operation.
- Delivered exceptional service, contributing to repeat patronage from satisfied customers.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Promoted a high standard of customer service with consistent staff training sessions.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
Coffee barista
Roadchef
Northampton, Northamptonshire
09.2005 - 01.2009
- Collaborated effectively with team members for smooth operations.
- Respected punctuality and reliability thereby enhancing team morale.
- Utilised state-of-the-art espresso machines expertly to deliver superior beverages.
- Upheld health and safety regulations at all times, reducing workplace accidents.
- Enhanced customer satisfaction by providing efficient, friendly service.
- Managed cash transactions accurately to ensure financial integrity.
Education
A-Levels - Economics
Escola Cacilhas-Tejo
Almada, Portugal 09.2000 - 06.2004
Skills
Communication skills
Leadership abilities
- Strategic thinking
- Problem-solving techniques
- Decision-making
- Organizational skills
- Time management
- Conflict resolution
- Emotional intelligence
Languages
English
Fluent
Portuguese
Native
Timeline
Store manager
Costa Coffee
08.2023 - Current
Store manager
WHSmith
12.2022 - 08.2023
Business manager
McDonald's
04.2020 - 12.2022
First assistant manager
McDonald's
05.2017 - 04.2020
Second assistant manager
Mcdonalds
11.2014 - 05.2017
Shift manager
McDonald's
04.2012 - 11.2014
Assistant manager
Costa Coffee
10.2010 - 04.2012
Barista supervisor
Roadchef
01.2009 - 10.2010
Coffee barista
Roadchef
09.2005 - 01.2009
A-Levels - Economics
Escola Cacilhas-Tejo
09.2000 - 06.2004
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