RICARDO SMALL

I'm responsible for ensuring revenue protection across trains and stations by conducting ticket inspections, issuing penalty fares, and interviewing suspected fare evaders under PACE guidelines. Deliver excellent customer service by assisting passengers with travel information and resolving issues calmly and professionally. Accurately prepared reports attend court when required, and collaborated with police and other agencies during enforcements operations. Work flexibly across varied shifts, demonstrating integrity, strong communication skills, and the ability to remain composed under pressure,

Identified and resolved network faults in both residential and commercial settings, improving service reliability. Installed and configured telecommunications systems, including copper and fiber connections for telephone lines and internet. Delivered technical support to customers, troubleshooting and resolving connectivity issues via phone and on-site visits. Collaborated with cross-functional teams to resolve complex technical issues and optimize network performance. Trained and up skilled team members on advanced technical tasks. Met KPIs by consistently achieving individual and team performance targets.

Investigated illegal taxi and private hire activity, preventing and detecting unlawful operations. Conducted vehicle and driver licensing checks alongside police personnel. Engaged with the public and private hire operators to ensure compliance with transportation laws.

Provided security services for Holloway Prison, monitoring surveillance systems and identifying potential threats. Responded to security incidents quickly and effectively, ensuring a safe environment. Utilized computer systems to log daily activities and incidents accurately. Conducted regular patrols to ensure safety and prevent unauthorized access.

Responded promptly to security incidents and emergencies at O2 venues. Patrolled buildings and grounds, monitoring events and activities for safety. Managed surveillance systems to detect potential security risks.

Screened and handled high-security mail, ensuring compliance with safety protocols. Managed complex tasks involving physical and technical skills in a controlled environment. Coordinated the delivery of sorted mail to clients while adhering to strict deadlines. Ensured the safe operation of equipment used for mail screening and sorting.

X-ray item to look for possible threats.

Supported the development of life skills and healthy relationships among young people. Planned and led community programs to engage young people in positive activities. Managed budgets and sourced funding from council communities and external sources. Collaborated with other professionals and communicated effectively with parents and community groups.