RICARDO ROCHA
London,United Kingdom
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Front Office Supervisor
Motel One
London, England
02.2025 - Current
- Facilitate seamless hotel operations at Motel One Tower Hill, a three-star 291 room property.
- Coordinate with Hotel Management and departmental teams, including Reservations, Housekeeping, Food and Beverage, and Maintenance, to ensure the consistent delivery of superior service
- Delegate responsibilities to junior staff, enhancing operational efficiency.
- Train new Front of House Staff on hotel standards and procedures.
- Utilise SIHOT and OPERA systems to manage guest check-ins, process payments, issue invoices for corporate and private guests, create and amend reservations, and accurately record special guest requests.
- Track and report room sales, guest cancellations, and room utilisation.
- Exemplify a strong work ethic to drive team motivation.
Waiter
The Ivy
London, England
06.2024 - 02.2025
- Provide a memorable dining experience for guests by offering attentive service and suggesting menu items
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Process guest orders and payments through POS system
- Handle customer complaints calmly and professionally, resolving customer issues in a timely manner
Cleaner
Self Employed
Lisbon
02.2021 - 04.2024
- Provided reliable and professional cleaning services
- Developed lasting relationships with customers through excellent quality service, resulting in repeat business
- Accumulated over 60 clients including offices and personal residences
- Invoiced and managed direct payments with customers
Logistics Assistant & Biller
Cirurgica Mafra
Catalão, Brazil
04.2017 - 01.2021
- Generated and processed invoices for orders
- Organized the storage of company products, which included stock and quality control checks
- Oversaw the warehouse operations to ensure that all safety protocols are followed
- Managed the shipping and receiving of hospital and pharmaceutical supplies including syringes, medical tubing and prescription medication
- Generated sales and stock reports using DANFE
- Oversaw import and export documentation processing for smooth transactions.
- Operated forklift to store and source items for shipments
Education
Bachelor of Science - Linguistics
Universidade Federal De Goiás
Catalão, Brazil 01.2016 - 01.2020
Skills
- Customer Service
- Proficient in SIHOT, OPERA and ADYEN
- Microsoft Office
- Ability to Work Under Pressure
LANGUAGES
Portuguese
Native
English
Proficient (C2)
Spanish
Elementary
Timeline
Front Office Supervisor
Motel One
02.2025 - Current
Waiter
The Ivy
06.2024 - 02.2025
Cleaner
Self Employed
02.2021 - 04.2024
Logistics Assistant & Biller
Cirurgica Mafra
04.2017 - 01.2021
Bachelor of Science - Linguistics
Universidade Federal De Goiás
01.2016 - 01.2020