Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ricardo Pike

Summary

Highly skilled Solutions Architect with over 21 years of experience in IT consulting, specializing in delivering innovative solutions to meet complex business needs. Proven ability to manage projects from conception to completion, ensuring alignment with client requirements, timelines, and budgets. Adept at leveraging a broad range of technical competencies to design and implement robust architectures across diverse industries.

Overview

14
14
years of professional experience

Work History

Customer Technical Architect

Nominet
04.2020 - Current
  • Collaborated closely with Technical, Product, and Sales teams to design and deliver bespoke cyber security solutions.
  • Developed comprehensive Solution Designs, ensuring alignment with client requirements and adherence to Nominet’s governance process.
  • Served as a key interface between customers and internal technical teams, facilitating successful solution deployment and ongoing support
  • Provided ongoing support and technical expertise to ensure client satisfaction and solution effectiveness.

Security Solution Architect

Vodafone Group
09.2015 - 03.2020
  • Produced tailored designs for complex network security solutions, addressing the needs of multinational FTSE 100 customers.
  • Supported sales teams in identifying and capitalizing on pipeline opportunities through innovative solution designs.
  • Ensured end-to-end Solution Designs complied with governance processes and design methodologies.
  • Played a pivotal role in driving successful implementation and ongoing optimization of security solutions

Managed Mobility & IT Practice/ Global Operations

Vodafone Global Enterprise
10.2011 - 09.2015
  • Provided technical expertise across the entire lifecycle of enterprise mobility solutions, from pre-sales to in-life operations.
  • Managed technical escalations and collaborated closely with partners to drive customer satisfaction.
  • Contributed to the launch of new services and identified opportunities for future customer engagements.
  • Acted as a technical authority, ensuring all aspects of services met original solution designs and client expectations

Blackberry Support Specialist

Vodafone
01.2010 - 12.2011
  • Looking after and managing Blackberry Enterprise Servers and their environments for large corporate customers, mainly based in EMEA, Americas and Asia-Pacific.
  • Supporting customers and end users by ensuring the functions and services are running smoothly, whilst proactively monitoring faults from the NOC and resolving them where possible.
    • Responsible for fixing problems and providing a root cause analysis to the customer.
    • Configuring databases with correct scripts and extracting relevant data and logs needed to diagnose and resolve problems.
    • Communicating and documenting fixes and feeding these into a knowledge sharing bank.

Education

Technical Qualifications

Skills

  • Strategic Problem-Solving: Excel in applying structured thinking to analyze and resolve intricate project challenges, delivering optimal solutions
  • Thorough Analysis: Possess a meticulous eye for detail, conducting rigorous analysis of requirements to ensure precise technical outcomes
  • Comprehensive IT Expertise: Proficient in a wide array of technologies including Microsoft SQL, VMware, Cisco, Palo Alto, Zscaler, and more
  • Network Security Leadership: Experienced in designing and implementing cutting-edge network security solutions, leveraging leading firewall platforms and cloud-based services
  • Client-Centric Approach: Extensive experience in customer-facing roles, adept at understanding client needs and crafting tailored solutions to drive satisfaction
  • Effective Collaboration: Skilled in fostering collaboration across diverse technology streams to achieve strategic technical and business objectives

Additional Information

  • Microsoft SQL, MySQL, System Centre Configuration Manager (SCCM), Microsoft Active Directory, Microsoft Certificate Authority,
  • Microsoft SharePoint Server 2010, Microsoft Exchange Server 2013, Microsoft Enterprise Mobility Suite, Microsoft Intune,
  • Microsoft Threat Management Gateway 2010, VMware ESXi, VMware vCentre, BIND DNS, Sophos XG, Microsoft Azure, Loganalytics, Sentinel

Timeline

Customer Technical Architect

Nominet
04.2020 - Current

Security Solution Architect

Vodafone Group
09.2015 - 03.2020

Managed Mobility & IT Practice/ Global Operations

Vodafone Global Enterprise
10.2011 - 09.2015

Blackberry Support Specialist

Vodafone
01.2010 - 12.2011

Technical Qualifications
Ricardo Pike