Travel
RICARDO LIMA
Manager
46A St Georges Road,Dorchester
Summary
Highly accomplished and results-driven senior manager with experience in introducing change, driving business development, and advancing teams. Achieved consistent record results in gross sales and other KPI's, across multiple businesses. Skilled in strategic decision-making, commercial negotiation, and innovative business strategies. Experience in both multinational and national business environments with ability to adapt to different demands and market challenges with strong focus in identifying opportunities in challenging commercial environments. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Pursuing new professional challenges with a growth-oriented company.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Senior Manager
Specsavers Weymouth
11.2019 - Current
- Implemented new business culture towards business development by driving operational excellence, with customer focus at the core of all initiatives
- Successfully oversee 3 stores in Audiology, managing commercial, operational, and financial aspects while leading cross-functional teams
- (Optics and Audiology) Accountable for multi-million-pound sales budgets and have consistently delivered measurable increases in revenue and performance, achieving several record revenue results.
- Used exceptional planning and organization skills to manage multiple, large-scale projects across different departments
- Motivated and mentored staff to achieve pivotal sales targets monitoring and providing feedback on individual performances
- Supported and mentored directors in pathway progression
- Mentored staff members for skill development and career progression within the organization.
- Led teams to pursue Continued Professional Development challenge existing systems and surpass established goals
- Guided supervisors and managers to oversee successful operations across the business
- Responsible to design, deliver and delegating training sessions to Optometrists, Dispensing Opticians, Optical Advisers, on new products, and other measurable KPI's.
- Produced organizational objectives and introduced performance incentives to drive overall team output.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
General Manager
Optical Express
07.2018 - 10.2019
- Eye laser surgery in a high pace environment
- I've lead teams of clinical and sales staff to the highest standards of performance
- Coaching, Team Building and development of corporate business to expand the business
- Project Management and planning of training sessions for teams development alongside achieving strong financial results in South Region by implementing company marketing strategies
- Manage presence on Google Reviews and Trustpilot
- Analyzing data in order to forecast trends in the operational side of the stores and market
- Tracked KPIs to drive profitability and target delivery
- Provided and delivered Training & Development sessions for the teams and PDP's
- Empowered staff members to contribute to continuous improvement, quality and growth of company
- Managed high-performing teams to deliver quality customer service and stable profits
- Delivered business strategy to drive revenue and operational efficiencies.
Senior Manager
Specsavers
03.2015 - 06.2018
- Setting and deliver budgets by implementing Marketing and Business Strategies while achieving strong financial results
- Recruitment, Planning and Training off staff at all levels for professional development
- Talent Management and Performance Management
- Implementation of several projects simultaneously using Agile and Lean formats to allow sustainable growth in line with forecasted market trends
- Achieved 1st place in the region in sales growth 1st year and increased operational profitability by 7%
- Monitored and evaluated teams, identifying and targeting opportunities for improvement
- Participated in new partners engagement and project development presentation of new store.
Regional Business Manager
Scrivens
06.2013 - 03.2015
- Responsible for developing the Contact Lens Business in the South Region made of 33 stores
- Setting Growth targets, Business and Marketing strategies, training and implementation of new customer journeys operations and procedures to achieve overall growth
- Tracked KPIs to drive profitability and target delivery
- Implemented effective customer service procedures to encourage positive feedback
- Recruited up P team performance
- Monitored and evaluated teams, identifying and targeting opportunities for improvement in diverse store scenarios
- Delivered business strategy to drive revenue and operational efficiencies.
Store Manager
Scrivens
06.2008 - 06.2013
- Performed 126% to budget 1st year
- Moved to the Flagship Store in the South Region
- Delivered the sales targets and coached 7 Managers for other stores
- Recruitment and Development of Staff
- Manager of the year award 2012 and 2013 runner up 2014
- Between 2008 and 2011- Multi-store Manager of 3 Stores
- Setting Growth targets, Business and Marketing strategies, training and implementation of new customer journeys and procedures to achieve overall growth
- 200% Hearing Sales Growth in the 3 Year Period, 35% on Optical sales
- Analyzed daily and weekly sales results and maintained ongoing productive dialogue with area manager and peers on sales performance
- Assisted in recruiting, hiring and onboarding store staff
- Set SMART goals for store teams, developing staff abilities and increasing sales performance.
Store Manager
Dolland & Aitchinson
06.2008 - 12.2008
- 1st experience in UK market
- Joined to turn around a very poor performance store
- Achieved 25% growth during the period I've been in the company
- Top 7 in the company in sales growth.
Education
Leadership Specialist - Leadership
Rochester Institute of Technology, University of Queensland. Instituto Da Inteligencia- Portugal
04.2001 - 04.2019
Best Practices for Project Management Success - Leading High Performance Teams
Learning Individuals & Learning Organizations - undefined
Maxman Institute- Bratislava,Slovakia
Dispensing Optical Degree - undefined
National Institute of Technology And Industrial Engineering- Porto
Skills
Teamwork and Collaboration
Equipment decommissioning
Team Leadership
Problem-Solving
Cross-functional Team Coordination
Goal Setting
Interpersonal Skills
Team Development
Strategic Planning
Staff Development
Onboarding and Orientation
Revenue Forecasting
Customer Relationship Management
Brand Management
Interests
Karting
Music
Photography
Timeline
Senior Manager
Specsavers Weymouth
11.2019 - Current
General Manager
Optical Express
07.2018 - 10.2019
Senior Manager
Specsavers
03.2015 - 06.2018
Regional Business Manager
Scrivens
06.2013 - 03.2015
Store Manager
Scrivens
06.2008 - 06.2013
Store Manager
Dolland & Aitchinson
06.2008 - 12.2008
Leadership Specialist - Leadership
Rochester Institute of Technology, University of Queensland. Instituto Da Inteligencia- Portugal
04.2001 - 04.2019
Best Practices for Project Management Success - Leading High Performance Teams
Learning Individuals & Learning Organizations - undefined
Maxman Institute- Bratislava,Slovakia
Dispensing Optical Degree - undefined
National Institute of Technology And Industrial Engineering- Porto
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