Ricardo Fraia
Bushey,Hertfordshire
Summary
In 2019 I started a new chapter of my life and career, I decide to come to England looking for new challenges and life opportunities.
I consider myself to be a hard-working person and a fast learner, always willing to work.
I have acquired news skills with my recent employment as an Area Cleaning Manager, such as, fast problem solving, recruitment, strategy, team training, organisation, ect.
Recently I started a new program at London Institute of Business and Management, with the objective of gaining more knowledge, in terms of Management, Human Recourses (HR), Payroll, Team Leadership, ect.
Overview
4
4
years of professional experience
Work History
Area cleaning manager
NIC Services Group
London
09.2023 - Current
- Manager of 39 stores in North West and West London, and delivering a good relationship with the customer.
- Inspected cleaning quality to achieve pristine standards.
- Guided staff to handle chemical solutions in line with COSHH.
- Delivered constructive feedback to improve cleaning staff performance.
- Planned schedule to maximise bookings and deliver deep cleans.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Specialised in office and retail cleaning services.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Reported on accidents and investigated incidents to protect staff safety.
- Used excellent problem-solving skills to quickly resolve issues.
- Looked for ways to increase quality of cleaning services.
Area cleaning manager
NIC Services Group
Reading, Berkshire
07.2022 - 07.2023
- Manager of 35 stores in Slough and Reading (Berkshire), and delivering a good relationship with the customer.
- Guided staff to handle chemical solutions in line with COSHH.
- Inspected cleaning quality to achieve pristine standards.
- Delivered constructive feedback to improve cleaning staff performance.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Specialised in office and retail cleaning services.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Reported on accidents and investigated incidents to protect staff safety.
- Used excellent problem-solving skills to quickly resolve issues.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Looked for ways to increase quality of cleaning services.
Area Support Manager
NIC Services Group
, Hertfordshire
10.2021 - 07.2022
- Directed and supervised support staff to provide efficient resolution of customer inquiries.
- Monitored team performance, providing constructive feedback and recognition where due.
- Established and implemented effective training programs to maximise team performance.
- Implemented quality assurance measures to maintain service excellence.
- Coordinated support operations, aligning team efforts with organisational objectives.
- Prepared schedules that maximised coverage during key hours.
- Maintained quality control by defining and documenting operating procedures.
- Built and maintained customer trust by maintaining ongoing communications until resolution.
- Coached junior support staff in delivering responsive, proactive technical support.
- Guaranteed client satisfaction, consulting with QA to verify company standards were met.
Cleaning supervisor
NIC Services Group
Watford, Hertfordshire
03.2021 - 10.2021
- Planned schedule to maximise bookings and deliver deep cleans.
- Specialised in office and retail cleaning services.
- Guided staff to handle chemical solutions in line with COSHH.
- Reported on accidents and investigated incidents to protect staff safety.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Inspected cleaning quality to achieve pristine standards.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Delivered constructive feedback to improve cleaning staff performance.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Reviewed work schedules to enhance efficiencies.
- Used excellent problem-solving skills to quickly resolve issues.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Looked for ways to increase quality of cleaning services.
Cleaner
NIC Services Group
Watford, Hertfordshire
01.2020 - 03.2021
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Spot cleaned and sanitised high-touch areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Restocked, refreshed and sanitised bathroom facilities.
- Correctly used colour-coded equipment.
- Cleaned and dried windows, mirrors and glass surfaces.
- Dusted countertops, ceilings and furniture for pristine environment.
- Emptied and cleaned trash cans following procedures.
- Reported breakages to supervisor.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
Cleaner
New Clean
Watford, Hertfordshire
12.2019 - 03.2020
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Spot cleaned and sanitised high-touch areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Correctly used colour-coded equipment.
- Dusted countertops, ceilings and furniture for pristine environment.
- Emptied and cleaned trash cans following procedures.
- Reported breakages to supervisor.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Waiter
JRC Global Buffet
Watford, Hertfordshire
12.2019 - 01.2020
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Attended to customer's needs proactively for first-class waiting service.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Practiced healthy and safety measures to comply with regulations.
Education
NVQ Level 3 - Management Skills
London Institute of Business And Management
London 11.2023 - 01.2024
NVQ Level 1 - Customer Relationship Management (CRM)
London Institute of Business And Management
London 01.2024 - 01.2024
NVQ Level 3 - Lean Leadership and Change Management
London Institute of Business and Management
London 01.2024 -
NVQ Level 3 - HR Management
London Institute of Business and Management
London 01.2024 -
NVQ Level 3 - Payroll Management
London Institute of Business and Management
London 01.2024 -
NVQ Level 1 - Human Resource Management and Administration Training
London Institute of Business and Management
London 01.2024 -
NVQ Level 2 - British Cleaning Course
London Institute of Business and Management
London 01.2024 -
Skills
- Staff supervision
- Staff training
- Client relations
- Payroll
- Production scheduling
- Monitoring deadlines
- Employee performance evaluation
- Problem-solving
- Management
- Payroll administration
- Time management
- Leadership
- Team building
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Elementary
A2
Accomplishments
Recognition of Pride NIC Award, for dedication and hard work in delivering the company's core values and excellent customer feedback.
Meeting deadlines targets, 2 years running.
Meeting customers expectations, 2 years running.
Section name
Sarah Adorni
Regional Support Manager at NIC Services Group
07753138629
Timeline
NVQ Level 1 - Customer Relationship Management (CRM)
London Institute of Business And Management
01.2024 - 01.2024
NVQ Level 3 - Lean Leadership and Change Management
London Institute of Business and Management
01.2024 -
NVQ Level 3 - HR Management
London Institute of Business and Management
01.2024 -
NVQ Level 3 - Payroll Management
London Institute of Business and Management
01.2024 -
NVQ Level 1 - Human Resource Management and Administration Training
London Institute of Business and Management
01.2024 -
NVQ Level 2 - British Cleaning Course
London Institute of Business and Management
01.2024 -
NVQ Level 3 - Management Skills
London Institute of Business And Management
11.2023 - 01.2024
Area cleaning manager
NIC Services Group
09.2023 - Current
Area cleaning manager
NIC Services Group
07.2022 - 07.2023
Area Support Manager
NIC Services Group
10.2021 - 07.2022
Cleaning supervisor
NIC Services Group
03.2021 - 10.2021
Cleaner
NIC Services Group
01.2020 - 03.2021
Cleaner
New Clean
12.2019 - 03.2020
Waiter
JRC Global Buffet
12.2019 - 01.2020
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