Ricardo Ferreira

Currently, I work in a financially regulated environment where we handle regulated complaints for customers regarding their credit or leasing agreements with Currys. Our objective is to resolve the customer's concerns whilst treating all of our customers in a fair manner. We are tasked to conduct a full investigation on the case and use critical thinking skills to decipher if the complaint will be upheld or not upheld. We are also the last point of contact the customer has before they are referred to the Financial Ombudsman Services should they remain discontent with the outcome we provide to their complaint. I am currently being trained to be promoted to our FOS Team who are responsible for communicating with the Financial Ombudsman directly when a customer has escalated their complaint to them so that we have the chance to provide them with our reasonings for the final outcome we have provided so that the FOS can make a fair judgement on the case.

Key responsibilities

• Recognised issues and implemented corrective actions for continual improvement.
• Leveraged strong product and service knowledge to assist customers and resolve issues.
• Communicated courteously with customers by telephone and email.

Movianto is a healthcare dedicated logistics warehouse who is primarily responsible for storing and distributing the COVID-19 Vaccines for Pfizer, Moderna and Astra Zeneca as well as other NHS Hospital equipment. As a Goods In Administrator, I was responsible for ordering and controlling what stock comes into the warehouse and making sure that proper protocol is followed. As we order hundreds of thousands of vaccines at a time, we must make sure that they are unloaded from the trailers properly, securely and into the right temperature conditions as it is a very delicate operation. We must also file all of the paperwork and record it appropriately on our internal systems and ensure that all of the data is accurate.

Kay responsibilities

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Oversaw database to maintain updated records and accuracy.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.

In this position we would take inbound calls from existing or new customers from all over the country and we would find the needs for our multitude of products in which we were expected to present them to the customer and see if it was the right fit for them

Key responsibilities

• Ask questions about what companies they are currently with for their TV, Mobile, Broadband,etc..
• Build good rapport with the customer and attend to their direct needs
• Pitch products that they did not have with us so long as it provided an advantage to the customer.

The deVere Group is the largest international financial advising company globally

In the role we were expected to prospect high net worth individuals efficiently and contact with them in order to make them a potential client

Key responsibilities

• Use prospecting techniques to gather a massive database of potential clients, ie LinkedIn, networking events, etc…
• Build rapport and a professional relationship with the potential investors.
• Keeping the client interested in investing and to build their trust in the company over time as they invest.

In this job role, the salespeople had to call out potential customers to come into the shop and demonstrate/sell our many products.

Key responsibilities

• Attended to all customers who enter the store
• Provided lots of insight on what would be fit for the particular customer
• Assisted customers in any needs that they had
• Carefully counted inventory before the shop opening and once more before the close
• Expert in the field
• Eager to connect with customer and turn them into lifelong customers.

This was an Insurance claim role for mobile phones/tablets in which we would represent EE.

Back Office Key responsibilities

• Our team would be the only group to deal with corporate companies as well as any government claims
• A few to name would be Microsoft, Coca-Cola, Borough Council of numerous towns.
• We would help front office employees with numerous difficulties they might have with a customer such as when they don't know what to do with a particular customer or situation
• We would check thousands of individual accounts every month in order to make sure that any refunds or any payments had been processed correctly by front office employees and if the claim had also been processed in order.