Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Ricardo Bizarro

Cheltenham,Gloucestershire

Summary

Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments. Known for fostering collaborative culture that drives innovation and customer satisfaction. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Dedicated General manager highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

17
17
years of professional experience

Work history

General manager

Greene King
Bourton on the Water, Gloucestershire
11.2021 - Current
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Directed day-to-day work of 22 employees and motivated teams to exceed objectives.
  • Created and led successful business culture focused on performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Put in place clear controls for financial administration and business management.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Served as official representative of organisation to public groups or government agencies.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Monitored operations to assess and highlight results.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Maintained organisational compliance with applicable legislation and regulations.

Kitchen team leader

Greene King
Bourton on the Water, Gloucestershire
01.2021 - Current
  • Met kitchen hygiene standards by preparing, implementing and monitoring routine cleaning schedules.
  • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment.
  • Completed daily opening and closing duties to support kitchen operations and prepare for busy periods.
  • Encouraged team to keep kitchen organised and stocked with supplies for easy use.
  • Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
  • Delegated daily tasks and held team accountable for task completion.

Assistant manager

McDonald's
Worcester, Worcestershire
04.2014 - 12.2020
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Planned revenue generation strategies designed for growth.
  • Developed organisational policies for administrative oversight and internal controls.

Mcdonalds Trainer

Mcdonalds
Worcester, Worcestershire
02.2012 - 03.2014
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Assigned training exercises and skill assessments to newly hired employees.
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Analysed training needs to determine learning styles and skills shortages.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Communicated appraisal arrangements, helping employees to achieve personal development goals.

Manager

Mr pizza
Covilha, Portugal
02.2008 - 01.2012
  • Recruited, trained, and supervised a team of [number] staff members to ensure operational excellence.
  • Managed daily operations, including inventory control and financial management, adhering to budgetary guidelines.
  • Enhanced customer satisfaction by implementing service standards and resolving customer issues promptly.
  • Played a key role in menu development, collaborating with culinary staff to introduce seasonal offerings.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Education

NVQ Level 3 - business development

lifetime
03/2023 -

Skills

  • Financial management
  • Strategic planning
  • Programme oversight
  • Brand management
  • Policy development
  • Revenue growth
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Inventory management
  • Upselling
  • Multilingual

Affiliations

  • cinema
  • tv
  • cooking

Accomplishments

  • Kitchen Leadership Award: Recognized as the First Kitchen Leader to Transition to General Manager of a £1.8 million hotel, demonstrating exceptional leadership capabilities and a strong focus on operational excellence.
  • Award for Freedom to Success: Received the Freedom to Success Award for implementing innovative menu strategies and efficient kitchen operations that increased production efficiency by 30% and improved customer satisfaction ratings.

Languages

English
Fluent
Portuguese
Proficient (C2)
Spanish
Beginner

References

References available upon request.

Timeline

General manager

Greene King
11.2021 - Current

Kitchen team leader

Greene King
01.2021 - Current

Assistant manager

McDonald's
04.2014 - 12.2020

Mcdonalds Trainer

Mcdonalds
02.2012 - 03.2014

Manager

Mr pizza
02.2008 - 01.2012

NVQ Level 3 - business development

lifetime
03/2023 -

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