Summary
Overview
Work history
Education
Skills
Timeline
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Rianna Secka

South London

Summary

Dynamic professional with expertise in sales strategy and business development, complemented by team leadership and training skills. Proven track record in venue and operations management, ensuring customer service excellence and fostering client relationship management. Adept at communication and interpersonal skills, with a keen ability for organisational and time management. Skilled in data analysis and reporting, driving informed decision-making to achieve business objectives.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Area Sales Manager

GetSetGo Swim Academy
London
05.2024 - 08.2025
  • Develop and implement tailored sales strategies for four sites, ensuring consistent revenue growth and achievement of targets.
  • Lead and mentor the sales team, providing training and fostering a positive, results-driven environment.
  • Build and maintain strong relationships with clients, enhancing satisfaction and loyalty.
  • Monitor sales KPIs, generate reports for directors, and utilise insights to optimise sales processes.
  • Collaborate with marketing, operations, and management teams to align efforts with business objectives.
  • Oversee and maintain the CRM system for enhanced business operations.

Venue Management

GetSetGo Swim Academy
London
04.2023 - 05.2024
  • Oversaw daily operations of a busy children’s swimming school, ensuring classes ran smoothly and on schedule.
  • Managed staff performance, payroll, and training while fostering a positive and supportive work environment.
  • Delivered outstanding customer service, addressing enquiries and resolving issues promptly to enhance client satisfaction.
  • Strengthened client relationships by creating welcoming, family-friendly experiences that encouraged loyalty and repeat business.
  • Contributed to business growth by supporting sales initiatives and promoting customer-focused service excellence.

Business Administrator

GetSetGo Swim Academy
London
04.2022 - 06.2023
  • Coordinated business administration, including scheduling, bookings, and customer communication.
  • Provided support to management in financial tracking, reporting, and operational improvements.
  • Trained and supported staff in administrative procedures and company standards.

Team Leader

H&M
London
04.2017 - 09.2021
  • Delivered high-quality customer service in Oxford Circus flagship store.
  • Developed leadership skills through managing teams in fast-paced retail environments.
  • Assisted in sales floor coordination, customer service training, and operational support.

Education

Bachelor of Arts - English Literature

University of London
10.2019 - 05.2023

A-Level or Equivalent - Humanities and Social Sciences

South Thames College
09.2018 - 07.2019

Skills

  • Sales Strategy & Business Development
  • Team Leadership & Training
  • Venue & Operations Management
  • Customer Service Excellence
  • Client Relationship Management
  • Communication & Interpersonal Skills
  • Organisational & Time Management
  • Data Analysis & Reporting

Timeline

Area Sales Manager

GetSetGo Swim Academy
05.2024 - 08.2025

Venue Management

GetSetGo Swim Academy
04.2023 - 05.2024

Business Administrator

GetSetGo Swim Academy
04.2022 - 06.2023

Bachelor of Arts - English Literature

University of London
10.2019 - 05.2023

A-Level or Equivalent - Humanities and Social Sciences

South Thames College
09.2018 - 07.2019

Team Leader

H&M
04.2017 - 09.2021

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Rianna Secka