Rianna Naraine
Peckham,London
Summary
Organized and dedicated Administrative Assistant/Case Worker with proven track record of providing exceptional customer service in fast-paced and highly pressured environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks both independently and within a team environment. Self-motivated work ethic, exceptionally confident problem solver with track record of providing specific and tailored customer services to clientele.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Property Administrator
CKB Estate Agents
Sydenham, London
05.2023 - Current
- Provided front of house service and assistance to the branch on Saturdays, managing the branch alone.
- Resolved 70+ tenant enquiries and incoming leads per day via telephone, email and in person.
- Greeted clients, tenants and other visitors upon walk ins.
- Completed registrations of new clients over the phone and in person onto company system (PC Homes +).
- Managed the weekend diary for the office, rescheduling/planning viewing appointments and communicating changes with agents/management, whilst also booking in viewings for the upcoming week.
Lead Worker
Thames Reach Charity
Camberwell, London
01.2023 - Current
- Worked in partnership with Lambeth Council to complete move-on assessments for clients in temporary accommodation.
- Working within a deadline for application submission from initial point of collecting data.
- Managed a caseload of 60+ clients, processing assessment information and providing housing options advice.
- Input client and assessment data onto shared team spreadsheets and recording systems (Sales Force, MS Teams, Excel etc)
- Completed housing applications using data collected from assessments.
- Ensured all data was up to date and in correct format so council and management could extract and refer to it.
Employment Advisor (12 month FTC)
St Giles Trust
Camberwell, London
02.2022 - 01.2023
- Kept client records updated for accurate reference.
- Signposted partner agencies to improve client opportunities.
- Set achievable employment goals to build client confidence.
- Supported clients aged 16-25 who were unemployed and not in education in sourcing paid work/training opportunities.
- Recording data and casework on company system, powered by Sales Force.
- Reporting figures and outcomes during monthly meeting with management.
Property Administrator
Folklands Estate Agency
Croydon, London
07.2021 - 04.2022
- Provided front of house assistance and service during Saturdays
- Managed office diary on weekends via rescheduling and booking viewings/valuations, cancellations and communicating changes with agents.
- Registering eligible applicants on company system, powered by Sales Force.
- Assessing suitability of applicants to properties being enquired about.
- Responded to incoming leads via telephone, email and in person.
Probation Services Officer
National Probation Service
Stockwell, London
11.2018 - 01.2022
- Managed over 50+ cases of medium-high risk offenders post-release from custody and subject to community sentencing.
- Working within a timeframe to collect data and produce reports to deadlines set by courts/prison.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Evaluated people on probation to determine best course of rehabilitation and risk management.
- Maintained organised offender records and documentation in compliance with department and legal standards.
- Wrote post-sentence and review investigation and court reports.
Education
Bachelor of Arts - Primary Education
University of Roehampton
London 09.2015 - 07.2018
A-Levels - English Language and Literature, Sociology, Media Studies and (AS) Business Studies
Croydon College
Croydon 09.2009 - 07.2011
GCSEs -
Carshalton High School for Girls
Carshalton 09.2004 - 07.2009
Skills
- Telephone handling
- Administration
- Providing customer assistance and service
- Managing own workload/caseload
- Using company systems to record data
- Being the 'face' of the business when dealing with enquiries/clients
- Working within targets and deadlines
- Report writing
- Good knowledge in Microsoft packages, namely Excel
- Confident user on Sales Force
Languages
English
Native
Timeline
Property Administrator
CKB Estate Agents
05.2023 - Current
Lead Worker
Thames Reach Charity
01.2023 - Current
Employment Advisor (12 month FTC)
St Giles Trust
02.2022 - 01.2023
Property Administrator
Folklands Estate Agency
07.2021 - 04.2022
Probation Services Officer
National Probation Service
11.2018 - 01.2022
Bachelor of Arts - Primary Education
University of Roehampton
09.2015 - 07.2018
A-Levels - English Language and Literature, Sociology, Media Studies and (AS) Business Studies
Croydon College
09.2009 - 07.2011
GCSEs -
Carshalton High School for Girls
09.2004 - 07.2009
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