Rian Harratt
Stourbridge ,Staffordshire
Summary
Results-driven sales and account management professional with over 10 years' experience. Managing customer relationships, driving revenue growth and converting opportunities into closed business. Experienced in managing multiple accounts, progressing sales pipelines and identifying commercial opportunities through strong client engagement. Highly organised and confident working in fast-paced, target-driven environments.
Overview
24
24
years of professional experience
2003
2003
years of post-secondary education
Work history
Acccount Manager
Eco2Solar
Kidderminster
04.2024 - 03.2026
- Manage a portfolio of ~20+ customer accounts across the Midlands and South regions
- Act as primary commercial contact, converting enquiries into confirmed projects and purchase orders
- Drive revenue through active management of quote pipeline, ensuring timely follow-up and conversion
- Identify opportunities for up selling additional services and system upgrades
- Work cross-functionally with design , commercial and delivery teams to progress and close opportunities
- Maintain strong client relationships to support retention and repeat business
- Monitor SLA performance and provide insight to improve customer outcomes
- Annual target achieved of £13,585,000.00 for 2025 finishing on £14,576,130.00
- 2026 target £19,000,000.00. Jan-March total £3,636,759.00
Sales Support Executive
Eco2Solar
Kidderminster, Worcestershire
06.2023 - 04.2024
- Managed full sales life cycle from enquiry through to order confirmation
- Supported revenue generation by ensuring fast turnaround of quotes and competitive pricing
- Worked closely with sales teams to progress opportunities and secure business
- Maintained accurate CRM data (Salesforce) to support pipeline tracking and forecasting
- Attended customer meetings and supported commercial discussions
SKILLSArea Build Co-ordinator
City Fibre, Unified Communications
Wolverhampton
01.2021 - 05.2023
- Purchase Orders, supporting sales
- Managing customers through Sales Force
- Managing build partners daily whereabouts, driving opportunities
- Proactively chase build partner so gangs log their whereabouts
- Working with the business partner to ensure they update the system with their productivity from the previous day and send this out daily to our own BAE's
- Maintained excellent client satisfaction by providing in-depth support with complaints
- Collecting and submitting information for all weekly performance excellence meetings with us and the build partner
- Produce agenda meeting notes for everyone who attends
- Depot Net Champion for Wolverhampton and train others using the system
- Employed excellent time-management skills to maximise task completion and reduce errors.
DBAM ( Desk Based Account Management)
Maintel Communications
Walsall, West Midlands
12.2019 - 04.2020
- Build close working relationships with the customer base to ensure maximum customer satisfaction and retention.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Identify opportunities, cross-sell and up-sell products and services to generate an increase in revenue and profitability within the managed base.
- Proactively and strategically develop customer accounts by understanding on-going ICT requirements by conducting business focused conversations.
- Deliver sales to achieve quarterly and annual sales targets
- Maintaining and providing weekly, monthly, quarterly sales forecast
- Maintain accurate, up to date records in the CRM on all aspects of clients, including contacts, opportunities and conversation notes.
- Seek out new business opportunities within defined guidelines and timescales in line with our Service Catalogue and clearly identified Telecoms related Pillars, Posts and Pins.
Sales Support Executive
Maintel Communications
Walsall
02.2013 - 12.2019
- Be aware of and understand sales deals and see them from beginning to end from an administrative perspective i.e., job costing, proposal, signed PO, contract etc
- Ensure that CRM has a record of all required customer contact details and is accurate and up to date at all times
- Produce weekly reports using CRM and Excel, detailing forecast deals and closed deals
- Produce monthly reports for the RSD and Client Directors re results (performance against target), forecast and pipeline
- Monitor CRM to ensure accuracy and that all data is input by sales personnel prior to month end
- If necessary, to provide advice and training on the system to sales personnel
- Collate all job costing sheets from sales personnel and to ensure they are signed off before the release of a proposal
- Assist with the production of tenders, bids, proposals and other customer documents from start to completion
- Pulling together information from other departments to a single centralised point and ensuring that deadlines, standards and information is complete, consistent and correct for the final submission
- The final document must be presented alongside the Azzurri brand guidelines and delivered on time
- Co-ordinate and collaborate with colleagues in various departments and of different levels to gain the information required
- Ensure compliance with all security, safety, health and environmental responses and requirements
- Regular contact with Customers to provide quotations, resolve invoice queries, assist with other queries/escalations
- Educate sales personnel with the Azzurri brand
- Meet all document submission deadline dates
Frontline Support
Azzurri Communications
Walsall
10.2008 - 02.2013
- Provide 24/7/365 single point of contact for all Customers
- Deliver high quality support to our customers in their critical periods, working to minimize down time in their business
- Owning a customer incident through to resolution and being accountable for the service delivered
- Increase the first time fix percentage to drive down resolution time and internal costs
- Support changes across business, technology and process boundaries
- Aid Customer retention and satisfaction
- Assist identification of business opportunities
- Provide a single point of contact to both internal and external customers
- Maintain the highest level of Customer Service at all times
- Take ownership of incidents and manage them correctly & efficiently
- Fulfil other duties as and when requested
- Proactive identification of fault trends
- Different areas I have to work with and manage:
- Telephone management
- Email Management
- Alert Management
- Ticket Management
- Planned Maintenance Project Support
- Supplier Management
- Co-location Access Management
- Third Party Portal Management
- Logistics Management, including Digital Print Consumables orders.
Retail Sales Supervisor
Diffusion
Dudley
10.2001 - 10.2008
- Set weekly and monthly targets for staff ensuring they are realistic, so we hit year end bottom line
- Merchandise shop floor and shop windows
- Staff rota
- Staff training on brands and sale communication skills
- Replenishment of shop floor
- Personal shopper for our main customers
- Basic day to day running of the shop
- Maintained brand identity, verifying visual and grooming standards were reflective of brand image
- Managed staff discipline by coordinating break periods and monitoring schedule adherence
- Resolved customer complaints with [Number]% positive outcome
- Improved customer shopping experience by optimising space use and prompt product identification.
Education
Certificate of Higher - Leisure and Tourism
Stourbridge College
Stourbridge, Dudley 09.2000 - 09.2002
GCSEs - English, Maths, Science, ext.
Wombourne High School
Wolverhampton07-2000
Skills
- Sales quote life cycle management
- Product data analysis
- Salesforce CRM
- Self-motivated
- Relationship-building and management
- Account management
- Order processing
- Customer service
- Checking quotes
Accomplishments
- Britishlinkedin.com/in/, 0430b792, PROFESSIONAL SUMMARY
- Highly organised and self-motivated Area Build Co-Ordinator & Sale Support Executive
- With years of experience working as part of a team and individually to achieve business objectives and monthly sales targets
- A proud member of the “Team of the Quarter twice in 2017” and winner of “Employee of the Quarter 2017”
- Collaboratively working on a day-to-day basis with all different areas of the business such as, Presales, Commercial, Account Directors, Project Managers, 3rd party supplier managers and many more.
Timeline
Acccount Manager
Eco2Solar
04.2024 - 03.2026
Sales Support Executive
Eco2Solar
06.2023 - 04.2024
SKILLSArea Build Co-ordinator
City Fibre, Unified Communications
01.2021 - 05.2023
DBAM ( Desk Based Account Management)
Maintel Communications
12.2019 - 04.2020
Sales Support Executive
Maintel Communications
02.2013 - 12.2019
Frontline Support
Azzurri Communications
10.2008 - 02.2013
Retail Sales Supervisor
Diffusion
10.2001 - 10.2008
Certificate of Higher - Leisure and Tourism
Stourbridge College
09.2000 - 09.2002
GCSEs - English, Maths, Science, ext.
Wombourne High School